Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered klean ear product Feb 20, 2022order #KE28758. When I was given total bill of ***** and realized free gift was **** I asked them to remove free gift which she credited back the ****.The balance of ***** was charged to my account. They called weeks later and were having problems with acquiring product and said I could cancel or opt to wait. I cancelled. I have yet to receive my *****. I have written customer service via e mail over 100 times, excuses such as it should be in your account in 10 days, it won't go through, we sent it, were following up, should have it in account in 10 days. The. customer service is awful. I told them to call my bank and check, no such refund has been made, yes the **** but not the *****. I No satisfaction, tired of all the excuses and 6 months is long enough.

  Business Response

  Date: 10/20/2022

  Hi ***,

   

  We do apologize if you have not received your refund yet but as Ive checked here on our end, I can confirm that a refund has been made successfully. Check your bank statement from the past six to eight months to see if the refund has been posted. Some banks will post refunds on the day that you placed the order (in your case, please check transactions from 02/20/2022 as it may be there). Moreover, you can ask your banking institution to look for the refund we processed. There are some banks that do not post it immediately unless you call them.

   

  Hope this information helps. Let me know if you need further assistance.

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product and it doesnt work I emailed them and asked for a refund and told them Ill send back the product and they said no and Ill receive my refund between **** days. Ive sent 20 emails since 4/21/22 and every time they apologized I said I will get it in **** again and again and again. I spent ***** for nothing and I want my money back now. Is this a legitimate business? Is this ok for a company to rip off people and get away with it and no one does anything about it? I want my money back without all the bs Ive heard from them and they should have there busniess license revoked. ***************************

  Business Response

  Date: 10/20/2022

  Hi *******,

   

  I've refunded your last order , please allow **** business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.
  
  
  

  Customer Answer

  Date: 10/27/2022

  Kleen ears never sent my refund and never returned a phone call. I sent them number ous emails 

  Business Response

  Date: 10/27/2022

  Hi there, as checked, the system indicated that we already have refunded you. You should see a refund in your account within **** business days starting 10/20/22 which was the day your refund has been processed, depending on your bank.