Complaints

This profile includes complaints for Premier Dealer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premier Dealer Services

  9449 Balboa Ave Ste 300 San Diego, CA 92123-4395

  
• 

  Premier Dealer Services

  555 Metro Place North Suite 650 Dublin, OH 43017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2020 **** Connect from them a few years ago in 2020. They also pushed an extended warranty from Premier Dealer services that they were promoting. Since then, the **** Connect has had 3 Rack and ************** removed and replaced due to power steering going out. The *** warranty covered some but not all of it and Premier Dealer Services said nothing was covered under them, surprise. Now it has an EVAP sensors that needs replaced with a check engine light. Again, Premier Dealer Services says not covered so another $700 so far spent by me. This review is not so much for the lemon **** Connect they sold me but the lousy extended warranty they pushed, probably knowing full well it was not worth the money as they have paid for nothing. By the way, I have a close friend who has a similar model 2020 **** Connect van with the power steering out. Do your research when buying. I did have this van shipped so hope ****** does not remove this post as it is legit. They have provided no coverage for this vehicle. It was a complete waste of money.

  

  Business Response

  Date: 06/30/2025

  Hello, we apologize for any inconvenience you may have experienced and are happy to review the details of your claim. Unfortunately, we do not have enough information from the complaint to identify you as a customer. Please provide a Vehicle Identification Number, a Contract number, and/or Claim number (assigned when a claim for repair is reported), so that we may locate your claim and assist. Thank you.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New 2016 ********* purchased with lifetime powertrain warranty through *************** ****** *************** now sold to ************ lifetime warranty applicable if service done with dealer. One oil change was not done at dealership as I had a long trip coming up, needed oil changed, if not changed would go over oil change interval and when called *********** they advised they could not get me in before my trip. Knowing I needed oil change had oil change done at Blacks *********** Little River. As good of product if not better used for oil change. Blacks Tire is ASE Certified. Transmission issue with vehicle, needing replacement. Premier denying warranty claim due to oil change not preformed at dealer. Would never have been possible to have done at dealership. Overall feel as though warranty company should still have some part to play in this. Although warranty states that all service must be preformed at the dealership, circumstances out of my control prohibited me from making this happen. If the dealership was able to accommodate me I would have had service performed there. Service provider is certified and provided as good or better of a product and the warranty company should honor this. Engine system that was serviced by Blacks Tire and Auto has no connection to the transmission and no transmission systems were touched by anyone but ***************/************

  

  Business Response

  Date: 08/09/2024

  Premier Dealer Services, Inc.(Premier) acts only as the administrator of the Loyalty Certificate, which entitles the customer *********************** (Customer), to voluntarily participate in the rewards program at no cost and is offered as an additional benefit by the selling dealer *************** Chevrolet (Dealer). The Loyalty Certificate is not a Warranty or a Service Contract.  Again, Premier is not a party to the Loyalty Certificate and only provides administrative assistance to the Dealer in verifying the Customers continued eligibility in the program and that certain repairs meet coverage eligibility per the terms of the Loyalty Certificate. To maintain eligibility, the Customer must follow the maintenance requirements as detailed in the Loyalty Certificate. After a complete and thorough review, our records indicate that the benefit request was declined in that the maintenance was not performed in accordance with the Loyalty Certificate requirements.Specifically, the oil and tire rotation service(s) between ****** and ******* miles and both of the ** ****** mile engine air filter services do not appear to have been completed. However, we have subsequently been informed that the Dealer has reached out to the Customer and they are working towards an amicable resolution in the interest of customer satisfaction. As such, ********************** considers this matter resolved and has closed the claim file. 

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Premier Insurance as a third party for up to ******* miles mechanically on my 2018 Kia ******** to cover for mechanical failure, paying $2,450 in the life of my loan to cover it. My car was brought to *********** of ******* ** and was reported to Premier on Nov 28, 2023. Diagnosed was a burnt exhaust valve. Premier decided to fix the "bits and pieces" after the appraisal from a third party appraiser. As of today, March 8, 2024 I still don't have my vehicle let alone been approved to be able to get a rental for the duration. *** has stated from the beginning that a "new" engine unit was more than likely needed for this car. Premier denied this off the bat, of course, to save themselves I am sure. Currently, *** is again working on getting approval to pull the engine apart again, covered by Premier Insurance, as they know there is a piece of the valve in the engine tripping off engine codes that they cannot solve. I, please, need some help with this company pushing things along and getting approval to get this engine done! It continues to go in circles, and we are working now on 100 days with no resolution to this issues and I believe it is all on this Premier Insurance. *** knows the issues. I personally don't feel that this is a priority for this adjuster, as between myself calling *** and calling Premier his notes on the claim are many days apart as of last call. (Feb 28 was last notes on claim, March 7 was a call). Car is still at stage 1, inoperable. Thank you.Premier Insurance ************ last 4 of vin # JG394221 *********** *******, ************* is where car is at

  

  Business Response

  Date: 03/20/2024

  Hello,

  After a careful review of the claim file, our staff reached out to the repair facility who informed us that: the machine shop had the cylinder for a month working on it before they got it back. They currently have other cars in front of this one that they have to work on before they can even bring it back in to determine what is wrong now. There is no ETA that they could give.

  Unfortunately,we cannot make any further claim decisions until the repair facility can schedule a time to work on your vehicle. However, if you would like to move the vehicle to an alternative repair facility, Premier will pay the current outstanding charges and the towing fee to help facilitate the conclusion of this claim. Please contact the repair facility or our claim staff should you wish to relocate the vehicle to an alternative repair facility. 

  Sincerely,

  Premier Dealer Services

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two claims for my trucks auto warranty. First one they paid approx half. It was all powertrain related and they only paid half! Now on this next issue its powertrain also and they don't want to pay any. Adjuster will not return my call and I have tried several times. The second claim they told my mechanic it was covered and told him to get authorization from me to start the job and he did and the next week once its done they say its not covered and that my mechanic is a liar. I took out the better of the options for the warranty and was told ALL powertrain issues would be covered. Warranty costs $1848 and this company is NOT holding up their end of the contract. Horrible customer ********************** and wanting to s**** me.

  

  Business Response

  Date: 04/07/2023

  Please see the attached response.