Complaints

This profile includes complaints for Sharp HealthCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sharp HealthCare

  8695 Spectrum Center Blvd San Diego, CA 92123-1489

  
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  Sharp HealthCare

  8080 Dagget St #210 San Diego, CA 92124

  
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  Sharp HealthCare

  3405 Kenyon St # 101 San Diego, CA 92110

  
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  Sharp HealthCare

  9765 Clairemont Mesa Blvd San Diego, CA 92124

  
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  Sharp HealthCare

  8933 Activity Rd San Diego, CA 92126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eye surgery scheduled for 2-17-25. I had previously set up 4 payments for the total indicated on my Sharp portal. Reference # ****** showed a patient responsibility of $5063.00 to include my deductible of $3294, co-insurance $1272 and Fees not covered of $497. This totals $5063. I was able to initiate payment on the Sharp Portal. I was then set up to pay $1270.00 a month for 4 months with the first payment due on 3/14/25. According to my payment plan authorized by Sharp, my entire balance was approved for the payment process. This morning, when checking in, I was told I was required to pay the $497. When I explained that the whole amount I owed was all ready set in a payment plan with Sharp (I showed the lady my documentation) which she refused to acknowledge. She insisted I was required to pay the $497 and was told if I did not pay, my surgery would be cancelled. Another co-worker of hers said I was required to pay regardless what the arrangement was with the billing department.I had waited over 4 months for this surgery so I reluctantly needed to obtain my wifes credit card and paid the requested amount. After I was led to have my vitals, another nurse came in and said "I understand you are cancelling your surgery". I said excuse me, I never said that. She then went on to say she would need to check because that is what she was told. I said you better check as I have a receipt that payment was made. I was eventually cleared when payment was confirmed.
  What is Sharps problem? I had the full amount which was my responsibility authorized by a Sharp payment plan. Does the staff not recognize payments? I was told "That is a billing issue" and you need to take it up with them yet demanded my credit card or no surgery. Something is wrong with how you treat patients especially when you are getting over $5k from me and 6k from my carrier. Now I have a monthly payment plan which does not reflect the $497 I was required to pay today.

  Business Response

  Date: 02/21/2025

  I have forwarded this complaint to the proper department and they will reach out to the patient.

  Customer Answer

  Date: 02/21/2025

  Please see attachment I would like to be forwrded to executive management as I received a call from the admission supervisor and do not feel the response was appropriate. I am hoping this issue gets addressed as no patient should endoure the treatment I received.

  Business Response

  Date: 02/24/2025

  This has been forwarded to the proper department for assistance.

  Customer Answer

  Date: 02/24/2025

  Was my letter to the Chris ****** *orwarded to him? It is not clear what department you have forwarded my complaint to. This is not a billing issue so forwarding to billing will not resolve what happened. My complaint stems from way I was treated at the initial admission process with requirement to pay $497.00 which was already included in an agreed payment plan authorized by Sharp Healthcare . Having a billing supervisor or the admission supervisor call me is not acceptable as nothing was said to prevent a situation like this from happening to others similiarly situated. For documentation, I am including my letter to Mr. Howard again for a response.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB please quit your cover-up effort just because I am ill and had my brother write on my behalf now you have made my condition worse, by calling my brother's aid a "third party" and forcing me to repeat this complaint harming me. You try this unethical tact again and we will report you for fraud and patient endangerment to the *** Please send this following complaint to sharp on Friday. ****************** a senior 74 with PTSD that is suffering (and decommissioned) with severe, acute, and painful neuropathy that has driven him to the ** several times, including three visits to Sharp ** SD hospital. The last visits on February 29, was near fatal due to malicious conduct of the doctor and his staff and thug bodyguards. The patient entered in great pain attempting to obtain treatment/medication, and **** of a PTSD panic attack per Patient, and ADA ********** rights. The hospital was aware. this was his third visits for the same conditions due to their negligence and malpractice, not to bring in a specialist, and refused to provide a referral per discharge for a neurologist specialist, event thought there malpractice not to provide this referral two times before led to the cause for the **E return. They forced patient to wait 3 hours, and then when the doctor arrived, he soon went into a psycho rage, when questioned why he would not offer any legitimate treatments for the conditions, hailing this thug bodyguards, "Guards Garuds, get this SOB out of here now!" and they were soon to hurtle the patient out onto the street to die! He had to call 911 for fear for his life! So this is the barbaric evil philistines that run and own Sharp. The Sharp attempted harm worsens, as to prove their malpractice and patient endangerment, they have refused since then, to provide the specialist referral still needed by the patient that has no doctor, and still needs the proper medication though paid for by MediCal and himself in more way than one! When will the evil Sharp villains' phone in his rightful RX and email the referral letter, desperately needed for his treatment? Sharp also unethically closed and complaint to their so-called Ethics Hotline and is doing all they can to continue their villainy! Sharp is a disgrace!

  Business Response

  Date: 05/17/2024

  This complaint is being handled through the hospital's patient liasion. They are investigating the claim.

  Customer Answer

  Date: 05/18/2024

  On February 29, 2024, not only did Sharp Memorial ER, on patient's third Sharp ER visit for the same urgent conditions (as they were not treated properly before) act with malicious conduct, refusing any and all treatment, violating patient, and ADA ********** rights, likely violating all three MediCal EMTALA regulations, intentionally refusing all treatment and endangering the patient, Then, even though these Sharp violations were reported to Sharp "ethics" line, state of CA regulators, and BBB, weeks or months ago,. in an effort to obtain the specialist referral required for the patient's treatment, and the proper medications, all paid in full by MediCal, Sharp has elected to continue their malicious conduct, malpractice, and patient endangerment by refusing to this day, the required referral and treatment! Sharp recently responded to BBB stating their "patient liaison" is researching this matter when Sharp has already had two and half months to address their obvious malicious conduct and malpractice that they so far have elected to continue, while absurdly stating they continue to investigate the obvious. Sharp you continue to continue and increase your intentional patient endangerment effort! Allow the record to reflect the above ever increasing Sharp punitive damages Sharp, send the specialist referral and proper medications to CVS at once and cease your evil villainy!

