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Business Profile

Lock Manufacturers

Hodge Products Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lock Manufacturers.

Reviews

This profile includes reviews for Hodge Products Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 14 Customer Reviews

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    Review Details

    • Brandon B

      Date: 10/15/2024

      Brandon B

      Date: 10/15/2024

      I am forced to put 1 star. We put in an order at work back in Febuary 2024 and been told many different times that Hoodge Products are facing delays and that the order will ship out in a month. NEWS FLASH it never ships out and we are now in October. Shocker they said it will ship out in mid November. I dont need your apologies! I need my locks that I paid you for and you fail in delivering! Resolving an issue is not kicking it down the road it is sending out the locks we paid for an ordered.

      Hodge Products Inc

      Date: 10/18/2024

      Hi Brandon,

      Thank you for bringing this to our attention. We completely understand your frustration and sincerely apologize for the extended delays in fulfilling your order. We take full responsibility for the inconvenience this has caused.

      Our team has been working hard to resolve the issues causing these delays, and we can assure you that your order is now nearing completion. It is scheduled to ship in the next 2-3 weeks, and we will provide you with tracking details as soon as it leaves our facility.

      We appreciate your patience and value your business. Please don’t hesitate to reach out if you have any further concerns.

    • Michael H

      Date: 08/14/2024

      Michael H

      Date: 08/14/2024

      I ordered, for my workplace, 3 different sets of Master locks; a set on Feb 22 2024, a set on Mar 21 2024 and a set on Mar 27 2024. We finally received the set ordered in Feb but still waiting on the other 2 sets. They've changed the estimated delivery time several times. Now when I call the 800 number it just rings, there is no prompt to leave a message. No one responds to emails. Today I called the (619) number that I found listed on BBB site. Left a voicemail but I'm having little confidence that anyone will get back to me. It's been nearly 5 months we've waited on these locks. Some of which needed to be used in our Wildlife Sanctuary "yesterday". I would appreciate some kind of positive communication as they've charged the credit card and listed our locks as having been "fulfilled".

      Hodge Products Inc

      Date: 08/15/2024

      Hi *******,We sincerely apologize for the inconvenience caused by the delays in your orders placed on 3/21/24 and 3/27/24. We understand how frustrating this must have been. Our team has reached out to you directly via email to address your concerns and resolve the issue. We value your business and are committed to ensuring a positive experience.

    • Danielle R

      Date: 06/18/2024

      Danielle R

      Date: 06/18/2024

      I placed an order 2/14/2024. As of 6/18/24 I still have no locks and they are still uncertain of the arrival time. I have been very disappointed with the zero communication from Hodge regarding my order. They never provided an update. I will never order from this company.

      Hodge Products Inc

      Date: 06/20/2024

      Hi ********,One of our customer service reps has personally reached out to you via email to address and resolve your concerns regarding your order placed on 2/14/24. We are truly sorry for the delays and communication issues you've faced with your order of locks. Thank you for your patience and understanding as we're committed to making things right for you.

    • Craig M

      Date: 05/14/2024

      Ordered online 1/5/2024 Company took payment almost immediately. January - ** Shipment, February - ** shipment, March - ** Shipment, ********** Shipment, May- ** Shipment I sent emails throughout and kept getting told they had production issues but my order was getting escalated and prioritized to be next in line. Was promised a 5/7 delivery date and here we are a week later - no shipment. Also they changed their phone system stating they are enhancing the customer experience, please email or leave a voicemail - NO ONE Responds I guess its an enhancement for them as they don't have to hire anyone to care for their customers.Try and order you Master locks elsewhere.

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