Reviews
This profile includes reviews for Beyond Finance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9,629 Customer Reviews
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Review fromMyralyn H.
Date: 07/13/2022
4 starsMyralyn H.
Date: 07/13/2022
I just started with Beyond and so far everything is going well. Whenever I call about any problems or worries they assure me that progress is coming along. However, I do hope in the future that Beyond can create a better way for their clients to handle calls from creditor, it's frustrating to continue receiving creditors calls.
Beyond Finance
Date: 07/15/2022
Thanks for leaving us a review, *******! Were so glad that you chose to enroll in the program, and we cant wait to help you move beyond debt. We understand your concerns about calls from your creditors. Please know that in spite of these collection attempts our team will still be working to resolve your debt with your creditors. In fact, these tactics, while scary, are often an indication that the debt resolution process is working.In the meantime, we'd like to help you change the contact information on file with your creditor from yours to ours. Give us a call at ************ or email us at **************************************** and well help you make that change. We are determined to do everything in our power to get your creditors to bother us and not you.- Client Success Team at Beyond FinanceReview fromCharles D
Date: 07/13/2022
5 starsCharles D
Date: 07/13/2022
Very helpful and informative!!! Thank you for Al your help!!Beyond Finance
Date: 07/15/2022
Hi *******, Thanks for the great feedback, and congratulations on moving beyond debt! We are glad to hear that you're having a good experience with our program and our team!As always, youre welcome to contact us at **************************************** or ************. Thanks for choosing Beyond! Thanks, Client Success Team at Beyond FinanceReview fromJosef
Date: 07/13/2022
5 starsJosef
Date: 07/13/2022
The rep I spoke with was very professional and did her job good. Answered all my questions.Kudos to *********************** on a job well doneBeyond Finance
Date: 07/15/2022
Hi Josef, Thanks for the feedback! We want all of our clients to have a great experience with our programwere happy that ****** was able to answer all of your questions.As always, youre welcome to contact us any time at **************************************** or ************.- Client Success Team at Beyond FinanceReview fromJohn T
Date: 07/13/2022
5 starsJohn T
Date: 07/13/2022
Didnt expect a 50% settlement on the first account. AwesomeBeyond Finance
Date: 07/15/2022
Hi ****, Thanks for the great feedback! We are so pleased to hear that youre already seeing results from our program! More resolutions to come! - Client Success Team at Beyond FinanceReview fromJudy N
Date: 07/12/2022
5 starsJudy N
Date: 07/12/2022
I am so glad I enrolled in this program today! Hopefully I can sleep better & not stress so much about my debts. The ladies that I talked today we're very nice & made sure I understood everything clearly. Thanks beyond finance!Beyond Finance
Date: 07/15/2022
Thanks for the positive feedback, ****! We know that being in debt can be difficult, so were glad to hear that our program is making you feel less stressed about your financial situation.Were so pleased youve already had a positive experience with us, and well continue to do everything we can to: keep you updated on progress, work with your creditors to get each of your enrolled debts resolved and help you to graduate your program.Thanks for choosing Beyond Finance!- Client Success Team at Beyond FinanceReview fromCody H.
Date: 07/12/2022
4 starsCody H.
Date: 07/12/2022
The customer service was great. I was able to understand and easily comprehend what was being explained and told to me. She spoke to me like an actual person and not just someone they were trying to collect money from.Beyond Finance
Date: 07/15/2022
CodyThe fact that you had such a great experience with our representative is music to our ears!Its vital to us that our team is able to be there for you in a way that makes you feel comfortable, supported and fully informed. Thanks for letting us know that were on the right track!Client Success Team at Beyond FinanceReview fromLisa L
Date: 07/12/2022
5 starsLisa L
Date: 07/12/2022
I was on my last payment for the program. My husbands company moved us out of state, once my new bank account was established I updated my account with Beyond. Unfortunately it was 3 days before the autopay would be withdrawn, which wasn't enough time to make the autopay happen. I called Beyond once I noticed the autopay didn't happen, the agent told me they would put a ticket out for this because they were getting an error message and couldn't figure out why. 3 days later I called again, they said they would attempt the autopay the following week, I wasn't happy, but agreed. The following week-no auto pay, called again, said they would put another ticket in. No result again !! the next phone call I made was with anxiety in my voice, because I was aggravated, wanted my program settled and I explained this to ******, she told me she would put a ticket in and follow up to be sure it happened, guess what? she did it ! she followed through with getting the autopay satisfied, and she called me to let me know it was handled. I want to take a moment to let Beyond Finance know how fortunate they are to have a rep like ******, it's hard to find good help these days ! she is a star employee in my eyes and should be rewarded !!Beyond Finance
Date: 07/15/2022
Hi ****,Thank you for sharing your experience with us. We are sorry to hear that there was a delay, initially, in getting your ticket set up so you could take advantage of our payment flexibility option.It's great to hear that our representative, ******, ultimately submitted your ticket and secured your auto payment. We are reviewing your experience in greater detail and will have a member of our team follow up to make sure any additional questions or concerns are addressed. Thank you.- Client Success Team at Beyond FinanceReview fromGeorge M
Date: 07/12/2022
5 starsGeorge M
Date: 07/12/2022
Sometimes a bit confusing, but all in all a satisfactory experience.Beyond Finance
Date: 07/15/2022
Thanks for the honest feedback, ******! We are glad to hear that you're having a good experience with your program so far.To help promote transparency and education about our programs, weve set up a Client Dashboard that lets you track your program deposits, review creditor details, view resolution information and access helpful FAQs. Youre also always welcome to get updates directly from our Client Success team by calling ************** or emailing us at ***************************************** We always want you to have access to information about the process and your program, at every step of your journey. Thanks, Client Success Team at Beyond FinanceReview fromMaria A V
Date: 07/12/2022
1 starMaria A V
Date: 07/12/2022
Beyond finance I do not RECOMMEND to no one !!!!! Your sales person ***** was the most untrustworthy Sales employee for your business!!!!!!!!!! And I spoke also to Ramons helper and few associates that have compromised with lies! Dont do it like this just hang on to the right business people at the right time, this is of many bad wolves in business! Beyond fianc you also did not refund me all my money , shame on you but you are on the spotlight of bad business!!!!Beyond Finance
Date: 07/15/2022
Thank you for the feedback, *****. We are looking into your experience with our team and your refund and will be reaching out as soon as possible to resolve this matter.In the meantime, you can contact us at ************ or **************************************** to speak directly with a member of our team.- Client Success Team
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