Reviews
This profile includes reviews for Beyond Finance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,617 Customer Reviews
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Review fromKathryn E
Date: 07/13/2022
5 starsKathryn E
Date: 07/13/2022
I am feeling really good about my decision to go with Beyond Finance. Nice people who were knowledgeable and easy to talk to.
Beyond Finance
Date: 07/15/2022
Thank you for sharing, *******! We are so happy to hear that youre having a good experience with our program so far. Were here to support you. Remember that you can reach out to us with any questions or concerns at **************************************** or ************. - Client Success Team at Beyond FinanceReview fromMspha23
Date: 07/13/2022
1 starMspha23
Date: 07/13/2022
So I decided to take my loan out of my program and settle it by myself. I have a total of ~$6300 left in the dedicated account. I called them to graduate the program early about 2 months ago and they still havent given me my refund yet. I called after 1 month and they claim one of the payments didnt go through so I have to wait for it to go through. Seems like a fault on their end not mine cause Ive been making my payments on time, and thats what Im paying them to do. Waited another month and guess what. The payment for the same creditor still havent gone through. I had waited for about 2 months and its just ridiculous the amount of time its taking to get your refund. I pay about $600 into my dedicated account on time every month so I expect the same amount of professionalism on their end. If the payment didnt go through, seems like it should be a beyond finances problem not mine. My money is literally being held hostage cause there was a problem on their end. It shouldnt take over a month to get your refund back. All the specialists can tell me is check back in a week. Im tired of having to call to check on my refund and I feel I have given them plenty of time to get everything settle.Beyond Finance
Date: 07/15/2022
Thank you for the feedback, Mai. We are looking into this for you and will be reaching out as soon as possible to resolve this matter. In the meantime, you can contact us at ************ or **************************************** to speak directly with a member of our team.- Client Success TeamMspha23
Date: 07/20/2022
So I received a call from ******************* who apologized profusely about the fact that this happened. To me, it seems like he was speechless about the amount of time I ended up waiting too. I appreciated the apology and the fact that he was able to check up on it and fix it. He said my refund was processed yesterday. I am not going to take my bad review away because it is the truth. How ever, I will say they fixed the problem after I wrote the bad review. I just cant believe it had to come to that to get someone to listen and I hope this company will learn from this review and implement things in place that will help it gain the trust of their customers. Like I said, the last time I called them (after waiting about 2 months already), I ask if they can just give me my refund cause I waited two months already and the receptionist just said no. She understood my situation as well and Im sure they are trained to do that. So I dont blame her at all but the policy of this company. If someone is making their payments on time and there is an issue on Beyond Finances end, you shouldnt make the customer wait and you should fix it even if it comes out of your own pocket. Thats just ethical. The most a customer should have to wait after graduating the program should be closer to the usual which is 3-5 business days. I ended up waiting 2 months which is why I got impatient and the reason why this bad review exist.Review fromGlennis C
Date: 07/13/2022
5 starsGlennis C
Date: 07/13/2022
Beyond finance you rock, thank you for your help. Your employees were fantastic.Beyond Finance
Date: 07/15/2022
Hi *******, Thanks for the great feedback, and congratulations on moving beyond debt! We are glad to hear that our program is working for you. People seeing real results is what its all about. Thanks, Client Success Team at Beyond FinanceReview fromTracy W
Date: 07/13/2022
5 starsTracy W
Date: 07/13/2022
Excellent customer service and detailed oriented. My husband and I are glad we took this step with you guys and glad to know that you will be with us on this journey!Beyond Finance
Date: 07/15/2022
TracyCongratulations to you and your husband on taking the first steps in your debt resolution journey!Were so pleased youve already had a positive experience with our team, and well continue to do everything we can to keep you updated on your progress, work with your creditors to get each of your enrolled debts resolved and help you to graduate your program.Thanks for choosing Beyond Finance!- Client Success TeamReview fromMadison R
Date: 07/13/2022
5 starsMadison R
Date: 07/13/2022
I am very pleased with the service I am getting so far! Everyone that I have spoken with has been very pleasant. I was very hesitant at first, but as time has gone on I am very happy with the process and the settlements taking place.Beyond Finance
Date: 07/15/2022
Thank you for sharing, ******** We are so happy to hear that youre having a good experience with your resolutions so far. Were here to support you. Remember that you can reach out to us with any questions or concerns at **************************************** or ************. - Client Success Team at Beyond FinanceReview fromTracy G
Date: 07/13/2022
5 starsTracy G
Date: 07/13/2022
Perfect all around! Quick to answer phones. Always helpful and able to be flexible when life 'throws a curveball'. Nearing the end of my journey and soon debt free, so yes it works!Beyond Finance
Date: 07/15/2022
Hi *****, Thanks for sharing your experience! Were glad that our Client Success team has lived up to your expectations during this process.Were also glad to hear that our program is helping you resolve your debts. Were looking forward to seeing you graduate from your program! In the meantime, we encourage you to keep track of your progress by viewing your program online [https://www.beyondfinance.com/] or by contacting us with questions at **************************************** or ************.Thanks for choosing Beyond Finance!- Client Success Team at Beyond FinanceReview fromYvonne E
Date: 07/13/2022
5 starsYvonne E
Date: 07/13/2022
Everyone I worked with was very helpful, informative and patient. Thank you for the great service!Beyond Finance
Date: 07/15/2022
Hi ******, Thanks for the great feedback, and congratulations on moving beyond debt! We are glad to hear that you've been having such a good experience with our team.As always, youre welcome to contact us any time at **************************************** or ************. Thanks, Client Success Team at Beyond FinanceReview fromJoyce M
Date: 07/13/2022
5 starsJoyce M
Date: 07/13/2022
Looking forward to working with you guys, thank you for your patience in helping me out.Beyond Finance
Date: 07/15/2022
JoyceWere so glad that you chose to enroll in the program, and we cant wait to help you take your first steps toward financial freedom. Were dedicated to keeping you up-to-date with your progress throughout your journey! You can track your debt relief progress by viewing your program online [https://www.beyondfinance.com/], or by contacting us at **************************************** or ************. Thanks for choosing Beyond Finance!- Client Success TeamReview fromMyralyn H.
Date: 07/13/2022
4 starsMyralyn H.
Date: 07/13/2022
I just started with Beyond and so far everything is going well. Whenever I call about any problems or worries they assure me that progress is coming along. However, I do hope in the future that Beyond can create a better way for their clients to handle calls from creditor, it's frustrating to continue receiving creditors calls.Beyond Finance
Date: 07/15/2022
Thanks for leaving us a review, *******! Were so glad that you chose to enroll in the program, and we cant wait to help you move beyond debt. We understand your concerns about calls from your creditors. Please know that in spite of these collection attempts our team will still be working to resolve your debt with your creditors. In fact, these tactics, while scary, are often an indication that the debt resolution process is working.In the meantime, we'd like to help you change the contact information on file with your creditor from yours to ours. Give us a call at ************ or email us at **************************************** and well help you make that change. We are determined to do everything in our power to get your creditors to bother us and not you.- Client Success Team at Beyond FinanceReview fromCharles D
Date: 07/13/2022
5 starsCharles D
Date: 07/13/2022
Very helpful and informative!!! Thank you for Al your help!!Beyond Finance
Date: 07/15/2022
Hi *******, Thanks for the great feedback, and congratulations on moving beyond debt! We are glad to hear that you're having a good experience with our program and our team!As always, youre welcome to contact us at **************************************** or ************. Thanks for choosing Beyond! Thanks, Client Success Team at Beyond Finance
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