We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Jerome's Furniture Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Jerome's Furniture Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jerome's Furniture Warehouse has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I BOUGHT A 2 *****ES FROM ****** ABOUT A YEAR AND HALF A GO AND I BOUGHT A EXTENDED WARRANTY WITH IT LESS THAN A YEAR IN TO IT I HAD A STAIN ON THE ARM REST I CALLED THEM THEY CAME OUT TO CLEAN NOT A DAY LATER THE STAIN CAME BACK I CALLED THEM AND THEY SENT ME A NEW COVER THE **** CAME OUT TO REPLACE IT AND IT WAS COMPLETY OF COLOR SO HE DID NOT REPLACE IT I CALLED THEM BACK AND THEY SAID THATS THE BEST THEY CAN DO ( THE THIRD PARTY COMPANY) CALLED JAROME BACK AND I TALK TO A GUY THAT IS TRYING TO HELP ME OUT AND HE STATED THAT ****** SHOULD OF SENT OUT THEIR **** BECOUSE IT WAS STILL UNDER THEIR WARRANY AND NOW I TALK TO THE GUY TO SEE ANY UPDATED AND HE SAID THAT ****** CHANGED THEIR COLORS FOR THE ***** AND THEIR IS NOTHING THEY CAN DO AT THAT LEVEL I REALLY NEED HELP

      Business Response

      Date: 10/28/2024

      Dear ****** *******, 

                Thank you for contacting ******** Furniture and I am very sorry for any inconvenience that you may have incurred due to the issue with the color of the replacement armrest cover. Unfortunately, the manufacturer changed the color so we are no longer able to get the exact color of your sofa for parts. I understand your frustration, but as this was a claim through Furniture Care Protection you will need to contact them for any other options they can offer regarding the claim. 

      You can contact Furniture Care Protection at ************** or you can update or question a claim online at **************************************.

      Thank you for your time and patience and, again, I am very sorry for the issue and any inconvenience. Please contact us if you have any questions or if you need further assistance. You can contact customer care via phone at ************, email us at ************************************** or you can send us a text message via our website at ******************************. 

      Sincerely, 

      ******** Furniture, Customer Care

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a power base in 2021 with a 10 year warranty. In 2022 the bed broke and it was fix; 3 months later the bed broke again. April 2023 we decided to get the bed fixed again. This has been a 5 month process and the power base still does not work. Finally, ******** is offering to replace the power base, but wants me to purchase another warranty instead of honoring the remaining 7 years on the current warranty.

      Business Response

      Date: 10/04/2024

      Dear Nicole Naylor, 

                 Thank you for contacting us and I am so sorry for the delay in this response as well as any inconvenience that you incurred regarding the issue with the adjustable base. Looking at our records and your account I see that we have completed this exchange for you and this has been taken care of for you. 

      We strive to provide all of our customers with a great overall experience and I am glad to see that we were able to take care of this for you. Thank you very much for your time, patience, and understanding. Please feel free to contact us again if you have any questions or if you need further assistance. You can call customer care at 866-633-4094, email us at [email protected], or you can text us via our website at www.jeromes.com. 

       

      Sincerely, 

      Jerome's Furniture, Customer Care

      Customer Answer

      Date: 10/05/2024

      The frame has been replaced, however they will not honor the 7years I have left on the 10 year warranty that I purchased.  

      Business Response

      Date: 10/16/2024

      Dear Nicole Naylor, 

                Thank you for your reply. Unfortunately, if the frame has been replaced through the Furniture Care Protection plan then that plan has been completed as this is all new furniture now. You would have to repurchase the plan on the new frame in order to maintain coverage on that. I am very sorry for any miscommunication regarding this issue on either our part or the part of FCP. 

      I am happy to hear that they were able to replace that for you and that you have a new adjustable base. Thank you for your time and please contact us again if you have any questions or if you need further assistance. 
      You can call customer care at 866-633-4094, email us at [email protected], or you can text message us via our website at www.jeromes.com. 

