Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted out of communications with them and they keep calling and harassing me

  Business Response

  Date: 07/15/2024

  Dear *****************************,
  
  Thank you for bringing this matter to our attention. We appreciate the efforts of the Better Business Bureau in facilitating communication between businesses and consumers.
  
  Regarding the complaint ID#: ******** raised by *************************, we have thoroughly reviewed our records and found no indication of ************** being a paid customer or even being in our pipeline. It appears there may be a misunderstanding or confusion on his part.
  
  We have not engaged in any communications or interactions with **************, as he is not associated with our programs or services. Therefore, we are unclear as to why he claims to have opted out of communications and is alleging harassment.
  
  We take customer concerns seriously and strive to maintain positive relationships with all individuals, even those who are not our customers. We would appreciate any additional information or context you may have regarding ****************** complaint.
  
  Thank you for your assistance in resolving this issue.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2023 I paid *************************** of Limelight Pages and Media $5,200. She claimed to be a literary agent. ****** told me she would publish my book, send copies to traditional publishers, and create a website for me. She did not use email, so I couldn't submit my book. There is a phone number for that company, but it is not in service, so I didn't reach *************************** or ***************.I want to warn writers that Limelight Pages and Media is not legitimate, and that ****** and **** are thieves. I told them I have Secondary Progressive Multiple Sclerosis, that I am paralyzed, and that I type with only three fingers of my right hand. My situation is dire, but I'm an author holding a dozen manuscripts. ****** and **** took advantage of my situation. I hope to find a real literary agent, not a fake. *********************** at ************ or ***********************

  Business Response

  Date: 05/13/2024

  Dear ***********************,

  
  Thank you for reaching out and sharing your experience. We sincerely apologize for the distress this situation has caused you. However, it seems there has been a misunderstanding, as our company, Limelight Media, LLC, is not affiliated with Limelight Pages and Media, ***************************, or ***************.
  Our company does not publish books nor do we have any literary agents. We teach people high ticket remote sales and closing.

  
  We understand how frustrating this experience must be, especially given your circumstances. To resolve this issue, we recommend contacting the BBB directly to ensure your complaint is directed to the correct company. Additionally, you might consider reaching out to legal authorities or consumer protection agencies to report this matter and seek further assistance.

  
  We hope you find the resolution you deserve and a trustworthy literary agent who can support your publishing goals. If there's anything else we can assist you with, please don't hesitate to let us know.
  Best regards,

  
  Gage French
  Director of Delivery
  Limelight Media, LLC

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/12/2024 I paid $5,000 to an invoice in return for "High Ticket Sales" training. I was rushed for making the payment same day and was provided minimum information on the actual duties of the job. Upon making the payment I looked them up online by their LLC and realized it is another one of those get rich quick pyramid schemes. I immidiately called to cancel and get a refund twithin 24 hours of the transaction and was told to contact the resolutions department. There was no response until 4 days later saying I dont qualify for a refund. Note that I never started or recieved any onboarding or training. I only went to the office and paid, then requested a refund.

  Business Response

  Date: 05/15/2024

  Hello ********,
  
  Thank you for reaching out to us regarding the correspondence from ******************* and the assigned complaint ID#: ********. We appreciate the opportunity to address this matter and provide our response.
  
  Firstly, we apologize for any delay in our response to the Better Business Bureau and *********************** concerns. We understand the importance of timely communication and resolution.
  
  We have already resolved the matter directly with *******************.
  
  We understand the importance of maintaining positive relationships with our customers and strive to uphold the highest standards of customer satisfaction. We apologize for any inconvenience caused to ************** and appreciate your assistance in facilitating the resolution process.
  
  If you require any further information or assistance, please do not hesitate to contact us directly at **************
  
  Thank you and have a great day!
  
  Best Regards,
  
  **********
  Deputy Director of Services

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys charged me $7500 for there closer academy, and the way you qualify is that you have to have income coming in. They qualified me even though I dont have income coming in, and on top of that, I wont be able to pay off the debt they put me in. I am not trying to discredit there work at all, I am just addressing what had happened, and I need a refund. I need to take care of my family. Please, and thank you.

