Business Profile

Furniture Stores

Jerome's Furniture Warehouse

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Complaints

This profile includes complaints for Jerome's Furniture Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

171 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a number of items from ******'s in San ****** on 8/27/23 and also paid for delivery. Most of the items were delivered and accepted with no problem. One item, an electric fireplace was backordered with an ETA of late October for delivery. In late October, we were told the item was discontinued and only the floor model was available. Jeromes would discount this to $900, but we would be required to pick up. We were assured the item was in perfect working condition. We picked up the item, and other than a few minor scratches, it appear fine. However, the first time we tried to use the heater on 11/5, we realized it did not work. We notified Jeromes by email, on 11/5; after no response from Jeromes we followed up on 11/11 and 11/15. Jeromes finally responded and sent a repair person with a new fireplace insert on 11/26. It was the wrong part and did not fit.Per further communication from ****** at Jeromes, we were told to come in and pick out a replacement. On 12/2 we went to the store, however there were no models available of the size and style we wanted. In speaking with the Jeromes clerk/salesperson, we reiterated our desire to keep the fireplace, if they could repair it. On 12/29, they sent a technician to our house, who pushed the on and off button, and agreed that it didnt work, but didnt know how to repair it (reference #*******HE48. On that same day I received a voicemail message from ****** noting the fireplace could not be fixed and authorizing an exchange. The number she left for a return call is the general store number, and I have been unsuccessful in reaching her with 3 attempts. I have since left messages that the desired resolution at this point is for them to pick up the item and offer a full refund. It has been over a week since my last message, and two weeks since the unsuccessful repair, with no response from Jeromes.
Business Response
Date: 01/17/2024
Dear *****,
Thank you for contacting us and I am so sorry for the inconvenience caused by the issue with the fireplace. I have spoken to management regarding this furniture and they have approved for us to return the fireplace console for a refund. Please contact us to schedule the return. As soon as the furniture is checked back into our warehouse we will be able to process that refund.
Thank you for your time and patience. Please contact us to schedule the return or if you have any questions or need further assistance. You can call us at ************, email us at ************************************** or you can text us via our website at www.jeromes.com.

Sincerely,
******'s Furniture, Customer Care
Customer Answer
Date: 01/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couch on October 15, 2023 and they said I would get it by the end of October, the latest beginning of November. I liked the couch but the main reason I bought it was their claim of fast delivery. It is now January 5, **** (almost three months later) and still no couch. They are now saying it is scheduled for mid January (every two weeks they push the date two more weeks). I asked them to call the manufacturer and they said they couldn't. Of course they can. I could not elevate this issue because they would not give me any contact information and their customer service folks are the same people in the office that say they can't call anyone. This inconvenience is ridiculous. Can someone please help? I will never do business with Jeromes again after this.
Business Response
Date: 01/10/2024
Dear *****,
Thank you very much for contacting us and I am so sorry for the inconvenience caused by this issue with the furniture. All of our ***s from our manufacturers are estimates only and are, unfortunately, subject to change. The *** on the furniture that you ordered is showing mid-January at this time and as soon as that is available you will be notified so that we can schedule that for delivery.
You do have the option of reselecting on that furniture if you were interested in other furniture that is in stock. If you would like to do this please come into any of our showroom locations and let the sales team know that you want to change your order.
If you have any questions or if you need further assistance please feel free to contact us again. You can call us at ************, email us at ************************************** or you can text us via our website at www.jeromes.com.

