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Business Profile

Hospital

Scripps Mercy Hospital
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Scripps Mercy Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scripps Mercy Hospital has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed by *************************** for the past year Ive contacted them a minimum of 12 times and they never help. My insurance company paid them and they are still billing me and threatening with sending me to collections. This business should be shut down they are scammers. Im providing you proof of payment. I want them to clear my account and stop trying to **** me for services already covered by insurance.

      Business Response

      Date: 08/15/2022

      Good morning,

      The patient should contact Pacific ER directly as we do not **** for them, they are a separate entity and we don't have access to their information.

       

      Thank you,

      *****

    Scripps Mercy Hospital is BBB Accredited.

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