  Business Response

  Date: 05/15/2024

  Hello ********,
  
  I apologize for the delay in responding to BBB regarding the complaint filed by *************************. Please accept my sincere apologies.
  Regarding ****************** concerns, I would like to direct your attention to the agreement he signed, indicating that all sales are final. For your reference, please find the link below:
  
   ************************************************************************************
  
  We understand ****************** situation and empathize with his need to take care of his family. However, as per our policy and the signed agreement, refunds are not applicable in this case.
  
  Should you require any further information or clarification, please don't hesitate to contact me.
  
  Thank you for your understanding and cooperation.
  
  Best Regards,
  
  **********
  Deputy Director of Services

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok, so on 12/04/21 I flew out from ***** to ********* to attend a conference headed by ********************* and his team. I was pressured and pushed and I felt very forced by ************************* associate *********************** to spend $5000 on a non-existent product called the apprenticeship agreement and I idiotically paid the full amount. And I received absolutely nothing in return! I mean nothing.

  Business Response

  Date: 05/16/2024

  Hello ********,
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by *********************************.
  
  We would like to clarify that ****************** has indeed completed our training program and has received certification from our institution. We have provided the requested service as per our agreement. We have attached screenshots as proof of ******************' completion and certification for your reference.
  
  We value the relationship we have with our customers and strive to ensure their satisfaction with our services. If ****************** has any further concerns or inquiries, we are more than willing to address them directly.
  
  Please do not hesitate to reach out if you require any additional information or clarification regarding this matter.
  
  Thank you and have a great day!
  
  Best Regards,
  
  **********
  Deputy Director of Services
  
  

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* lied to me and got me to pay ******* in book republishing and book insurance that I never received and lied to me about my production. I have been trying to reach someone to get my money back but no replies and I just want my refund. Im disabled and on a set income and they took money I needed.

  Business Response

  Date: 10/11/2023

  Good Day!
  
  We dont offer book publishing services and no ************************* works as an employee of the company.
  
  
  

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company ***** Services not rendered trying to charge full amount.

  Business Response

  Date: 10/11/2023

  Good Day!
  We sincerely apologize that your experience with our company has not met your expectations. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
  To help us route your complaint to the appropriate department who can address your concerns, wed be grateful if you can provide us with additional details regarding your experience by filling out this form: *********************************************************
  Thank you and we hope to hear back from you!
  
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4 2023 I was talk into buying book insurance. This will guarantee a book deal with a major company. Then they told me to buy another ******** more book insurance. They have not completed the book that was to be completed six months ago. Now I can't even get them to talk to me. I called a half dozen times. No callback. I can't even get any feed back.

  Business Response

  Date: 09/19/2023

  Good Day!
  
  The program we offer is not a book insurance.
  
  Can youplease let us know more about this?

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are scammers. I had talked to a rep and I paid $500 just to see a sneak peak of whatever they were selling. I asked for a refund an hour after the purchase. I called and emailed and it took them so long to finally get a response. They are refusing to give me a refund when I qualify for a refund.

  Business Response

  Date: 09/04/2023

  
  Good Day!
  
  We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
  
  In order for us to assist you, please fill out this form to start the refund process: *************************************************************
  
  Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?

  Customer Answer

  Date: 09/04/2023

  I have done what they wanted me to do and they still declined my refund when I had qualified for a refund. ******* did not help me at all and all they asked for me to do is to fill out one of their forms again. I filled out 2 and after that they just declined my refund and says I am not eligible when I really was. It took them literally 2 days just to get their help but they never solved and gave me the refund I wanted. 

  Business Response

  Date: 10/11/2023

  Apologies Yahir!
  
  We will coordinate this with the respective department and help you out.

   

  Customer Answer

  Date: 10/22/2023

  I done everything they asked and still nothing 

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to request a cancellation of High Ticket Mentorship Live, I had also put down $153 last week into the program and would like to see if I can receive a refund cause I think I heard it was 30 day money back guaranteed. but If not it's fine I just want to cancel so there's no reoccurring charges on my card.

  Business Response

  Date: 09/04/2023

  Good Day!
  
  We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
  
  In order for us to assist you, please fill out this form to start the refund process: *************************************************************
  
  Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?