Sincerely,
******'s Furniture, Customer Care
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was encouraged to purchase a very expensive 60 month furniture protection plan when I purchased a new set of living room furniture at ******'s furniture in 2020. The sales person described it as "a no brainer" if we were to accidentally damage the furniture with the covered timeframe, they would repair it or send a new one. At that time, it was not made clear that the plan was from an outside, third party company and the small print of the contract was not gone over. One of the seat cushions on the couch now has a tear in the leather. I submitted a claim through the Furniture *********************** online through their website. After waiting and receiving no response, I called to submit a claim. I was asked to send photos of the tear and the entire couch which I did. They have denied my claim saying the claim is denied due to accumulated damage. Because the coach is a couple of years old, it is no longer in pristine showroom condition. It has scratches and is worn in (in my opinion due to the really poor quality of the leather) however, it does have a new tear and that is what I submitted the claim for. the plan states that damage from a single incident resulting in a puncture, tear or rip is covered. The representative from the furniture care protection company stated my claim is not covered because of the language I used describing how the tear got there. It is my opinion that this furniture protection plan is 100% useless unless you have some sort of incident before the furniture has been used. If it shows any signs of being actually sat on, it will be deemed by the company as "accumulative damage." The sales person at Jeromes left out some very critical information in regards to the protection plan. Trying to call **************** at ********************** is useless and a dead end if you would like to speak with a person.
Business Response
Date: 12/29/2023
Dear *****,
Thank you for contacting us and I am very sorry for any inconvenience you have incurred regarding the OOPS protection plan. I am sorry that it was not made clear to you at the time of purchase that the protection plan was facilitated by a third party. I understand your frustration at having the claim denied and I have sent the photo that you sent with this contact as well as the order information to our liaisons with Furniture Care Protection to see if we can have that claim reassessed.
Because they are a third party company they do retain the right to approve or deny claims, but we will contact them to see if they can reassess that for you. As soon as we have an update on this we will contact you to let you know.
Thank you for your time and patience. Please feel free to contact us again via phone, email, or text. You can call customer care at ************, email us at ************************************** or text us through our website at www.jeromes.com.

Sincerely,
******'s Furniture, Customer Care
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed and order for a dining set and a server. We have had a canceled delivery multiple times, we have received damaged orders that we refused, we have lost days of work due to promised deliveries. We have been given the run around for a few months, we have no furniture yet, and continue to be given the wrong info, manager at ******* store is very condescending. We need help with this
Business Response
Date: 12/14/2023
Dear ****,
Thank you for contacting us and I am so sorry for the delays, and the inconvenience, that have been caused by the issues with the furniture. Looking at the order I see that we are showing this furniture was delivered today, December 14th. Was that delivery successful? Did you have any questions about the furniture or the delivery?
Thank you for your time and please feel free to contact us if you have any questions or if you need assistance. You can call our customer care department at ************, email us at ************************************** or text us via the website at jeromes.com.

Sincerely,
******'s Furniture, Customer Care
Initial Complaint
Date:12/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company upsold me on an insurance policy on the sectional couch I purchased and then my claim was denied when I tried to use it. They have deceptive writing in the policy that makes it impossible to ever great treatment/ repair on the purchase.
Business Response
Date: 12/08/2023
Dear *****,
I am very sorry for any inconvenience that has been incurred regarding your claim with Furniture Care Protection and their policies. They are a third-party company and so they do reserve the right to accept or deny claims based on their terms and policies and we are not able to compel them to accept claims.
That said, do you have the information regarding why the claim was denied? If you can send us that information as well as photos of the damage we can see what we can do to help. You can send that to us via email at ************************************* or text via the website at jeromes.com.

Thank you for your time and patience regarding this issue. Please feel free to contact us if you have any questions. You can email or text at the methods above or you can call customer service at ************.

Sincerely,
******'s Furniture, Customer Care
Initial Complaint
Date:11/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a sofa from Jeromes and got it delivered on 11/24/2023. Before the delivery service left, he instructed to inspect the sofa. Upon careful inspection I noticed several marks in black and even a red stain on the sofa. The right side arm has part of the frame protruding as well. I’m assuming this was a sofa on display or a returned item. I spoke with customer service and fortunately upon inspecting pictures sent from their delivery driver and mine, they stated the sofa was in bad shape and would send me a replacement. I am now worried about the quality of their service regarding the item and the actual quality in the sofa itself. I am hoping a new sofa will be delivered this time.
Business Response
Date: 11/30/2023
Dear *****,
Thank you for your time and I am so sorry for the inconvenience caused by the issue with the sofa. I understand your frustration and your apprehension regarding the exchange, but we are waiting for the next shipment to come in to deliver you a new sofa. The ETA on the next shipment is showing near the end of December so as soon as that is available you will be notified so that we can schedule that exchange.
Thank you again for your time and patience regarding this service. Please feel free to contact us again if you have any questions or if you need further assistance. You can call us at ************, email us at *********************** or text us via the *********** website.

Sincerely,
Jerome's Furniture, Customer Care
Business Response
Date: 12/14/2023
Dear Peter,
I understand. What are your concerns? I may be able to answer them for you or I can forward them to management so that they know what is going on before they offer a call back.