       

      Sincerely, 

      Jerome's Furniture, Customer Care

      Customer Answer

      Date: 10/18/2024

      The new adjustable base is already broken!

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/16/2024 we bought a pair of mattress after more than an hour talking with the salesman and checking some mattress, we decided for the tempurpedic adapt medium we pay 5637 dlls. We asked if we can returned if they were not what we expected and they say after a month we can exchange it. They never said nothing about a restocking fee. After 15 days of using them we called asking for the exchange they said that we have to wait the whole month to request it, I told them that my wife was suffering with the back pain that the mattress was causing they said we need to wait for a month. We called exactly one month and one day after and now they said that we need to pay 20% of the original price for restocking fee. A fee that they never mentioned to us. We need this mattresses to be changed they are not the same that they show us as medium firmness. This are the most fluffy ones. My old mattresses was way more firms than this ones. Also one of the mattresses has an area that is way more fluffy than the rest we tell them about it and they sent an inspector to check the mattress but we have not received yet what was the outcome of the revision. But I assume that is not going to be favorable to us. Thank you

      Business Response

      Date: 10/04/2024

      Dear ****** *****, 

                Thank you for contacting us and I am very sorry for the delay in this response as well as for any inconvenience caused by the issue with the mattress as well as any miscommunication on our part regarding our mattress/bedding policies. I do see that we are exchanging that mattress for you as that has been found to be defective by the manufacturer. That exchange is scheduled for tomorrow, October 5th, 2024. 
      Because of the number of deliveries, and our routing system, we are unable to guarantee time frames. You will get the estimated 4-hour time frame around 9 pm on the night prior via email, automated phone call, and text. In addition to that, we have a delivery tracker that can help you track the truck throughout the day. The time frame is subject to change, however, we try to get the timing as close as possible. You can track your delivery the day of the delivery here: ***************************************************.

      Thank you for your time and patience regarding this matter. Please contact us again if you have any questions or if you need further assistance. You can call customer care at ************, email us at ************************************** or you can send us a text message via our website at ******************************. 

       

      Sincerely, 

      Jerome's Furniture, Customer Care

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought this set in January of 2023 and purchased the protection insurance with it our claim was denied because it was deemed to be a manufacturing defect . We were told by the salesman that insurance would cover any damage to the furniture but they have denied the claim and Jeromes is not working with us to resolve the issue..we now have an $8600 set of furniture that is defective and soon will be ugly and unacceptable to be in our home. The right arm of the love seat is fraying and pulling apart . The seam will continue to tear and expose more of the stuffing ..we having been doing for months and just today September 19, **************************************************************************** back after saying she would get back to me. I was advised to lie in the future and tell them is was an accident to get insurance to repair it that is unacceptable to me . I have enclosed pictures of the purchase order and pictures of the damaged arm and the whole loveseat

      Business Response

      Date: 09/25/2024

      Dear ******** *****, 

                Thank you for contacting ******** Furniture and I am so sorry for the inconvenience caused by the issue with your recliner. Unfortunately, you are outside the 1-year ******** warranty on that furniture so we are not able to offer service. Seam separations/fabric issues are not covered by the furniture protection plan either, so you will need to contact an outside upholstery repair company for repairs/service on that. Please note that any outside service will be out of pocket. 

      I am sorry for any inconvenience caused by this issue. We strive to provide all of our customers with an excellent service experience and I am sorry to hear that we are not able to provide that for you. 

      Please feel contact us if you have any questions or if you have any questions. You can call customer service at ************, email us at ************************************** or send us a text message via our website at ******************************. 

