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Average of 25 Customer Reviews
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Review fromKimberly S
Date: 07/01/2025
1 starHorrible! We had an active leak in our garage hot water plumbing. We called *** and was advised they would come out to fix it between 9:00 & 11:00 pm (emergency service). The employee arrived around 10:00 at night. Instead of fixing the issue, he began to assess what he thought was pertinent issues; old water heater, water purifier, water pressure valve, etc. ************ had zero intention of repairing the pipe we called them to fix. They gave us a quote for over $18k worth of items that were not broken, or requesting opinions about and frankly nothing wrong ******* husband was told someone would be in touch in the morning. Nothing!!!Finally my husband phoned a reputable company and they arrived within a few hours and fixed the problem for $400.00!We had unnecessary water intrusion for over 15 hours! They lead us to believe they were sending someone to repair our issue.Review fromSean M
Date: 06/13/2025
1 starSean M
Date: 06/13/2025
I should not even give them a one star, but thats all I could do. I had the two nicest guys come out and put a new evaporator in for my AC unit last year I keep seeing these two idiots on TV and it makes me cringe. What was nice? Is that the two gentleman that put my evaporator in showed it to me before they did it and it was a used beat up broken evaporator that was going underneath the house and they thought this homeowner would not notice it. But the two gentlemen did not put it in. They went out and got me a brand new one in the box and installed it and it works perfect. When I called this clown, who apparently says hes a supervisor for *** totally brush it off and put it on me. Do not use ***. They are the worst, but praise these two gentlemen that I hope do not work for them anymore.
ASI The White Glove Guys
Date: 06/16/2025
Hello ****, Thank you for your review of what took place in July of last year. I am the one you spoke with last year. As we explained on the phone back in July, and after careful review of your case, we determined this to be a mistake of the wrong material being picked up, an honest mistake. ****, the installer who worked on your system that day (who does still work for us) acted as we expect all *** employees to act, with honesty, ************************** He identified the issue, explained what needed to be done and got it done. When you an i spoke, i assured you that new equipment was picked up from our supplier and installed in your home. I explained how our parts pick up procedure works and you repeatedly insisted we terminate the person(s) involved from our warehouse. I offered an extended warranty and complimentary maintenance on the system for an extended time, you declined and insisted on canceling your membership. No where in the call did i put any of this back on you in any way. As i explained in our conversation and here, we admitted to a mistake, both at your home and over the phone and did everything to make it right. I am GLAD that **** handled this with White Glove Service. I am Glad that you have a good working system.Review fromMichael D
Date: 05/20/2025
1 starMichael D
Date: 05/20/2025
5/20/25 To any One who has a Plumbing issue This is a outfit that has no true Plumber Who can read use a SCOPE To find problems 3 men failed to understand what they saw Informed all three what had been marked as the ************ the home ,so my land lord is a slum lord Bottom line ASI well established Not only made a HUGE MESS TWICE by hydro jet a broken set of PIPES BROKE what was PAPER THIN CAST IRON IN TO LARGE CHUCKS 3 MEN FAILED TO BE ABLE TO READ THERE SCOPES AND THEN CHARGE ME 300 FOR THE MESS THE GOOD THEY REFUNDED THE MONEY THE BAD NO OVERSIGHT BY MANAGEMENT When they knew the pipes were destroyed They could not RECOMMEND A COMPANY TO DO REPAIRS ************ is a fast buck out fit Designed to not DO AS ADVERTISED My name is ******* *** do not use this SO CALLED PLUMBER COMPANY The best help they have is the women who return your money Obviously THEY DO IT A LOTASI The White Glove Guys
Date: 05/21/2025
Hello *******,In review of you account, the hydro jetting service was recommended because the sludge build up was so bad our camera couldn't see past the build up. After 90 minutes of jetting we were still only able to run the camera 15 feet. The condition of your pipes wasn't an issue of being thin, it was an issue of excessive build up. If we were unable to restore flow, we should not have charged for service but it appears we were able to restore some flow and suggested a repair solution. We are sorry to hear about the mess created when water came out of your utility sink. And we are sorry you feel this was not service as advertised. We are glad that ****** made this right by you by returning your money for the services we rendered.Review fromLinda D
Date: 12/01/2024
1 starLinda D
Date: 12/01/2024
The technician, ****** *. had excellent *************************** he was polite & informative. However, this review is of *** as a ************* policies: I contacted them to address a clogged kitchen sink drain in a mobile home. During the scheduling call, I explained that I had already inspected the P-trap and confirmed it was clear. I also noted that all other plumbing in the home was functioning properlyonly the kitchen sink was not draining. The representative I spoke with informed me of a current promotion offering to clear a line up to 75 feet for $57. The technician arrived, & confirmed my initial assessment that the clog was isolated to the kitchen sink drain. After inspecting the studor valve and other connections, he stated that clearing the line would cost $277nearly five times more than the price I was quoted over the phone. He explained that the $57 price only applied to clearing the line from an outside cleanout. This is a mobile home, the clean out for the kitchen sink is under the sink. This discrepancy was not communicated during the scheduling process, despite my clear explanation of the situation. It seems there was either a lack of understanding about mobile homes by the scheduling representative or a failure to provide accurate & transparent information. As a result, I declined the service. I imagine that others in a similar situation might feel pressured to proceed with the service and pay the higher amount, and I believe this practice could be interpreted as misleading. I scheduled this appointment in good faith based on the information provided to me, but I feel that good faith was not reciprocated. I strongly encourage *** to review its communication protocols and ensure that representatives are properly trained to provide accurate pricing and expectations, especially in unique situations like mobile homes. Transparent and honest communication is vital to maintaining customer trust and satisfaction. I will never use them again.ASI The White Glove Guys
