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Business Profile

Health Club

Chuze Fitness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Chuze Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chuze Fitness has 62 locations, listed below.

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    Customer Complaints Summary

    • 86 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Chuze Fitness today letting them know I canceled my account back in July because I moved to ******* in August which I do not have any Chuze gyms near. I explained the employer I spoke to said I should be good sense I do not live near a Chuze facility. I also let them know I can provide supporting documents showing I'm living in ******* and have been since August. The woman on the phone instantly advised me that she couldn't help and that I can cancel now but will not be able to get my money for a service I had no way of using because I living more then 300 miles if not more from a location.

      Business Response

      Date: 10/06/2022

      Hello *****, 

      Thank you for following up with us. We apologize for the frustration this matter has caused. Membership dues are not based on the usage of the facility but instead based on the active status of the account. After reviewing your account, we are unable to locate a prior request to have your account canceled. To cancel an account, it can either be completed online, by sending an email, or by stopping by a Chuze Fitness location and signing a cancellation form. We cannot locate any form of documentation that a cancellation was completed. 

      If you are able to provide us with documentation of a prior request to cancel, we will be more than happy to investigate this matter further. In the meantime, we have canceled your membership and no further fees will be deducted. 

      Please let us know if you have any further questions and we wish you all the best. 

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my gym membership here A LONG TIME AGO and I just noticed that theyre still charging my account. I WANT ALL REFUNDS GOING BACK TO WHEN I S P E C I F I C A L L Y EMAILED TO CLOSE OUT MY F***** ACCOUNT ! This has to have been going on for MONTHS I dont even remember when I had emailed but they were giving me a hard time about canceling the f***** membership and here I am finding out THEY NEVER F***** DID

      Business Response

      Date: 08/17/2022

      Hello *******, 

      Thank you for taking the time to contact us. We apologize for any confusion or inconvenience that has occurred. Upon reviewing your account, it appears that you contacted our Franchise location, La Mesa, and the team is currently in contact with you regarding this matter. 

      Please feel free to reach out to the team directly at *************************************************** with any further questions or concerns. 

      Kind regards,
      Chuze Fitness 

      Customer Answer

      Date: 08/17/2022

      **** has not refunded me the extra months I have been charged. He keeps telling me to provide him with paperwork I was never given and they should have record of the paperwork and emails between myself and the employee/manager I spoke to over the phone and via email when canceling the membership. I no longer have the email as the matter was supposed to have been resolved a LONG time ago and was never provided the documentation he keeps asking for. Im not going to sit here and argue with anyone, none of you are worth the time or energy. Your employee ****** up by not doing their job when I cancelled this membership at the end of last year. I want my money refunded. Period. 

    • Initial Complaint

      Date:08/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My girlfriend didn't have an account to enroll so we added her to mine, so we can workout together. She finally got one and tried to change to her account over the phone, but they wouldn't allow over phone. They continue to charge my account and wont let her change to her account she no longer lives in ********** and they dont have Chuze in the state shes in theyre charging me fees every months not allowing her to switch over to cancel. please help me. the store managers wont assist me ***** monthly since 3/22 and ***** on 8/22

      Business Response

      Date: 08/17/2022

      Hello, 

      Thank you for taking the time to contact us. We apologize for any confusion or inconvenience that has occurred. While each membership is individually owned and only the membership holder is able to cancel the membership, we are able to further assist you online or via email. Please contact us at *************************** and our team will be more than happy to further investigate this matter for you. Please keep in mind, we do require a minimum 10 day prior notice from any billing date in order to ensure you will not be charged for the upcoming dues. 

      We look forward to hearing from you. 

      Kind regards,
      Chuze Fitness 

      Customer Answer

      Date: 08/17/2022

       I have contacted the ************ chuze and so has the member it is on record still didn't help I am still being charged on my account. I have gone in person and member over the phone. She no longer needs her membership I'm debating on mine now

      Business Response

      Date: 08/18/2022

      Hello, 

      Thank you for following up with us. We apologize for any confusion or inconvenience this has caused you. We invite you to email us at *************************** and our team will be more than happy to further investigate this matter for you. 

      We hope to hear from you soon and resolving this matter as quickly as possible. Thank you and have a wonderful day! 

      Kind regards,
      Chuze Fitness 

    Chuze Fitness is NOT a BBB Accredited Business.

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