Sincerely,
Jerome's Furniture, Customer Care
Customer Answer
Date: 12/22/2023
I’d like to discuss details with management. I also received a message that the sofa is ready to be delivered but I am also unable to get in contact with anyone regarding delivery. No response from your company after I provided an available date and time through text as advised. I also tried calling but it leads me to a voicemail.
Initial Complaint
Date:10/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/4/2023, I had made a cash purchase at Jeromes Furniture store in ******, for a 5 piece power reclining sofa along with a 5 piece dining set for $3640.12. At the time of purchase, I was told that all the items were in stock and available for immediate delivery. That was not the case. I received numerous messages over the following weeks to try and get furniture delivered.The details are too lengthy to add in this field so they are attached in a document.Brief summary; The dining set has been delivered four different times and has arrived with defects/damages. The last replacement was delivered on 10/16/2023 with damages/defects and has yet to be acknowledged or resolved.The power reclining sofa sectional has had its own issues from items back ordered, arriving damaged/defective, and then having a different style altogether delivered in place of the sofa I purchased.After numerous contacts with different representatives, I was informed the sofa I purchased was not available and I would be refunded in full, including all fees associated with the sofa. The sofa was picked up on 10/5/2023 and I have yet to be refunded. At the time of pickup the driver noticed the severe damage done on my hardwood floors due to the defective sofa. The driver documented damage and took photos. Jeromes management does not want to accept accountability and is telling me they have photos of damage being there before delivery. Um, what? Please provide proof.When inquiring about refund because it had been more than 10 days I was also told Id have to wait and delivery fees would not be refunded even though the wrong item was delivered and the sofa I purchased was not available.I am asking for accountability in getting damaged floors repaired, full refund for incorrect/defective sofa that was picked up on 10/5/2023, and some type of resolution for defective/damaged dining set.
Business Response
Date: 11/09/2023
Dear ****,
Thank you for contacting us and I am very sorry for any delay or inconvenience caused during the service process for your order. I do see that the delivery fee was refunded due to the inconvenience for the deliveries. I also see that we have allowed for the sectional to be returned for a refund, which you should have already seen refunded.
We are currently reviewing the report of damage to the home done during the delivery. As soon as that has been reviewed you will be contacted regarding that issue.
Thank you for your time and patience regarding this service. Please feel free to contact us again if you have any questions or if you need further assistance. You can call us at ************, email us at ************************************** or you can text us via the website at jeromes.com.

Sincerely,
******'s Furniture, Customer Care
Customer Answer
Date: 11/09/2023
Hello,

I appreciate the response, but can you please provide some detailed information?

You stated the delivery fee was refunded but I cannot verify that until I get an actual check. I was told I would be refunded in full because the sectional delivered was not the same one I had purchased, aside from the fact that it was defective, and a replacement was not available. The full refund amount including the cost of sectional, delivery fee, and the additional protection service I purchased is $3117.21. When I spoke with ****** - a manager from corporate, she told me I would not get delivery fees refunded because you had to pick up the sectional, and she confirmed the refund amount would only be $2900 and some change. I was upset that she expected me to pay to have the wrong & defective item delivered and then expected me to bring it back myself or pay for delivery fees.

You also state you are looking into the damaged property and will get back to me. Can you tell me how much longer I need to wait? I'm sorry but I'm having a little trouble trusting that statement since it has been over a month since I informed ******'s of damage and ****** said there was nothing ******'s could do. I can repeat what she said or you can read it in my statement provided to BBB when I filed this claim.

Please let me know if you have sent a refund for $3117.21 and when it was mailed. Also, please let me know when I can expect to be contacted about the property damage since it has already been reviewed.

Thank you.
Business Response
Date: 11/16/2023
Dear ******,
Thank you for your patience regarding the service and the refunds on that order. I have contacted management regarding this issue and your claim and they are currently working on this. I have not received an update or any additional information at this time, but I have requested that you be contacted as soon as possible by the management team regarding this issue. Please expect contact within the next 72 hours.
Regarding the refund, we are confirming that the refund has been processed so that we can make sure that you received that.
Thank you very much again for your patience and I am so sorry for the delays and the inconvenience caused by the issues that you have had with this order.
Please feel free to contact us again if you have any questions or if you need other assistance. You can reach us by phone at ************, via email at ************************************** or by text at the website at jeromes.com.