Date: 12/03/2024
Hello *****, I am sorry to hear of this confusion. We take these reviews and our training very seriously. We would like to speak with you directly about this. I will attempt to locate your account based on the information provided. Our customer care representatives are to specifically mention that $57 special covers the first 75 feet from an accessible clean out and that any additional charges will be discussed by the technicians at the time of service. We look forward to the opportunity to make this right. If we are not able to find your account, please contact us directly at ************Review fromLynne H
Date: 07/21/2024
1 starLynne H
Date: 07/21/2024
BEWARE of ASIs air duct work. I have been a loyal customer to ASI for 7 years, so when my grandmothers home needed new ductwork I did not hesitate. The job was $11,000 (a big commitment for us) but I trusted ASI. After the job was finished, I paid in full. Done - so I thought.A few days later, by chance, we had a whole house inspection done and the inspector found that the brand new ductwork was not done correctly! The work was not finished, things that we were charged for were not done. Under the house the ducts were left sitting in the dirt, when they shouldve been attached to the sub floor. Trash from the job was also left under the house and the attic. They didnt even take their trash! If this outside agency hadnt inspected the house, we would have never known! How many other jobs in ********* has this happened to? Even worse is the lack of interest from ASI.Yes - after I called a few times, they sent a technician to tell me the job was botched, he openly admitted it. But I had to call multiple times after that to get ASI out to correct the mistake. I lost 3 days of work to be at my grandmothers house for this.At first they told me I would have to wait weeks since their crew was scheduled on other jobs, after multiple calls on my part, they finally fixed it. At least I think its fixed. I will only truly know if I pay an agency to inspect it. ASI has not sent an inspector, or offered to send one.I am giving 1 star for another reason. I have called customer service 4 times in the last two weeks asking to have a manager call me. I want ASI to acknowledge the mistake. Each time customer service (they have been helpful) was surprised no one from management has called, since they see my multiple requests in the system.So - the job was done seriously wrong, and no one from the company has reached out to me to discuss this. This mistake could be in your attic as well, and I dont think ASI cares at all. If they cared, wouldnt they call me back?ASI The White Glove Guys
Date: 07/30/2024
Hello *****, Thank you for taking the time to submit this review. I know you and i spoke about this the day after you posted this review. I apologize that it had taken so long for a response. I did offer to have a follow up inspection done by an independent contractor. I see the inspection was requested on 7/23 a company called WeGreen should have by now reached out to you to schedule that inspection. I provided you with my direct contact information, if you have any further concerns or have not heard from WeGreen, please let me know directly. Thank you.Review fromArlene B
Date: 07/17/2024
5 starsArlene B
Date: 07/17/2024
***** came over to inspect my sisters ac and was very, very knowledgeable about what he was doing! He explained everything he was going to do to where I understood it and kept me posted throughout his time here! He would check and recheck all that he was doing! I am very impressed by this employee so much! ***** also called another employee, ***** about getting me insulation and its something I will do very soon! I want ASI to know what an outstanding employee they have in *****!ASI The White Glove Guys
Date: 07/30/2024
Thank you so much for the great feedback on *****. We are pleased that you had a great experience. Thank you for taking the time to submit a review.Review fromSean M
Date: 07/14/2024
1 starSean M
Date: 07/14/2024
So as I was taking a couple of days of thinking about this. I came to a conclusion that this was all about corporate greed. This all started when I had a technician from ASI come out and told me that the evaporator was leaking and that it needed to be replaced. And mind you this system was only 10 years old.When this nice ASI gentlemen and his helper asked me where is this unit at, and I told them its under the house, the first thing they said was, what a nice and professional installation this is. And I will have photos to show shortly. But to let you know that this unit is in a place where you can walk up to and easily access it So I gave them the reigns to proceed. I went into the house and not long after the two gentlemen knocked on my back door and said, can I come look at what they were going to install.When I went down to see what they were talking about, This comes back to corporate greed, It was a used, bent up, scratched up, fins on the evaporator were all bent, and I was thinking that this is going into a house, that the unit is under the house, that the homeowner would never see and they would make the $4,56400. They ran into the wrong customer, who prides himself on professionalism and thank god for these two honest installers, who had the courage and dignify to come to my back door and tell me that they could not go home and sleep at night knowing that they would have put something that's substandard to the installation that was already there. You could tell that they were embarrassed, and I don't put the blame on these two wonderful gentlemen, but the blame on management, the warehouse worker who gave the equipment to the installers. but mainly ASI It took me 2 days after my first call when I saw this c*** to be installed to finally here from this so-called clown supervisor, who offered no apology. and only wanted to put the blame on someone else. The blame is on him and the so called supervision that he has and ASIASI The White Glove Guys
