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Business Profile

Legal Document Help

Elite Document Management Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Elite in May or June of 2021. I was told that all the money that I was paying was being put into an account, that they would later use to try to settle me debt at lower amounts negotiating late fees and interest accrued. After 12 months, I have paid $4662.84. I noticed that they were just collecting my money, but none of my debts were being paid off. They placed this monthly payment of $388.57 on my credit report as if I was making a payment towards paying off a loan. I spoke with **** my account manager and explained my concerns, because we were just served with a lawsuit from Citibank. I spoke to her about this and she danced her way around the conversation and basically said she never told me any of that in the beginning which is completely untrue. She said they watch my account monthly but do not make any payments, and said we are only paying for their services not to resolve our debt. I explained that in the beginning, she told me that my money was going into and account to be used to settle, but she denied this in our last conversation. They said that all calls are recorded, for quality service and training purposes, so I am asking to please hear my initial phone call conversations because I wrote down what she told me and I now I am being lied to. I just want my money back so that we can use that money to payoff Citibank so we do not end up with a judgment against us. I regret ever listening to this company and their false strategies to lure people into their program under false pretenses. After reading all of their reviews, it looks like this is the most common issue this company has. I would like a full refund of $4,662.84 which is what my husband and I have paid into this fake program to date. If not, I will be filing a lawsuit against them and have a subpoena served to obtain the phone conversations I had in the beginning making this program sound so appealing.

    Business Response

    Date: 07/19/2022

    This has been resolved to the client's satisfaction.

Elite Document Management Solutions is NOT a BBB Accredited Business.

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