Sincerely,
******'s Furniture Customer Care
Customer Answer
Date: 11/17/2023
They responded to ******. I have no idea who that is.
This is beyond ridiculous. Six weeks have passed since furniture was picked up and I still have not received refund nor have any update to how damaged flooring is getting resolved.
Customer Answer
Date: 01/31/2024
No, I did not receive a complete refund and they have not responded as they said they would regarding the damaged floors. I continue to call and leave messages and am always told someone will get back to me but no one does.
Business Response
Date: 02/08/2024
Dear *************,
Thank you for contacting us and I am so sorry for the delays and for any inconvenience that you have incurred regarding that order. I understand your frustration and I do see that a cashier's check was sent at the beginning of October, have you not received that? If not, please contact us to confirm your address so that we can make sure that it was sent to the correct address.
Regarding the property damage I do see that you were to be contacted by management regarding the issue with the floor and that it was determined that the scratches were not done by a sofa due to the appearance of the scratches. We are not able to offer any service or action regarding the scratches, unfortunately.
Thank you for your time and patience regarding these issues and the other issues that you have had with the furniture. Please feel free to contact us if you have any questions or if you need to confirm the address for the check so that we can make sure that you receive that. You can contact us via phone at ************, via email at ************************************** or you can text us via our website at www.jeromes.com.

Sincerely,
******'s Furniture, Customer Care
Customer Answer
Date: 02/09/2024
Hello, I can't understand the months of delays in trying to resolve this incident. I did receive a company, not cashier's check for a partial refund. I have made numerous attempts to have this rectified, even outside of the BBB but continue to get ignored.
The driver that picked up the furniture took pictures as well as myself. He noted and showed me how the metal frame under couch was defective and was protruding which caused the deep grooves, not just surface scratches on the floor. These deep grooves/scratches perfectly lined up with the metal pieces under each piece of furniture. It didn't help that the original delivery driver carried each heavy piece over his head and shoulder and roughly handled them and scratched the floor as he pushed them around.
If you do not want to take responsibility than I will just *** for damages and let the judge determine the cause with the ample evidence I have. I also have the names and numbers of both drivers. It is a shame this is what it has to come down to.
Business Response
Date: 02/19/2024
Dear *************,
Thank you for your reply and I am very sorry for the issues with the order. I just want to make sure that you did receive the refund for the order and I am glad to hear that it seems that you have received that.
Regarding the damage to the floor, I am sorry for the inconvenience but I am not able to override the determination made by our delivery management team regarding that. I have sent a request to see if this can be reassessed, but I cannot guarantee that they will be able to do so.
Thank you for your time and patience. Please contact us again if you have any questions or if you need further assistance.

Sincerely,
******'s Furniture, Customer Care
Customer Answer
Date: 02/23/2024
The refund was partial, the dining table was delivered with damaged items several times, the damaged floor was caused by defective sectional and driver who picked up furniture confirmed, documented, and took pictures/video as well.
the sectional was very heavy and it didnt help that initiall tech that delivered did it all on his own and shoved the furniture pieces all around when assembling.
Its not right for your company to reject responsibility and accountability.
I am disabled and paid for white glove delivery because I could not assemble on my own. This was anything but white glove service.
Initial Complaint
Date:09/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Bedroom Set for the total amount of $3,683.42 in Sep 21, 2023. Their special during that day was "WE'LL PAY YOUR SALES TAX", and I did not paid attention to the receipt/invoice. Upon arriving home and reviewing the receipt, I noticed that JEROMES charged me $295 sales tax. called their office and discussed this issue but was told that they can't do it because it is required by the state for me to pay sales tax. I insisted that their advertisement stated We'll pay your sales tax" and both their employee and the store manager said there's nothing they can do. In my opinion this is a Bad Business Practice, they should disclosed that they will pay some of the taxes, ALL taxes buyers will be taxed.
Business Response
Date: 09/30/2023
Dear ******,
Thank you for contacting ******'s Furniture and I am so sorry for any inconvenience that you have incurred due to this issue. We are looking into this for you and we will contact you as soon as we have an update from our sales management team regarding the question with your invoice. Please expect contact within 48 hours.
Thank you for your time and patience. Please feel free to contact us again if you have any questions or if you need further assistance. You can reach us by phone at ************, email at ************************************** or you can text us via the website at jeromes.com.