       

      Sincerely, 

      ******** Furniture, Customer Care

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to purchase furniture at ******'s Furniture store 07/20/24 order #*******WF37 $2,563.62. ******** received $563.62 from Affirm that day. The sofa was delivered 07/24/24 while the recliner was on back order until October 1st. I inquired about the back order item and was told it will be delivered late October. I contacted the store 09/03/24 to cancel the backorder item and expected a refund of $563.62. Part of the order was financed through synchrony bank and the balance of $563.62 was financed through Affirm. When I spoke to ****** at ******** I asked for the refund to be issued to Affirm directly to cancel one of the loans completely. She told me to call back because the store manager wasn't available. I called back 09/04/24 and spoke to *** and explained the issue and was told that the refund went to ************** instead of the second loan and that it was nothing that he could do to resolve the fact that I still have 2 outstanding loans for $2,563.62 a cancel item of $698 and a refund that went to the wrong loan provider. I think this is a horrible business practice with **** employees and I won't ever do business with ******** furniture again.

      Business Response

      Date: 09/16/2024

      Dear ******** *******, 

                Thank you for contacting us and I am so sorry for the inconvenience caused by the issue with the order. Unfortunately, our system will automatically send refunds to the primary financing option, which for your order was Synchrony Finance. We are not able to change that at this time since the refund was already sent to the finance company for processing. I understand your frustration with this issue and I am very sorry that this happened; we strive every day to make sure that all of our customers have a great overall experience and I am displeased to know that we have not been able to provide said experience for you. 

      Thank you for your time and patience regarding the order. Please feel free to contact us again if you have any questions or if you need further assistance. You can contact us via phone at ************, email us at ************************************** or you can text message us via our website at ******************************. 

       

      Sincerely, 

      Jerome's Furniture, Customer Care

                

      Customer Answer

      Date: 09/17/2024

      So I'm stuck paying interest to two different companies which is insane in an economy that is already overpriced. I will never shop with ******** again and I will definitely make sure to let everyone I know about the subpar service received by a company that clearly doesn't care about their customers. ****** has not taken any action to compensate me for a bad business practice. An apology doesn't fix this situation. 

      Business Response

      Date: 09/25/2024

      Dear ******** *******, 

                I understand your frustration and I am very sorry for the inconvenience caused by any miscommunication on our part regarding the financing. Unfortunately, we are not able to change the financing at this point. 

      Again, I am very sorry for the inconvenience. Please feel free to contact us again if you have any questions or if you need further assistance. You can call customer service at ************, email us at ************************************** or you can text message us via our website at ******************************. 

       

      Sincerely, 

      Jerome's Furniture, Customer Care

      Customer Answer

      Date: 09/26/2024

      NO accountability or resolution. 

    • Initial Complaint

      Date:09/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parents purchased a Verdona Full Sleeper couch for me, and they paid for a four year warranty. I asked my parents for the warranty in particular, because I assumed that if anything structurally was defective about the couch that ******** would stand by the warranty that we paid for. Unfortunately, they did not. The frame broke on my couch. I called ********, and told them what happened. Approximately five weeks later a furniture technician showed up at my house, inspected the couch, confirmed that the frame was broke, that he was unable to fix it. And confirmed that I would get a new one. I waited a few weeks. I never heard from ********. My parents called to inquiry what was going on. ******** said that the warranty was void, because there were stains on the couch. This is beyond frustrating. ******** is really violating the reasonable expectation of the consumer. If we would have known that spilled coffee voided the warranty on a defective frame we never would have paid for the extended warranty. Spilled coffee has absolutely nothing to do with the structure of the frame. I am willing to have the couch professionally cleaned. That will remove any stains (including the coffee stains). However, I truly believe ******** is running a scam. They trick people into paying for the extended warranty, but make sure to never actually honor the warranty. if I pay to have the couch professionally cleaned, I'm fairly certain ******** will just invent some other reason to not honor the warranty that we were convinced into buying. At this point I will accept an exchange, refund, or repair. However, the frame continues to worsen. This is the only couch I own. I would need ******** to act fairly quickly, because I need a couch that does not have a broken frame.

