Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To save time, I hired Squabble to file the paperwork for a claim against my car insurance company. I paid $559.00 which included the filing fee and fee to have the insurance company served. To my surprise, I received a notice from the courts that the check (#0099) that Squabble wrote for my case to the courts was returned and not paid, and that "I" would have to pay the $75 filing fee (which I had already paid to them) plus an additional $25 admin fee by 10/01/2024 or my case would be dropped and removed from the calendar. I reached out to Squabble multiple times before any response, but when they did respond they told me they had a "Check Sequencing" issue and they refiled my case with another check (#2365). In short, I told them okay, but we still needed to resolve the returned check and if they could get me a copy of the check they wrote that cleared (assuming it did and assuming they wrote something on the check that tied the two checks together with my case...AND they would still have to pay the $25 admin fee at a minimum. Because I am going to run short on characters to go through every part of this I reached out to them on 10/01 earlier in the day because I had not heard back from them other than they would send a check. I asked who/where and how much, and no response. I called the court and they said they had nothing there from anyone and the total of $100 had to be paid by 4:00 PM PST. I asked if there might be another case # or anything else they could check to see if it had been taken care of and they said no. So it was getting late in the day on 10/01 and I drove to the court and paid the $100 that they said needed to be paid. When I got home I was checking my emails and saw 3 different emails from them none of which would help me because they were sent at 4:44 PM PST which was 44 minutes late from when the fee had to be paid. NOTE: One of the emails said a check had been sent, but No Proof or Copy of Anything showing it was.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a lawsuit to be filed. After I paid, they informed me that I needed to change the amount I was seeking beacuse they can't file a civil claim unless I pay more. I demanded a refund and they demanded I pay more. Over a month they ignored my emails and did nothing for my case and refunded 20% of what I paid. No customer service number to call and only an email that's hard to get a hold of anyone

  Business Response

  Date: 10/01/2024

  ******* thank you for your feedback. Squabble prides itself on upholding the utmost professionalism, integrity, and efficiency in its platform. Our users’ satisfaction is our primary concern. Please email us at [email protected] with your phone number and a few available slots for a conversation about your experience. We appreciate it!

  Customer Answer

  Date: 10/01/2024

  you guys always say email, but you don't answer emails.  I habe emailed several times with no response or a week between responses. 

  THere is no phone humber to call.   At this time, you guys have stolen money from me. 

  give me a phone number to call.  It's been 3 months of emailing...

  Business Response

  Date: 10/01/2024

  ******,

  All of our one-on-one conversations are scheduled and done through Google Meet. I cannot provide the link to you in this public forum. If you email [email protected] you can provide your phone number and a time to contact you and we will either set it up or send you a link to schedule it online.

  We have emails from you from May that we have responded to. All we needed from you was to pay the additional filing fee that California charges for higher claim amounts that cannot be sent to small claims. We could have and can still handle the filing for you as a limited civil case. After that there may need to be some documents that are required to be notarized.

   

  Customer Answer

  Date: 10/04/2024

  I specifically told you in may that I didn't want to pay the higher amount and all you did was ignore my emails and then attempt to refund 80 bucks.  You should never have taken my 465 bucks in the first place knowing that you would need more money or couldn't file it. 

   

  I kept saying no thanks and refund... you guys filed noting bit kept almost 400 bucks of my money knowing that you weren't gonna take the case 

  And I have emailed that email. You guys continue to ignore .... I emailed the other day a good phone number. You are still ignoring me

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this app to file a small claims case. After paying for everything, they claim that they were unable to serve the business in question. Therefore, they are requesting even more money to try to serve it again! Seems to me, that if they would send a "signature needed" letter it would have worked! Very sorry that I spent/wasted all of that money and "still" have to do it all myself!

  Business Response

  Date: 09/23/2024

  *******,

  Thank you for your feedback. Squabble prides itself on upholding the utmost professionalism, integrity, and efficiency in its platform. Our users satisfaction is our primary concern. Please email us at ******************************* with your phone number and a few available slots for a conversation about your experience. We appreciate it!

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid SQUABBLE to handle my Small Claims Court action against **************. I paid nearly $600.SQUABBLE ignores my requirements:* $7,500 requested for the small claims action; not $10,000; not $6,900 - simply $7,500 - I'm being ignored.* I've emailed SQUABBLE the following documents that must be incorporated into the small claims action, but SQUABBLE agents are ignoring me: ***************************************************************************************************************** THESE documents are essential to win my case.

