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Business Profile

Loan Servicing

Vervent Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for Vervent Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vervent Inc has 10 locations, listed below.

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    Customer Complaints Summary

    • 366 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested that this account be Closed and paid the account off. This company is performing fraudulent charges and scamming. I requested that this account be Closed and was assured it would be Closed and nothing would be going in are out of the account. The company notified the Better Business bureau that the account was closed on the 26th of October but yet and still they let a charge come out of my account on the 10th or 11th of November ( When Clearly nothing should have come out). This Company needs to be Penalized for the Unethical Practices.

      Business Response

      Date: 01/11/2023

      ***********************************

      Business Response

      Date: 01/25/2023

      First Access concluded the investigation concerning this complaint and a detailed response letter was mailed to the customer on 01/11/2023.  Because it contains confidential account information, that detail is not shared on this website.  We would ask the customer to allow **** days to receive the letter

      Customer Answer

      Date: 01/25/2023

      This company is a Scam and trying to collect money that is not due. I Closed this account on October 26, 2022. Nothing should have come in or out of this account period after that date. They took money out my account for service fees for November which I'm going to going to dispute and Let a charge come out on the 11th of November 2022. Closed the account and Zero it out.

      Business Response

      Date: 02/07/2023

      Dear ******************,

       

      First Access confirmed the account was closed October 26, 2022.  The investigation determined a purchase was made prior to the account being closed and payment was due. The investigation determined that the balance is valid.  

      If you have any further questions, please contact **************** at **************,Sunday through Saturday during the hours of 6 a.m. to 10 p.m. Central Time. 

    • Initial Complaint

      Date:12/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to First Access of 200 dollars on December 9th, 2022. **************** told me they never received it and to send my bank statement to show proof. I sent my bank statement via email And fax on Dec. 19th, 2022. First acces emailed me on Dec 28 saying they still cannot find it. After speaking with a supervisor they are telling me there is nothing they can do. This has dinged my credit 14 points. The money has been removed from my chase account and put towards first access and first access no records of it. Extremely rude and disrespectful customer service.I want a correction to my credit report and the 200 dollars applied to my statement.

      Business Response

      Date: 01/11/2023

      Dear Sir/Madam:

      First ****** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      First ******

    • Initial Complaint

      Date:12/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of FRAUDULENT Transaction: 09/23/2022 I have not paid anything on this fraudulent transaction.After calling the bank, and writing two letters, they investigated my claim of a fraudulent transaction. They rejected my dispute because the address they gave matched their address on file.NATURE OF DISPUTE:I was living in the ******* area when I received my First Access credit card through ******** of Missouri, and then moved to ******, ***** on April 1, 2022. I paid off the balance on the credit card, and had a zero balance for several months. On October 13, 2022 I went online to verify my credit card balance was still zero. That's when I discovered someone had charged an online seafood pickup order for $102.40 for a restaurant in a *******, ***** hotel. I was living in ******! I called the restaurant and spoke with the General Manager of the restaurant. He gave me the name of the person that signed for the order, and pointed out the online order was placed through a third party. I gave this information to the bank in writing, and their investigation stated it was a valid transaction because the information provided matched their records. So, I wrote another letter disputing their findings. And, received the same rejection letter again. I DID NOT MAKE OR AUTHORIZE ANYONE TO USE THAT CREDIT CARD. I am 78 years old, a Disabled Veteran on Social Security, and am barely surviving.If I do eat out - which is rare - it is at a fast food restaurant for less than $20. I will not pay for something I did not purchase. I want them to reverse their decision. I asked them to close my account, and send me a letter to show that. I had to pay nearly $90 in three installment payments to get their credit card with a $300 credit limit to boost my credit score. I believe they are DISCRIMINATING AGAINST ME, AND THEY ARE STALLING ON CLOSING MY ACCOUNT SO THEY CAN CHARGE ME ANOTHER $95. I stated in writing - no new card, and close account!

      Business Response

      Date: 01/10/2023

      Dear Sir/Madam:

      First ****** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      First ******

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      please send me pay to delete all cards closed or otherwise, remove all tradelines old accounts.

      Business Response

      Date: 12/21/2022

      Dear Sir/Madam:


      Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Revvi 

      Customer Answer

      Date: 12/22/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:12/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to close the account but they will not close it . I currently lost my job and having a hard time. Iam paying all these fees and having a hard time keeping up ***** fees every month.

      Business Response

      Date: 12/12/2022

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:12/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit card had my account on file to pay the $250 fee required to open the account. I called one day to acquire info about my account as i had recieved 2 texts, 1 saying my payment had been made, and 1 saying that it didnt go through. The agent told me that the payment did go through. I told him i was asking because i didnt want a late fee. He told me since that payment cleared not to worry, the upcoming payment would be processed the same way. I then received another text a couple weeks later that my payment was late. When i called i was told my payment was not made, and the agent had no answer as to why it wasnt made the same as the other payments. I have now been assessed a $40 late fee, on top of paying a $250 fee for a card i used less than 2 months. This is a very obvious scan intended to target people with low credit. As a note, 2 weeks after this card i was approved for a no fee card through my bank.

      Business Response

      Date: 12/09/2022

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid an $89 program fee to open a Revvi credit card. I received confirmation that the card would be sent in 5-7 business days and to please wait 14 before contacting customer service if the card hasn't been received. I waited the 14 days, and did not receive a card. I have reached out via email, as I am unable to call, and have not received response to any of my inquiries. Upon looking online to see if others are having this issue, many report they never got their card and get led in circles when they call Revvi customer service. I no longer believe I will ever receive a card based off getting no response from the company and seeing other experiences from approved applicants, and believe this company is participating in predatory lending. I would like to get the $89 refunded at this point and close the account I never even used as no card was received.

      Business Response

      Date: 12/07/2022

      Dear Sir/Madam:


      Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Revvi

       

    • Initial Complaint

      Date:11/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid balance off in full and was told 95. in fees would be written off. now i have another charge on a account that has been closed. Also the amount is being re aged on my credit report when it had already been aged out.'This causing a decrease in my report I would the account to be at zero and no more negative info.I am willing to file a lawsuit if this cannot be resolved.

      Business Response

      Date: 12/08/2022

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:11/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 9th I was charged $2.42 for an authorized user I placed on my account. I still have not received my card and today is 11/25/2022. In addition, on 11/23/2022 I was charged a $29.00 additional user fee. I was never informed about an additional user fee they proceeded to charge my account. They requested that I still wait on my card even though, it is past there time frame per their website. I was told by customer service they will cancel the card and send out another one and I will have to wait again to see if that card comes. I asked at no convince to me can they put a tracking on the card and they declined to do so.

      Business Response

      Date: 12/01/2022

      Dear Sir/Madam:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.  We would ask the customer to allow **** days for the letter to be received.

       

      Sincerely, 

      Total ****

    • Initial Complaint

      Date:11/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:Account Name BK OF MO Balance $0.00 Account Number ****************

      Business Response

      Date: 11/28/2022

      Dear ****************,

      The investigation has been completed and we found this is a duplicate to the complaint #********. A letter was sent on November 15, 2022 with detailed information.

    Vervent Inc is NOT a BBB Accredited Business.

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