Reviews
This profile includes reviews for Scripps Health's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 31 Customer Reviews
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Review fromCARMEN B
Date: 06/03/2025
5 starsCARMEN B
Date: 06/03/2025
I recently had the pleasure of being treated by Dr. **** for a robotic-assisted myomectomy, and I can't recommend her highly enough. From the very beginning, she took the time to thoroughly explain the procedure, addressing all my concerns and making sure I felt comfortable every step of the way. Her expertise and confidence were apparent, which greatly eased my anxiety. The surgery went smoothly, and I experienced very minimal pain during recovery, thanks to his skilled approach. Dr. **** was attentive and responsive during my follow-up appointments, making sure I was healing well and addressing any questions I had.The robotic assistance offered precision and less invasive options, which significantly minimized my recovery time. I felt well-supported throughout the entire process. If you are considering this procedure, I wholeheartedly recommend Dr. **** for her professionalism, compassion, and remarkable surgical skills. Also, a big shout-out to her team from pre- op RN's, anesthesiologists, to post op RN's. Thanks
Scripps Health
Date: 06/04/2025
Hello Ms. **************** strive to provide top-quality, patient focused care here at Scripps and are glad to hear you had such a positive experience from beginning to end with Dr **** and her team. It is also good to hear that you have had minimal pain, and you are your recovery is coming along smoothly.
I will share your kind words with Dr **** and her team as a reminder of how appreciated they all are for the care and compassion they provide to patients like you every day.
Thank you,
***** ***** LVN
SMF ********************************** Coordinator
Review fromShon S
Date: 05/03/2025
1 starShon S
Date: 05/03/2025
Disappointing Billing Experience with Scripps Clinic We switched to Scripps Clinic in 2024 to reduce medical costsan unfortunate decision. Initially, they billed our insurer directly, as expected. But months later, we received a delinquency notice and were told billing was now our responsibilitycontrary to what was communicated at signup.After navigating this surprise change and finally getting the required claim form (after a 1014 business day wait), we resolved the issue. However, during a subsequent visit, our repeated requests17 calls and messagesfor another claim form went unanswered. Meanwhile, billing notices kept arriving promptly.What shouldve been simple, has become a 7-month (and counting) ordeal due entirely to Scripps lack of transparency and disregard for customer service. Weve since returned to our former provider, where professionalism is still the standard.Scripps Health
Date: 05/06/2025
Hello **************** reading of the concerns, you have with our billing office and the experience you stated with communications, I wanted to review your record to see if we could assist with these concerns. Unfortunately, other finding your name as a registered patient I could not find any record of you ever being seen by any of our providers or treated at any of our facilities. If this BBB review is related to an acquaintance of yours and they would like us to see if there is anything further that we can do to help address their concerns, please let us know and we would be happy to try and assist in finding a resolution. Thank you,***** ***** LVN SMF Patient Relations CoordinatorShon S
Date: 06/10/2025
Scripps Response The BBB review is attributed to my wife: *. ****, Guarantor #xxx0788. We have requested Claims forms 18 times for her 9/17/24 and 10/5/24 Scripps services with NO RESPONSE other than the token drone reply of "we apologize for your inconvenience ...". As you well understand, claims forms are necessary for a health insurance carrier to determine their due cost-of-share payment. To date, Scripps has consistently demonstrated unresponsive apathy at best or incompetence at worse. Any intervention is appreciated.Review fromDavid S
Date: 04/01/2025
1 starDavid S
Date: 04/01/2025
My son a 21 year old healthy adult with no health issues, had an Annual Physical with a doctor he had never met or visited with as a patient. This doctor chose to run tests which did not apply to my sons health condition or would be considered a standard health panel. Of course some of these non standard blood tests were not covered as preventative care, these test should never have been run without consulting with the patient and confirming he would like these tests. He was not in a life or death situation and therefore did not require running these additional test without his consultation. Aka it looks like Scripps is taking advantage of another patient by running high margin blood tests that have no benefit to the overall health of the patient!Scripps Health
Date: 04/07/2025
Hello ****************** you for bringing your concerns to our attention. The phone number for our billing office is **************. If you would forward this phone number to your adult son so he can contact the billing office and request a review of the charges in question so this matter can be addressed appropriately.Thank you,***** ***** SMF Patient Relations/Risk Management CoordinatorReview fromAndre L
Date: 09/27/2024
1 starAndre L
Date: 09/27/2024