  Business Response

  Date: 08/23/2024

  *****,

  We are not trying to ignore you. You have 21 separate support tickets in our system and it was escalated to your case agent.

  You have a scheduled meeting with your case agent (which you scheduled online) for Monday at 7:30am to help sort this out for you, answer your questions and explain what can be done in the California courts.

  I can see right away the main issue at the moment is you are suing as a Trust and the maximum amount in small claims in that case is $6,250. The maximum for an individual is $12,500.

  You can discuss with your case agent whether or not your Trust can file using the individual limits or if it might be better to sue just as yourself (an individual) in order to take advantage of the higher limits. In this case you can indeed sue for $7,500 and we always add in the costs of your services and interest in the claim. So, it will actually be for a higher amount. If you don't want to get the money you've spent back from the defendant for some reason, then you can let the judge know at your hearing. You can always ask for less, but it is difficult or impossible to ask for more. Ideally, this matter will be settled outside of court before the court hearing.

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Squabble advertised they can help people file a small claims case and save them time and money. I applied and paid $300. Thus far, they have done nothing except give me the run around. Their MO is to take peoples money and then disappear. My case is in *****. I tried calling, texting, and email, and they never returned my calls or respond. I hate it when a company steals your money and ghosts you! They should be put out of business and their website be taken down to protect the public.

  Business Response

  Date: 08/14/2024

  *****,

  I've been watching the progress of your claim. I can see that your case was accepted by the court 8 days ago. You have a virtual hearing scheduled for November 5th.

  Have you received your documents? You need to execute lawful service of process on the defendant (serve them the court summons). You did not pay the optional fee for us to manage that for you through our partner company, ABC Legal. You will need to execute lawful service of process yourself, hire a process server or contact our team to have us help manage that for you.
  

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for Small ********************* from company Squabble.com on 6/10/2024 and as of 6/11/2024 I no longer need their service as I have resolved the issue with the defendant as I called him and told him I was seeking legal consultation and he agreed to pay me the money owed. I sent a e-mail within the hour of purchasing this service and have had no luck calling their number or response thru e-mail, I can dispute this with my credit card also if need be and get a refund, but figured let the BBB handle this as they have dealt with this company before. ***

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a Squabble package that included a Demand Letter and Court Paperwork for $68 on April 10, 2024.I have not received my order.I have emailed the company inquiring about the order 3 times and have received no response.I have tried calling representatives of the company numerous times without success, a recording say they are unavailable.I have cancelled my order and am seeking a refund of $68.There is no method of requesting a refund other than sending an email to ******************************* which yields zero resonse.

  Business Response

  Date: 05/02/2024

  Hello, 

  Squabble has provided the user with the appropriate documentation as well as the demand letter template -- the two ingredients of a Perfect Paperwork package. Of course, our goal is always to help, so we're always willing to hear what our users have to say. If you'd like to reach out to Case Review, please give us a call at ************.

  Customer Answer

  Date: 05/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested squabble serve a ***************************** with Color Changes **** Not at any time was I informed that ***************************** wasnt served. I was even told court order was served. I was never told that ***************** wasnt served. I was told in court that a *************** was served and is no longer associated with the **** Not at any time was this information relayed to me prior to court. Also was not informed that ***************************** wasnt served. I was ripped off by painter as well as squabble

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Squabble App services on January 10, 2024. I paid them $569.00 for their full package. Their service was advertised as 100% money back guarantee. After and only after I hit the purchase button, I was informed that I would need to be able to receive mail from the *********** court. At that point I reached out to Squabble customer service via email to inform that I would not be able to proceed with a small claims filing and to request a refund. The representative with whom I communicate, *************************, told me the best their legal department could do was issue me a partial refund of $196.00. I escalate this dispute to my bank, **** of America. But I am still out $569 and waiting for a review of my claim to try to get my money back over cancelled service.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give this company zero stars I would. They charge you for a package that includes an attorney drafted letter. This letter is a generic form that you have to spend time working on to change this and that - it would probably take you a few hours. It is a form that can be found on ****** for free. When you sign up for the bottom package, you are given the option to sign up for an upgrade at a later time, but once you pay for the bottom package, the upgrade is significantly more expensive in an email. You do not have the option on their site to upgrade. I was asked for $70 more rather than $35 more. If you are to upgrade, it does not include process serving. They tried to charge me an extra $200 for that. I asked for my $60 back because the services I paid for were no longer included and I was being asked for more money. They told me no refunds. I figured this would be a way to save me some time and energy but instead it created more of a headache. I would be better off, going down and filing this myself and sending my own demand letter.