Date: 07/30/2024
Hello ****,When we spoke the next day (1day) after the installation, I did apologize. I apologized for not speaking to you on the day of the incident and I apologized for the mistake of sub par equipment being stocked on the truck. You insisted that this was deliberate and, in our conversation, would not accept that something like this could be a mistake. You even told me the warehouse person should be FIRED! It is NOT ASI's practice to install sub par, or used parts which is why **** showed it to you so you would know why he was leaving when he went to get a new coil. You did not mention in your review that ****, the installer at your home, went direct to the supplier and picked up a replacement coil.I am not a clown, I am a person who will NOT make my problems yours but who takes the time to make the problems of our customers, my problem.We all make mistakes and we are fortunate to be forgiven of so much more.Have a good day.Review fromChristine R
Date: 05/04/2024
1 starChristine R
Date: 05/04/2024
I will never let another ASI person in my home again. On a routine maintenance call they sent a salesman posing as a technician, I should have slammed my door shut when two people showed up rather than one. We were told our system was unsafe and an immediate risk to our safety and it had to be replaced. No other technition from that company has ever said that and they have been servicing our unit for two years. When i mentioned that, he said "Im just a detailed guy and i care aboiy your safety". Or he was lying to get a sale. It was a hard sales push using fear and the fact that it was 6pm at night on what was supposed to be a routine maintenance visit for a grand total of $40,000. I have since had multiple professional tell me our system has another 5 years on it and does not need to be replaced urgently. They had my 75 year old mother scared our house was unsafe and almost got $40,000 out of her for a $28,000 job. This company will never set foot on my property again.ASI The White Glove Guys
Date: 05/06/2024
Hello *********, Thank you for expressing your concerns. We are also displeased to hear of your experience with our technicians. We take these reviews very seriously; we believe that you should be comfortable in your home at all times, especially while we are there. We will do a thorough investigation into this and will discuss the actions of our technicians with them. It is our sincere hope that we can restore your faith in us and not hold the actions of an individual against the practices of our business a whole. ASI stands on the pillars of TRUST, HONESTY, and INTEGRETY. We could not remain in business if we acted outside of that. I would like to offer a complementary second opinion, and credit of the maintenance that was done. Your mother has been a loyal ASI customer since at least 2010. With that service history, I hope there is enough evidence to know, this is NOT how ASI does business. Please contact us directly to discuss this further. Thank youReview fromRuth C
Date: 01/23/2024
5 starsRuth C
Date: 01/23/2024
Excellent company. Technicians are very professional and are very knowledgeable with their job. They are punctual and courteous. Thank you ******* & ******* for taking care of our hearing problem. I highly recommend ASI *****************************condition company (The White Glove Guy) ************ASI The White Glove Guys
Date: 01/24/2024
Hello ****,Thank you so much for the kind words. We are pleased to hear that ******* and ******* took care of your issues. Thank you for trusting us in your home. We look forward to working with you again.Review fromLynne H
Date: 12/28/2023
1 starLynne H
Date: 12/28/2023
For a few years I had signed up for their yearly service where twice a year they would come out and check my furnace and air ducks..was impressed by them, then in October I noticed my thermostat wasnt working, they came out and stated it was broken( they didnt bring a new one to replace) instead the service man went outside to check on the furnace, was there for about 25 minutes, came in and stated that even with a new thermostat the furnace would not work, it was broken, needed a new COILhe then showed me two appraisals, one for over $2400.00 just to replace the ***** which I was told would be very hard to find and if found would only last one seasonand the other appraisal was for a new furnace close to $9000.00 my daughter called someone else out to look at my furnace (She is a district manager for seven properties and this young man *****, is her go to for furnace problems, turned out ***** put in a new thermostat, the furnace started working great and i did not have a COIL in my furnace, they liedDO NOT GO WITH THE WHITE GLOVE GUYSi also cancelled my yearly insurance with **************************ASI The White Glove Guys
Date: 01/02/2024
Thank you for taking the time to write this review. We take this information very seriously and I want to ASSURE you and every reader, THIS IS NOT HOW WE DO BUSINESS. I would like the opportunity to review the visit and the technician's performance with you. I see when you contacted the office to cancel the membership and service you did not mention this to our rep. I would like to assure you that had you mentioned this, the incident would have been put under review immediately. Please keep in mind, that the actions of one individual are not a reflection of a company as a whole. We at ASI are constantly evaluating and training our technicians, and part of that training is HONESTY. Dishonest technicians are delt with accordingly. I do hope to discuss this issue with you directly please contact me at *********************
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