Sincerely,
******'s Furniture, Customer Care
Initial Complaint
Date:09/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a twin adjustable bed for my Mother in Law on 8/20/2023 from Jerome's Sleep Shop in ****** ** . I made it very clear she lived in an Assisted Living Facility, and safety rails were required. The purchase price of the bed, with tax, was $****. 08. I purchased the safety rails from a Medical Supply company. The first set we purchased did not work. I followed up, and purchased another set. When they arrived to install them them today, they advised Adjustable beds do not support bed rails. I then called Jerome's Sleep Shop in ******. I explained the situation, advising ***** *******, the sales person was aware of the need for Safety Rails. I advised I would need to return the bed, which has never been slept in. The person I spoke with, not Karen, quoted store policy, and said "once you sign for it, it is yours". I am requesting a return of the bed, and a full refund.
Business Response
Date: 09/18/2023
Dear ******,
Thank you for contacting us and I am so sorry for any inconvenience caused by the issue that you have been having with that adjustable base. I would like to help you and I can contact management to have them take a look at the order, but I will need photos of the adjustable base to go with the request for review. Can you please send photos to ********************** so that we can send that onto the bedding management team for review?
Thank you for your time and patience regarding this issue. Please contact us again if you have any questions or to send in photos. You can call at ************, email us at *********************** or you can text us at jeromes.com.

Sincerely,
Jerome's Furniture, Customer Care
Business Response
Date: 09/20/2023
Dear ******,
Thank you for the photos. We did send a response via email for just a little bit of clarification. Once we receive that then we will send that on for management review so that we can help you with this issue. Thank you for your time and patience regarding the service process.

Sincerely,
Jerome's Furniture, Customer Care
Customer Answer
Date: 09/28/2023
I have provided the requested pictures, and was offered a partial refund, which I rejected. I initially bought the bed for my Mother in Law, who lives in an Assisted Living Facility. Safety rails are required, which I made clear when I purchased the bed. I was assured this would not be a problem. The Medical Supply company has advised the bed I bought will not accommodate safety rails. Jeromes is now "ghosting" me and will not respond to my request. My MIL is 86 years old, and on a fixed income. Funds are needed to replace the bed.
Initial Complaint
Date:09/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 3rd, 2023 I went to ******'s website due to their sale that was going on. I purchased a mirror and ****** sofa for the total of $1062.74. Seeing as I clicked on thr tab on the website that said in stock and ready to ship next day, I assumed that was the case. The next day, I receive an email saying the sofa will not ship until mid August. I found an issue with this as I had moved everything in my living room on the premise of receiving my items at least the week of purchase seeing as I had to wait 2 weeks posed a problem so I sent a message via ******'s customer service messenger and waited with no response from team member. 2 weeks then passed, I received a message on August 20th saying it is again delayed then was offered a next day delivery sofa which was just a ****** love seat exact version of the sofa I ordered for $1099! This was unacceptable so I asked to cancel my order, they never messaged me back. So another week goes by and I get an order update August 26th stating the order got pushed to mid September, and I again I stated cancel my order with no response. I then call customer service to cancel my order they oblige and said they sent the request to not worry. I call back the next day and they confirmed the team received the message. Fast forward today September 9th I still see the ************************* on my credit card, I call them a 3rd time and customer service says there are no notes stating to cancel order. I ask to speak with a manager they deny me that right. I am again messaging ******'s via customer service text and they are just trying to sell me another sofa.
Business Response
Date: 09/15/2023
Dear *****,
Thank you for your time and patience regarding this order and I am so sorry for the delay and the inconvenience caused by the issue with our service processes. I am sorry that the order was not canceled in a timely manner per your request, but that order has now been canceled, so you will not be receiving a bill regarding this order from the finance company.
Thank you so much again for your patience. We strive to provide all of our customers with an excellent overall experience and we are unhappy to know that you have not received said experience. We can only hope that you can come and visit us again so that we can provide you with an improved overall experience and a more reliable stock system.
Thank you for your time and please feel free to contact us if you have any questions or if you need further assistance. You can call us at ************, email us at ************************************** or you can text us via the website at jeromes.com.

Sincerely,
******'s Furniture, Customer Care

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Jerome's Furniture Warehouse is NOT a BBB Accredited Business.