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Business Profile

Meats

Wellbone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meats.

Complaints

This profile includes complaints for Wellbone's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wellbone has 2 locations, listed below.

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    • Wellbone

      3065 Beyer Blvd San Diego, CA 92154-3499

    • Wellbone

      3065 Beyer Blvd Ste B-103 San Diego, CA 92154-3499

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my "premium medium" steak bundle on 9/20/2022.I paid for 2-5 day shipping. I received my order on 9/29/2022.The website description of the steaks claim that they are all dry aged as well as "premium".I opened my box and much to my surprise the steaks that the website had promised were "premium" were far from that. At best they are "choice" grade and that is being generous.I contacted their customer support line and explained my concern. The lady that answered my call informed me that their website is most definitely misleading and they are " working with their website developer to get this fixed".I explained how dissatisfied I was with the order I received because not only was it not delivered on time but also because the quality of meat was far from what was advertised.I then asked if I could speak with a manager or supervisor. She informed me that there was not a supervisor available at the moment. - understandable.So I asked when would be the best time to call back to speak with a supervisor and she let me know that they currently do not have a supervisor to handle these situations.She proceeded to continue talking over me and eventually hung up.Her only responses were " i'm sorry sir", "I understand sir" and "I do apologize sir" as if she was reading off of a script.This is an unethical way of doing business. Starting with false advertisement of a product and shipping and then refusing to offer any assistance to resolve the situation.

    • Initial Complaint

      Date:07/28/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is a complete scam They are claiming to sell online steaks but never deliver the same as you order. Also the quality is horrible. Online it says 100% satisfaction guaranteed but they never respond to emails or phone calls. And online chat never connects. Pure scam. Lots of similar experiences noticed on their ****** reviews as well

    • Initial Complaint

      Date:07/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is advertising online steaks. Shipped to your door. 100% satisfaction guaranteed or your money back.They are not Shipping the right quality. Or quantity of steaks and when you try to request a refund they say refunds are not allowed.It's a scam

    Wellbone is NOT a BBB Accredited Business.

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