Avoid them at all costs. They're scammers who will fabricate bills on your name and charge you for them. And if don't pay their fabricated bills, they will send them to collections. These scammers will cause you to develop stress (or more stress) and give you other problems.Scripps Health
Date: 09/30/2024
Hello Mr. **** *****, I am sorry to hear of the difficulty you have been having with charges for appointments that you have attended with one of our doctors here at Scripps. I have forwarded your complaint to our ************** Manager and requested that she review your billing history for accuracy and then contact you to discuss with in the next 24 hrs. Thank you,***** D Patient Relations/Risk Management Coordinator.Review fromJerome S
Date: 09/10/2024
1 starJerome S
Date: 09/10/2024
Scripps has become a bureaucracy that does not care about health care. I am a retired Neurologist and Internist. When I first came to Scripps 9 years ago, I interviewed doctors and found a very component Internist ****** ******. He was the only one who knew how to correctly do a ********. At the beginning of this year, Scripps no longer took my **************** I was not notified until I tried to make an apportionment with the dermatologist, in March 2024, for a possible melanoma. It took 4 hours to discover that Scripps no longer took my insurance. I had the melanoma treated by a friend in *******I changed my insurance company to one accepted by Scripps. I called after working thur a chain of voice mails and 2 disconnects to someone who said "Let me get you on the web site and walk you through taking a picture of the card and uploading it" -... all this for 2 pieces of information.****** ****** left Scripps and I received no notice until I tried to renew my blood pressure medicine. They could not tell me where he went. I called 5 times to get the prescription renewed - I was give many promises that the refills would be processed -a total of over 5 hours on the phone and 14 requests from CVS. Finally, I was told that I had to make an appointment with a new doctor - to renew a blood pressure medicine I have been taking for 10 years and I monitor by blood pressure. But I am booked for 6 weeks on a trip.When ****** has been on vacation, I have seen other doctors - all but one did not do a correct exam for my neuropathy and several other issues with the physical examination. One had me fill out a 3 page questionnaire and did not look at it.This is a joke,. Run fro Scripps.Scripps Health
Date: 09/11/2024
Hello ****************, I am sorry to hear of the difficulties you have been having with obtaining your medications among other issues. I have sent your concerns to the leadership team that oversees the *********************** Internal Medicine department and asked them to reach out to you as soon as possible to go over your concerns and help get these issues resolved. Thank you ***************************************** Management Coordinator.Review fromJessica W
Date: 08/23/2024
1 starJessica W
Date: 08/23/2024
I have been trying to get a billing error resolved for the last 4 months. Every time I call they comment that a $1,700 adjustment was approved and say it should be applied by the following Monday. I then call back on the next Tuesday because the adjustment hasn't been applied and they tell me they will escalate. I follow up every Friday and the same thing happens again. I've spent at least 10 hours on the phone for this issue. I've been a Scripps customer for over 9 years and I'm now looking for new doctors for my entire family because of this issue. The **************** representatives are always friendly but nothing gets resolved.Scripps Health
Date: 08/26/2024
Hello ******************. I am sorry to hear about the frustration you have been experiencing with the billing and I have reached out to our billing manager. She let me know that she has reached to out to you, unfortunately you were unavailable but that she was able to leave her contact information along with an apology for the delay on your voice message. Thank you for reaching out to us here Scripps and I hope we were able to get this issue resolved.Respectfully, ***** D Scripps Health ********************** management CoordinatorReview fromDavid K
Date: 07/22/2024
1 starDavid K
Date: 07/22/2024
In 2022, I was admitted to a Scripps ER, treated, and released. During my visit, I was thoroughly taken care of. I was asked if I wanted a series of tests, and I stated that I would pass if they were very expensive or not customary. I was reassured that I had excellent insurance and agreed to the physicians' recommendations.However, the total charges amounted to a staggering $36,140.10 for a one-day stay. My insurance paid $22,549.46, and there were some adjustments, leaving me with an unpaid balance of $6,795.32. I contacted the billing department and applied for financial assistance in August 2022, providing my W2s, tax returns, and other necessary documents. I then did not hear from Scripps for 20 months.Recently, I received notice that my financial assistance request, submitted on 8/25/2022, was denied on 9/23/2022. I never received any notice or information about this decision. Imagine my surprise to receive a threatening letter and final notice of my past due amount 20 months later. When I called Billing to ask why I had not been informed about my denial, they had no answer.I am aware of several lawsuits and documented instances