Reviews

Review Details

• Review fromKathryn M

  Date: 02/13/2025

  1 star
  I am extremely disappointed with my experience. I placed an order four days ago for same-day delivery to surprise my sister-in-law at the hospital to welcome her new baby. Not only was the order not delivered that day, but I was falsely informed that it had been. After following up multiple times, the merchant admitted the order was never sent and rescheduled it for two days laterby which time my sister-in-law had already been discharged.Despite assurances that the order would be rerouted to her home, it still never arrived. I have had to repeatedly track down customer service, leaving voicemails and sending messages through the help portal, only to receive delayed responses and empty promises. I paid for same-day delivery specifically for a meaningful and time-sensitive occasion, and this experience has completely ruined the sentiment. Instead of celebrating my nieces birth with a surprise delivery, I have spent four days chasing down a failed ******** of this morning, my sister-in-law still hasn't received the $100 flowers I ordered. I emailed the company requesting a refund, which they finally agreed to process - TBD on if my money will actually be refunded. While I appreciate that resolution, it does not make up for the poor service, lack of communication, and the fact that I had to continuously follow up to get any response.I strongly urge this company to improve its delivery reliability, communication, and customer service follow-up. If an order cannot be fulfilled as promised, customers should be notified immediately, not left to figure it out on their own after receiving false confirmations. I will not be ordering again.

• Review fromLeticia E

  Date: 12/29/2023

  1 star
  I placed an order in the morning for delivery to a new mom congratulating her on her new baby. They were delivered to her past midnight, and only after searching high & low for delivery. Not even sure where they were dropped off.The bouquet was disappointing at best. DO NOT WASTE YOUR MONEY ON THIS COMPANY.I paid $80 for about $5 worth of flowers and maybe a $2 vase. I also asked they include a balloon which was an extra $8, it was not even fully inflated, I guess you have to pay more for extra helium. You are better off finding a local florist that delivers to the hospital. HORRIBLE, HORRIBLE QUALITY.

• Review fromAmanda E

  Date: 12/22/2023

  1 star
  I ordered a flower arrangement same day delivery for my mother in law in hospital. It was not delivered that day. I called and they said they would send it next day. They arrived at 11pm that night and was not at all what I ordered. I paid $70 plus delivery which was about $15 so $85 dollars for a bouquet I could have picked up at ******* for $10. Trying to get my money back. Do not order from this company. In my opinion they are just thieves.

• Review fromVanessa C

  Date: 05/11/2023

  1 star
  I placed an order on 5/11/23 for my sister at the hospital. I called the phone number listed on the website to follow up and the phone was never answered. I need my money back this is fraud.