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Business Profile

Design

Creative Design Crew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/19/22 - $325 7/21/22 - $750 7/21/22 - $310 I paid for logo design as well as national registering and trademark application. I have not received any copies of applications, nor return phone calls giving me proof that it was even applied for. No one is getting back to me, I want a refund. I can furnish receipts of the credit card transactions upon request.

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1200 for the creation of a website. I started off with just a logo design and I received numerous calls about discounts and sales for their website services. I decided to take them up on one of their promotions for a website. After paying for the website, I was then told I have to pay for website content, after paying for the services, they tried to get me to buy their hosting service which I refused and now they saying I can't get my money back and if I want the website files I aid for I have to pay an additional $450 to get it. I am being extorted by this company and they should not be allowed to conduct business.

  • Initial Complaint

    Date:12/14/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 12,2022. I hired creative design crew to make me a basic logo. I paid in full. I asked if there were any additional fees or hidden fees. They also told me 100% satisfaction or full refund if you dont like it or for any reason. So I paid $105.00. Today on Dec 14th I was told if you like the logo we will send it to some post office for a patent trademark and register it for use and proceeded to ask me for hundreds more for the logo. This company has horrible reviews. They are scamming customers and not being upfront with their intentions or whats involved. I spoke with *********************** today and after he tried to run this scam on me I asked for my refund. He got loud screamed over me and said I was out of the refund window. No refund. This is 2 days later And he hung up the phone.

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them to create a logo for me, which they did, but then wanted me to pay an additional $495.00 on top of the $195.00 that I already paid. The additional $495.00 was never disclosed to me, I just want my money back, they did not provide or release the logo to me, so I have not received anything

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13,2022 I went and paid for a logo with creative design crew. Along our working together. I had purchased other work to get done by this company . Including website, commercial video, business cards. They advised the project would take 5-6 weeks. Which I knew would probably more along 2-3 months and I accepted doing work. It is now 9/22/22 and they still have not given me the commercial video with the desired changes that were discussed yet. I have sent emails asking for update and had numerous conversations on the phone but nothing seems to be getting done. I have asked to discontinue services that I purchased for a refund and they dispute it every time. I spent about $3500.00 and would like the return of money for services not revived and services that I will be ending ************* needs to be reprimanded. They take your money and do not give you product in desired lead time. Very unprofessional

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a package to create a business logo from this website after speaking with a representative via chat. The package claimed to include the design of a logo but fails to clearly spell out that in order to receive the logo an additional fee of almost $800 has to be paid. When I advised the person I spoke to that this was not disclosed to me when the package was sold to me and that I wanted a refund he refused and hung up on me when I asked him to transfer me to someone else. I did not receive the logo as of yet so I am asking that the company refund me.

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a logo design which as guaranteed to be 100% satisfaction guaranteed and legal to use with outright ownership. Also to be provided in several different formats to be used for various uses. I asked several times to have the approved logo sent to me and was refused. After several months I received a call from their legal department telling me that I had to pay either $ ****** for State registration or $ ****** for a National registration or I would not receive the logo. I also paid 50% down for a 100% satisfaction guaranteed web site. I was never satisfied with their work and they continuously tried to up sell other services which I refused. After a few months they told me that they had removed the project from their servers and told me that I owed another $ ****** for the web site that I never received and was not satisfied with. After I demanded my money back, I never heard from them again even after repeated requests.

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised 500 business cards with the premium package for logo design. These have not been delivered. They have stopped responding to email. They are unhappy at the fact that I did not agree to pay the additional $500 to register the logo which was never part of the deal nor part of the original money paid. Looking at their website they have this unethical practice of trying to defraud customers into paying additional money

Creative Design Crew is NOT a BBB Accredited Business.

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