      Business Response

      Date: 09/14/2024

      Dear **** *****, 

                Thank you for contacting us and I am very sorry for any inconvenience you have incurred due to this issue as well as any miscommunication on our part about the warranty. I don't have any records that we sent a technician for the sleeper sofa that was delivered in March of 2023, so I suspect that you may have contacted Furniture Care Protection for service on that. We don't have access to their systems because they are a separate company. 

      Please send photos to us here at ******'s Furniture so that we can take a look at that sofa and see what service we can offer you regarding that furniture. You can send those via email at ************************************** or you can send them via text message on our website at ******************************. 

      I am sorry for any confusion caused by the service process and we will do everything that we can to help you with this issue. If you have any questions you can email or text us using the information above or you can call our customer care department at ************. 

       

      Sincerely, 

      Jerome's Furniture, Customer Care

      Customer Answer

      Date: 09/18/2024

      I have not heard anything from ********* Absolutely nothing. 

      Business Response

      Date: 09/27/2024

      Dear **** *****, 

                Thank you for your reply and I am sorry for the inconvenience. I don't have any record of a service with ********, so I suspect that you made the claim through Furniture Care Protection. If that is the case, then we would not have anything since they are a separate company. You will have to contact them for any service on this sleeper sofa or to update or contest a claim. I am very sorry that I am not able to offer any assistance to you at this time. 
      You can contact Furniture Care Protection at ************** or you can file a claim online at **************************************. 

      Thank you for your time and patience. Please feel free to contact us again if you have any questions or if you need any assistance. You can call customer service at ************, email us at ************************************** or you can text message us via our website at ******************************. 

       

      Sincerely, 

      ******** Furniture, Customer Care

    • Initial Complaint

      Date:08/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a living room at this store with the promise that any defects was under warranty repair or remplace ,i bought it on June 30th or so ,but in August I went to the store to report that the usb and two of the sofas was in bad condition, they ask for pictures and I did provide right away ,But since that day no one fix my problem,every time I call them the answer they give me is "someone will call you"The living room is not cheap $6000 and I am looking for some options 1.- return the living room 2.-reemplace the living room 3.- fix the problems the living room have I hope you guys can help me with this issue Thank you for your help

      Business Response

      Date: 09/14/2024

      Dear *******************************, 

                Thank you for contacting us and I am very sorry for any inconvenience caused by the delay in service as well as any miscommunication on our part regarding this issue. Looking at the order I do see that we have ordered parts for the sofa and the loveseat so that we can fix those issues under the warranty terms. I have contacted our parts department to see if we have received these parts or if they were being shipped directly to your home. Once I have an update on this I will let you know so that we can get that repaired. 

               Thank you for your time and patience regarding this service. Please feel free to contact us again if you have any questions or if you need further assistance. You can call customer care at ************, email us at ************************************** or you can sent us a text message via our website at www.jeromes.com. 

       

      Sincerely, 

      ******'s Furniture, Customer Care

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came from ***** after vacation to a late payment from the credit card company so to save myself from the headache of making payment I called customer service and we agree on making the total amount due which was $830.24 and they going to waive the late fee of $30 after that I received an email today August 29 saying that I have a late fee over the late fee and asking for $65 in $.98 so I called customer service and the lady she was helping me she couldn't do nothing so I asked to speak to supervisor his name is **** from the collection requirements and he saying there's no such a Notes on the account saying that I spoke with anyone in the past so it doesn't make any sense for me to go $860 and only choose to pay $830 on a check I tried to explain to him and he was so rude and he doesn't wanna do anything to help us so I decide to file a complaint before I close my account

      Business Response

      Date: 09/16/2024

      Dear **** ******,

               Thank you for contacting us and I am very sorry for any issue that you have had regarding the finance payments. ******** Furniture is not able to do anything regarding payments to Synchrony Finance, including scheduling payments or adjusting billing times, so you will have to contact them to see about the late fee. You can contact them either online at ******************, or you can call them at **************. 

