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Business Profile

In Home Child Care

Angel Watch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in In Home Child Care.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2024

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/24 I placed an order for an angel watch - Tracking ID: ************************** I received the watch on 8/26/24 - decided I didnt like the watch and wanted to return and submitted a return request on 8/27/24. The return request ID is RMA #ELZGGJSM - On 9/13/24, I got another email advising my return request was approved and steps to take to return my item. On 9/23/24, I got another email stating they received my return items and that ID is RMA# ELZGGJSM.. I was advised I would receive a refund once my refund was processed. To this day, I have sent 4 follow up emails on this issue with no correspondence back from anyone and no refund issued to my account at all.
  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received our watch and realized we didnt need it. I emailed support to ask to have the watch returned but got no reply. I emailed July 8th and July 29th but got no response. I also tried their RMA process and havent gotten a response beyond the email doesnt exist. I tried calling support July 17th and August 9th but nobody was available to answer the call. Ive been trying to return this watch for a refund since July 8th but the only response Ive gotten is a marketing email asking if I want to buy more products.
  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company describes a Their watches as water resistant and water proof. You wont know the water proof option is NOT completely water proof unless you look for their WP clause on their website (not mentioned in product description). I received a replacement watch but it not have a SIM card with it- Ive been charged for services I havent been able to use for over a month now.Customer service is horrible based solely on the fact that they do not answer calls or emails consistently. Ive called dozens of times to no avail.
  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an AngelWatch for my active young son. The screen shattered within 8 days of him using it. They were unable to repair or replace it, as the warranty FOR A CHILDRENS PRODUCT does not include damage to the screen. This is ridiculous. So I spent nearly $200 for a product that lasted for only a week, and after contacting customer service, they have no solution for you other than to purchase a new watch. And the marketing emails I received say "12 month satisfaction guarantee" - I'm clearly not satisfied with a product that breaks after only a couple of uses. So that is also false advertising. This is a total scam.
  • Initial Complaint

    Date:06/11/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a smart watch for our son and the power button fell off. I reached out to the company to ask for a replacement power button. They requested pictures of the watch which we submitted however they said because the watch face was damaged nothing could be done. I explained the scratches of the face of the Watch were not our concern, but that we just needed a replacement button which fell out of the (undamaged) casing. The watch is less than a month old.
  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a watch for my son in August of 2022. He was able to use it and I was able to monitor him for about 2-3 months. Then we started having issues with the watch that would put me in the position to have to remove the *** card daily and sometimes that didnt even work. Then the charger stopped charging the watch. Called customer service and they were supposed to mail out a new charger since I pay monthly for a protection plan. That was in February and still have not received the replacement charger. Now Im out the money for the watch, 9 months of protection plan payments, and 9 months of service plan payments. AND I STILL CAN NOT GET THE WATCH TO WORK. Nobody wants to help from that company

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