  Business Response

  Date: 05/21/2024

  Hello BBB,
  

  Thank you for reaching out to us about the patients complaint. The patient filed a complaint directly with Patient Relations and it has gone through our grievance process. The care was determined to be appropriate. We have communicated with the patient about the outcome of the review both verbally and in writing. Unfortunately, he continues to make demands that we cannot meet.
  

  Sincerely,
  Patient Relations
  Sharp Memorial Hospital 

  Customer Answer

  Date: 05/23/2024

  Hello, it is shocking to hear that Sharp, believes that is it alright for them to violate patient and ADA ********** rights to treatment and act with malicious conduct

  that could be construed as attempted murder! Sharp are evil villains that belong in jail! There wicked President *********************** has also been notified

  publicly about this, and a 10 million dollar punitive damage lawsuit is underway. 

  Customer Answer

  Date: 05/23/2024

  Hello, it is shocking to hear that Sharp, believes that is it alright for them to violate patient and ADA ********** rights to treatment and act with malicious conduct

  that could be construed as attempted murder! Sharp are evil villains that belong in jail! There wicked President *********************** has also been notified

  publicly about this, and a 10 million dollar punitive damage lawsuit is underway. 

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Sharp Healthcare Sorrento *************************** for a routine eye exam, glasses and contacts. I specifically told their front desk to charge my vision benefit coverage which was ****** at that time. They said no problem and proceeded to take photocopies of my **************** card. After the eye exam, I proceeded to get fitted for eyeglasses and was given contact samples to try at home. I paid for the eyeglasses difference cost that was over my vision coverage allotment and was notified that I would get my eyeglasses within a couple weeks. Everything was routine and expected, until a few months later when I get a bill for my eye exam for $115.00 because my "medical" insurance did not cover it. They billed my medical insurance - BCBS for my routine eye exam and BCBS denied the claim. I called them to advise that they billed the wrong insurance and was told that I need to get a hold of ****** and ask them to pay the bill, even though Sharp billed wrong? Why should I be the one to bill ****** when they took copies of my vision insurance card and agreed to bill ******?? I don't even know what the codes are for the billing and provider info. And they didn't even notify me of the denial from BCBS until months later? And now I'm receiving collection notices. I will never, ever go to any Sharp ***************** again. I prefer the private Optometry businesses that know how to bill correctly and show you your portion of all the charges due upfront. No surprises.

  Business Response

  Date: 04/07/2023

  Sharp ********************* Medical Group (SRSMG) is in receipt of the patients statement to the Better Business Bureau that was filed on September 29, 2022, and appreciate the opportunity to respond to her concerns. 
  
   
  
  Based on our review of the patients concerns and our records, she arrived at her appointment on May 5, 2021 and provided her PPO/medical insurance, but did not provide a copy of her vision insurance card.  Our staff asked her if she had a vision carve out plan and she stated she did not have a separate vision plan. The patient advised our representatives that she had a pre-existing medical condition that would allow us to bill her medical insurance. Our representatives called her medical insurance and verified eligibility and were told by a health representative (call reference number on file) that the policy did not have vision coverage and refraction would not be covered. Prior to her visit, our representatives explained to the patient that she would be having a complete eye exam that day and would be financially responsible for the cost of the refraction fee ($35) and her copay ($20). The patient requested that the optometrist fit her for contact lenses. We provided her a quote for $60 for the contact lens fitting and advised her that her medical insurance did not cover the service and that she would be responsible for the fee.
  
   
  
  We submitted a claim to her insurance for the services rendered and the total charge was $373.00. Her medical insurance processed her claim and applied a $20 copay, but did not cover the refraction fee of $35 or the contact lens fitting fee of $60. The total patient responsibility assigned by her insurance for this visit was $115.00 ($20 copay + $35 refraction fee + $60 contact lens fitting fee.) and she was billed appropriately. 
  
   
  
  The patients medical insurance company may have already sent her an explanation of benefits that detailed how her claim was processed as well as her financial responsibility.  She may wish to contact her health plan for details on how this claim was processed.
  
   
  
  It is important to note that we have no record of the patient contacting our clinic or our billing office regarding this matter until July 14, 2022, over a year after her visit.  It was during that call that she informed our billing representative that she had vision insurance that should be used.  However, she did not provide her vision insurance information during this call. Our billing representative advised her we did not have her vision insurance information on file.  We explained that over a year had lapsed since the date of service and the deadline for filing a claim with her vision plan had passed. The patient continued to insist we bill her vision plan. We recommended that she contact her vision plan to request a letter or other authorizing document that SRSMG could use to bill the vision plan beyond the 12-month filing period. Unfortunately, the patient did not contact our billing office with the authorizing information requested. Therefore, we continued to bill her for the $115.00 balance that was due. When payment was not received, this balance was referred to our collection agency at the end of September 2022 and currently remains unpaid.
  
   
  
  The patient did not provide us with any vision insurance information at time of service or afterwards that would allow us to bill any eligible plan she had. Several billing statements were mailed to her to resolve the balance with her directly, prior to referring her to the collection agency. The charges for services rendered were authorized by her insurance company at their maximum allowance and the remaining balance of $115.00 is her responsibility and this is consistent with her insurance plan.