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Business Profile

Diabetic Supplies

Dexcom Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diabetic Supplies.

Reviews

Customer Review Ratings

1.34

Average of 166 Customer Reviews

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Review Details

  • Stacie T

    Date: 10/10/2022

    Stacie T

    Date: 10/10/2022

    When you order from them you DO NOT GET YOUR ORDER

    Dexcom Inc

    Date: 10/11/2022

    Thank you for sharing your experience, and we're sorry you haven't received your items yet. We're aware of an issue with the automated email response specific to the processing of overlay patches and are currently working on getting it updated to reflect the correct shipping service used.

  • Ava M

    Date: 10/07/2022

    Ava M

    Date: 10/07/2022

    application of the sensor is so easy and painless! i used to have an insulin pump and the application of the site used to be so painful, so i was a bit nervous to try the dexcom. after having for about 2 weeks now, im so impressed but the designs and the app for the dexcom. my blood glucose control has also greatly improved! 100% recommend to anyone considering it his.

    Dexcom Inc

    Date: 10/07/2022

    We're glad to hear you're off to a great start with the Dexcom, and appreciate you sharing your experience! As a reminder, if you do ever need assistance, our technical support and training teams are available at ************.

  • Jason B

    Date: 09/21/2022

    Jason B

    Date: 09/21/2022

    Be very cautious of the Dexcom Clarity and Follow Applications if youre an iPhone user. Despite the companys marketing and messaging, these apps barely work with iPhones. Calls to custom service are met with the same advice of turning blue tooth on and off, re-downloading the app, and turning your phone on and off. When that doesnt work, they claim the application isnt updated with the new iOS. Getting your blood glucose readings on your phone, and share the results simply doesnt work consistently. I estimate an 80% fail rate.

    Dexcom Inc

    Date: 09/23/2022

    Thank you for sharing your experience and we're sorry it's been so frustrating! We understand how important the Follow app can be for loved ones. When you have time, please feel free to connect with one of our software specialists for more in-depth troubleshooting and analysis of both the Follow and Clarity apps. A member of our escalations team has reached out via email; however, you're also welcome to call our support line and request to speak with a software specialist! ************

  • Vicki S

    Date: 09/16/2022

    I have had only good things to say about the Dexcom6. Only a few issues with the sensors and transmitter. But nothing is perfect. Technical support has helped me through the issues, and even taught me a how to calibrate it. They were very patient with me. I am hard of hearing and cannot see very well. I gave 4 stars for good customer service. I didn't give 5 because, nobody's perfect.

  • Albert S

    Date: 08/15/2022

    Albert S

    Date: 08/15/2022

    The issue is with the Dexcom sensor that tend to fail prematurely. I do understand that nothing is supposed to be perfect and things will happen. it had happened many times before. In the past one month I have 2 failed sensors from the same box, one of them just failed this morning August 15, 2022 at 4:15am. the last reading it gave was at 4:05am. I quit calling Dexcom because of all of the unlimited list of questions. The last time I called I must have spent close to 40 minutes answering questions and this morning I just did not want to go through with this again. Dexcom does have a defect in their sensors and it is not occasional. In my opinion that the folks at Dexcom have collected enough data from everyone to make any upgrades or changes to their sensor design. Or the folks at Dexcom are trying to filter out who is trying to scam them out of sensors. Dexcom employee should limit their questions to verify the customer's information and that is it. in conclusion the Dexcom device is a good one. It has limitations and it needs to be improved.

    Dexcom Inc

    Date: 08/16/2022

    Thank you for posting your feedback and experience! We are continuously working on improving all parts of the system, including our sensors. Although the sensors are indicated for use up to ten days, there are many biological and environmental factors which can have an impact on sensor performance. Were happy to continue providing replacement supplies as needed, however, when issues arise. If youd prefer not to call, you can still reach out to our support team via an instant-messaging-style chat, or by simply filling out a web form. https://dexcom.custhelp.com/app/webform https://dexcom.custhelp.com/app/chat/chat_avail

  • Mike W

    Date: 07/31/2022

    Mike W

    Date: 07/31/2022

    Went through 3 sensors and the transmitter failed to connect with my iPhone. Followed directions carefully first two times them did it with help from Dexcom phone support the next time. I found the directions vague and unclear, although after 4 phone calls with Dexcom support I, then they, came to the conclusion I had a bad transmitter. They were helpful and are sending me a replacement transmitter and a box of 3 sensors to replace the ones I wasted trying to get it connected. It is disconcerting a device that has such importance for a person's health is apparently frequently faulty, I read others have had bad sensors, and the support person basically admitted to me they have bad transmitters. It is particularly frustrating to have a bad transmitter when you are trying to set it up for the first time as I kept thinking I was doing it wrong or the directions were not clear, etc. I was excited to start using this device as opposed to a regular meter but I am now not convinved it will be better.

    Dexcom Inc

    Date: 08/01/2022

    Hello and thank you for posting! While there are no current known issues with our transmitters, as with any product, there is the occasional defect. We're very sorry for the frustration and understand this is a poor first experience. Please keep in touch with our support team for any questions or troubles you may encounter, and we'll be sure to help get your Dexcom up and running smoothly! **************

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