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Business Profile

Marketing Software

Housecall Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Reviews

Customer Review Ratings

2.28

Average of 74 Customer Reviews

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Review Details

  • Ryan S

    Date: 08/02/2023

    Ryan S

    Date: 08/02/2023

    The payment, scheduling, and website software makes running a business super streamlined, and has made starting a business much easier.

    Housecall Pro

    Date: 08/04/2023

    Thanks for the review! Happy to see you are enjoying it and its helping your business especially with payments, scheduling and the website! We are happy to hear the ease HCP has brought to streamlining your business! If you have any other feedback, feel free to reach out to *************************************** Have a great day!

  • Nolan L

    Date: 08/02/2023

    Nolan L

    Date: 08/02/2023

    I cant say enough good things about this organization. Where else would a co-founder respond to a ******** post and provide his personal cell as a means of contact when someone has an issue. I remember when I got Covid and was I. *** hospital for several days, my Housecall Pro team (knowing Im a ****************** fan) got almost **** to send me a shout out and wish me good health. I feel they actually care about my success as a small business. *** give me all the necessary tools I need to grow my business and their whiteboard Wednesday talks are amazing full of useful information.I love you guys! I dont care if I have a small business or a multimillion dollar operation. You guys are stuck with me.

    Housecall Pro

    Date: 08/04/2023

    Thanks for the review! Happy to see you are enjoying it and it's helping your business! We are so happy that you enjoy the whiteboard Wednesdays! You are correct, we do care about our pros, and we are so happy for all your success as well! No, where we would rather be, small business or multi-million, we are here to stay with your business of course! If you have any other feedback, feel free to reach out to *************************************** Have a great day!

  • Lori T

    Date: 08/02/2023

    Lori T

    Date: 08/02/2023

    Awesome software, perfect for scheduling, invoicing, taking payments. The best all in one app. They even send customers a link for reviews, as well as customer messaging!

    Housecall Pro

    Date: 08/07/2023

    Hi ****, thanks for the review! Happy to see you are enjoying it and its helping your business with scheduling, invoicing, taking payments and reviews! If you have any other feedback, feel free to reach out to *************************************** Have a great day!

  • Rebecca P

    Date: 07/18/2023

    Rebecca P

    Date: 07/18/2023

    We were willing to try to use the company. They offered many features we needed and were interested in using. However, its been a week of having being users of HCP and we have had NO contact on how to use and access our account. We tried to reach out to them to get information about our account. 3 representatives in the span of 1 hour and no one can help, they refuse to help, and even hung up on me. Well definitely be cancelling their services. They even OVER charged us to use it.

    Housecall Pro

    Date: 07/20/2023

    Hello *******! Sorry to hear you are having issues here. Can you send me an email at ************************************** with your company name, login email, and phone number? I attempted to locate your account and was unable to do so. Want to dig in and see what we can do to help here. Hope to hear from you soon!

  • Ryan S

    Date: 06/03/2023

    Ryan S

    Date: 06/03/2023

    They keep calling me to give me a demo of their software. The reps on the phone seem somewhat courteous and are just doing their jobs, however, they keep calling me and I keep telling them I don't have time to demo their software and I'm not interested. Last time they called me, which was probably the 5th time, I asked them to take me off their list. Today they called me again. Being annoying and ignoring my request is not doing you guys any favors when you want me to potential purchase your product. I will definitely not be looking into your software.

    Housecall Pro

    Date: 06/07/2023

    Hello ****! I apologize for the inconvenience here. If you made that request it should be notated. We have over ****** pros using Housecall Pro to help manage and grow their business! We are just ************** to connect with pros to help them gain all the benefits our pros have. That said, we are not a fit for everyone, but we are working to be! I went in to make adjustments on our end to avoid any further calls, but I am having issues locating your info. Can you please email me at ************************************** with your company name and phone number(s)? This way I can get this resolved for you as quickly as possible. Thank you!

  • Michael W

    Date: 04/25/2023

    Michael W

    Date: 04/25/2023

    To much money for a service that does not work and then u gotta wait 2-3 days for someone to reach out then they lose your ticket and nothing is done. Highly stay away from this app !!! Makes me so mad running a BUISNESS and the app does not work and customer service will tell u they will reach back and never does if so u are busy and can't reply back they close your ticket and you have to start all over .

    Housecall Pro

    Date: 04/28/2023

    Hello ****, sorry to hear you are having this issue with our support. I do see a phone call that came in on 4/25/23 regarding data transfer. Could you send me an email at *************************************** Want to work to get this resolved for you as quickly as possible.

  • Ambie L

    Date: 04/17/2023

    Ambie L

    Date: 04/17/2023

    I have them a try for maybe 2 weeks, all seemed well payments processed timely, my trial expired I then upgraded to a paid plan. After doing so I received a red urgent message saying my account needs to be updated however, there are no links or requests for updates. I phoned support I was told he will create a ticket. I received a chat message saying the ticket was created I waited 2 hours and initiated another chat with where the representative told me she does not handle payments. I ask d her for the cancellation policy its been 30 minutes she has yet to respond. ******* apparently decided to not respond. ***** is no help, ***** is no help , ****** is no help ******* is no help. Housecall pro has no real support just chat agents in place to create tickets and provide no resolutions

    Housecall Pro

    Date: 04/18/2023

    Hello! Sorry you are having this issue, can you email me at ************************************** so I can investigate further? From what I see you had issues with estimate via the mobile app. I am having a member of the team reach out to help!

  • Carmen T

    Date: 03/30/2023

    Carmen T

    Date: 03/30/2023

    They keep calling to offer services and we keep telling them to stop, but they keep on calling. Very irritating and unprofessional

    Housecall Pro

    Date: 03/31/2023

    Hello ******! Sorry to hear that you are having this issue. I am having an issue locating your information in our system by your name in email. If you could please send me an email at ************************************** with the phone number they are calling, I can work to get you removed. Housecall Pro has been able to help over ****** pros manage and grow their business. Looking forward to hearing from you!

  • Peter H

    Date: 02/09/2023

    Peter H

    Date: 02/09/2023

    HCP is a first class company. The software is user-friendly and the customer service is quick and helpful. I really like the fact that they are always improving their software's usability and effectiveness. Switching over from 'the Titan' was the best thing we ever did. At the time of writing this the VoIP could use some more help, but other than that I am extremely satisfied with Housecall Pro.

    Housecall Pro

    Date: 03/31/2023

    Sorry for the delay here, so happy to hear you are enjoying the software! We are working on our Voice solution and are releasing some exciting new features tied to Voip as well! Feel free to email me at ************************************** if you need anything or have any additional feedback!

  • Corey C

    Date: 02/09/2023

    Corey C

    Date: 02/09/2023

    If I could I would not give them one zero the only reason why I gave them one is because you have to in order to leave a review. They are a fraudulent company and they work with another company to handle the credit card process called striipe. And if any random customer just wants to get their money back they can dispute the charge and stripe will allow their Bank to take your money from your business account. At any given time they can freeze your account even if you have money pending in the credit card process. The site where you upload your evidence for the dispute will not even let you upload large files with a lot of evidence seems like they're working with that customer's Bank also. Again they deserve zero Stars terrible terrible company to deal with and there's your warning

    Housecall Pro

    Date: 02/09/2023

    Hi Corey, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you’re open to discussing further, please send us an email at [email protected] - Thank you again.

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