      Thank you for your time and patience and I am very sorry that we are not able to help you any more with this issue. Please feel free to contact us again if you have any questions or if you need further assistance. You can call our ************* line at ************, email us at ************************************** or you can send us a text message via our website at ******************************. 

       

      Sincerely, 

      ******** Furniture, *************

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The amount I paid was $ ******** for a mattress. I had the mattress for 4 months, and it is not of good quality, and they refuse to give me another one. They say it is not considered defective because it did not meet 1 and a half inches. There are some indications present that there are problems with the mattress but they refuse to give me another one.

      Business Response

      Date: 09/16/2024

      Dear ******* *****, 

                Thank you for contacting us and I am so sorry for any inconvenience that you have incurred regarding our service process. Looking at the technician report I do see that all the measurements do fall within the manufacturer's specifications. As this is the case the mattress is not defective, so we are not able to offer any service at this time. If you would like a second inspection you can contact us after 60 days have passed and we can schedule another inspection for you. 

      I am sorry again for the inconvenience, but we do have to follow the manufacturer's warranty with coverage. Unless the mattress measurements fall outside their specifications we are not able to offer warranty coverage. 

      Thank you for your time and patience. Please feel free to contact us again if you have any questions or if you need further assistance. You can call our ************* line at ************, email us at ************************************** or you can text message us via our website at ******************************. 

       

      Sincerely, 

      Jerome's Furniture, *************

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-17-2022, I purchased a $6,197 sofa, loveseat and wedge from ******'s Furniture (sales order 1117297CK67) through salesperson *************. ******** offered me a 4-year protection plan (an additional $479) that she advised covered any tears to the furniture. She additionally advised that if I did not make a claim for the warranty service within the 4 years, I could use the $479 towards the purchase of new furniture. What a deal! So, I purchased it. In late July of this year, I noticed three of the four armrests to the couch and loveseat tearing in the same spot along a seam. A clear manufacturer defect for furniture less than two years old. I made a claim with the company ******'s utilizes for the warranty on August 5, 2024. On August 14, 2024, they denied the claim saying tears along a seam were not covered. How ludicrous is that? In my humble opinion, I would think tears along seams would be the most common type of tear. Anyway, due to the fact salesperson ************* never provided information that tears along seams would not be covered, and rather that all tears would be, I feel I was clearly mislead and would never have purchased the warranty based on this technicality. I reached out to ******'s via email on August 21, 2024, to try and resolve the issue, requesting a $479 refund for the warranty. At first, they agreed and then refused telling me to collect it from the warranty company. Believing the warranty company would clearly not refund me considering payment was made to ******'s and not them, I implored ******'s for clarification and was told a supervisor would contact, but never did. My last resort was to contact BBB. Eating the cost of a $6k sofa set, tearing at the seams after less than two years, is a live and learn moment. However, paying for the warranty under a false premise is another issue. I am including all email correspondence with ******'s customer service. Thank you kindly, ***********************

      Business Response

      Date: 09/16/2024

      Dear ***********************, 

                Thank you for contacting us and I am very sorry for any miscommunication or possible missing information regarding the OOPS protection plan. I am sorry that these exceptions to their policy were not made clear to you at the time of purchase. Just for clarification, they do not cover seam separations at all, though they would fall under the 1-year manufacturer warranty if you were still within the warranty period. 

      Unfortunately, we are not able to offer a refund on that plan; you will have to contact Furniture Care Protection to cancel the plan so that they can issue you a refund for that. Please note that the refund will be pro-rated. You can contact them via phone at ************ or online at furniturecareprotection.com. 

      Thank you for your time and patience regarding this process and I am so sorry for the inconvenience caused by this issue and the lack of clarification regarding the seams. Please feel free to contact us again if you have any questions or if you need further assistance. You can call our customer care line at ************, email us at ************************************** or you can text us via our website at www.jeromes.com. 

       

      Sincerely, 

      ******'s Furniture, Customer Care

      Customer Answer

      Date: 09/20/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    Jerome's Furniture Warehouse is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.