of Scripps overbilling. When I spoke with Blue Shield (I had the second-highest PPO Gold Plan), I was informed that they pay for what is customary and set by the local medical review board. Scripps was asking for unreasonable reimbursement and delivered care that *** not have been customary or appropriate.The LA Times, which has documented how Scripps has illegally marked up patient encounters in the past (***************************************************************************************************).It is astonishing that an organization can take two years to bill someone, receive over $20,000 in payments, and then treat a client so poorly with no follow-up or client service for 20 months. I am now being threatened and railroaded after 20 months of silence. Good care but billing predatory behavior. Avoid at all costs.Scripps Health
Date: 07/23/2024
******************, I have read your concerns with our billing department and your insurance deductible. I will forward these concerns on to our financial aid team and billing manager and ask them to contact you asap to discuss. Thank you.**************** **********************************Review fromCait K
Date: 06/10/2024
1 starCait K
Date: 06/10/2024
AWFUL! I have made three visits in 2024 and have paid my co-payment each time. Scripps requires the co-payment prior to any service, so I have paid my correct co payment each time. After each visit, I am erroneously billed HIGHER priced co payment and my co-payment that was made at the time of the visit was not applied to the "balance" I have contacted Scripps Billing 6 times to resolve this and also have had HealthNet contact them as well to correct the issue. I've provided an explanation of benefits was told that the billing would be resolved. I was given a reference number and told the bill would change but it never did and they are request an additional updated explanation of benefits, again. I've spent countless hours trying to resolve this and Scripps continues to send me through the same hoops I've already jumped through. I've paid three $30.00 co payments for three separate visits, yet Scripps is charging me three $40.00 co payments and my three $30.00 co payments have been stolen and not applied. I have receipts showing the co payments were made yet Scripps billing isn't showing the co payments and refuses to bill me properly. I am being stolen from and this needs to be resolved.Scripps Health
Date: 06/11/2024
Hello **************, I am sorry to hear of the difficulties you are having with billing and thank you for bringing this to our attention. It appears that our billing office has been in touch with your insurance provider and are waiting for some paperwork to hopefully get this resolved. I will be requesting that the billing leadership contact you and discuss where this is at in the resolution process. Thank you ************ Scripps Patient ************************************Review fromTerry N
Date: 04/10/2024
1 starTerry N
Date: 04/10/2024
Let me start by saying I have never been to an **. I went to the ** after coming home from a trip. It was after 8PM and this was my only option. Upon checking in, I specifically told the associate I was only at the ** to get a prescription for an infection in my finger and that it was NOT an emergency. Getting a ******************* later for over $3000 later, left me appalled. At no point did the associate tell me that this would cost what I was billed, nor did she say that this is not considered an emergency after I told her exactly what I needed. EV**YONE I have told this story to, including my doctor, my insurance and many others, said this is not right. I have been trying to get this resolved and unfortunately, I have had no luck. The billing department and their management are rude, disrespectful and only out to get your money. I had one manager, at a high level, argue with me instead of having any compassion and another literally hang up on me. I have no idea why the billing department is handling customer service/patient relation issues when all they are out to do is get your money. Again, this was for a prescription for an infection in my finger. The prescription cost $2. I used to think Scripps was a respectful place of business, but it turns out that they are only out to get your money. Taking advantage of patients with surprise billing is very unethical and I have no idea how this is even *********** not forget that Scripps is a $4.3 billion non-profit.Scripps Health
Date: 04/16/2024
A comprehensive and meticulous audit was conducted for ************** account, ensuring that services were accurately billed and adjudicated based on the patient's benefits.Review fromBarbara C
Date: 02/29/2024
1 starBarbara C
Date: 02/29/2024
I have been trying since October to get a bill resolved. They are charging me for coinsurance after paying $300.00 copay. Scan Health says I shouldn't have to pay this. I've got multiple messages and multiple calls. I have a reference number. They said it would take 2 days to get a reply. That was a month ago.Scripps Health
Date: 03/01/2024
Hello ********************, We are sorry to hear about the troubles you have been experiencing. I will be forwarding your concerns to our billing department leadership and asking them to contact you by end of business today to help resolve this issue. Thank you,************
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