Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a reservation through Member Deals on 12/20 for a hotel stay on 1/12/24. My card was charged and I received an email confirmation with my reservation details. I called today to see if I could check in earlier than 4pm tomorrow and they said, "we do not have a reservation for you." I provided all the information I could and the hotel produced zero results. Long story short, I called Member Deals three (3) more times and the hotel same amount, as Member Deals continued to tell me their system showed my reservation and provided additional confirmation numbers. The latest confirmation number belonged to someone else staying for six (6) nights. I called Member Deals again (just now) and they said, "we are doing the best we can and I should expect some results within 1 - 3 hours". Member Deals says, "we are forwarding the information to the escalation team and should hear something back soon on the outcome" and I stated, "why is it too hard for Member Deals to call the hotel and straighten this all out as I have to be at the hotel tomorrow for an event!" Member Deals stated, "we will have an update from the hotel within 1 -3 hours so be patient and we are doing all we can to serve you and provide the best experience. I am not sure why there is so much confusion here when I booked this weeks ago and I ONLY FOUND OUT before I called to see if I could check in early. I CANNOT imagine how frustrated I would have been to find out tomorrow at the hotel with all my luggage.

  

  Business Response

  Date: 01/12/2024

  Hello *******, 

  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your situation. I will contact you at your email address today, to connect and confirm the details we need to assist you.
  
  Thank you,
  **********;

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have not received my products I want a full refund 

  

  Business Response

  Date: 12/12/2023

  Hello *******,
  
  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your ordering expereince. I will contact you at your email address today, to connect and confirm the details we need to assist you to get you taken care of.
  
  Thank you,
  **********;

  

  Business Response

  Date: 12/12/2023

  Hello *******, 

  Thank you for speaking with me on the phone. We are working to get your order issue resolved and will continue to follow up via email with any updates. 

   

  Thank you,

  **********;

• Initial Complaint

  Date:11/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, 2023, I purchase concert tickets to ********* concert for Sept 22, 2023 at ************, **** through GovX website's link to *********** (receipt attached). The concert was postponed due to lead singer illness and new date was TBA. The concert was rescheduled on Nov 17, 2023 for the new date of Nov 22, 2023. However, GovX's *********** never informed me of the new date or provided me with new tickets for the event.I contacted *********** on the day I learned of the new concert date and informed them that I was never contacted with the new date and did not have the correct tickets and therefore could not attend and requested a full refund. *********** responded by saying my request was denied (response attached). I attached screen shots of the tickets which show the old date (Sept 27, 2023) showing "postpone" and never updated. Also, the "transfer" and "sell" buttons are grayed out which means I could not transfer or sell them to anyone else if I wanted to. I contend that it was ***********' responsibility to inform me of the new date and provide me with new concert tickets and I should not be held responsible for their mistakes. Additionally, GovX should also be held responsible since ***********' link is part of their website.

  

  Business Response

  Date: 11/24/2023

  Hello Art,

  
  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your Concert experience. I will contact you at your email address today, to connect and confirm the details we need to assist you.

  
  Thank you,
  *****

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to contact company and constantly missing items that were paid for and not delivered.

  

  Business Response

  Date: 09/19/2023

  Hello *****,
  
  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your ordering experience. I will contact you at your email address today, to connect and confirm the details we need to assist you.
  
  Thank you,
  **********;
  

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I planned a *********** vacation for the week of 9/16-9/23 with two nights near Mt. Washington, ** and 5 nights in coastal *****. I booked three separate hotels through GOVX as we are a First Responder family. (FDNY) Unfortunately, Hurricane *** was barreling up the eastern seaboard and we decided to err on the side of caution and changed our plans. ***** was under a state of emergency from Friday, 9/15- Sunday, 9/17.We moved our stay in North ******, ** to the following weekend (From 9/16-9/18 to 9/23-9/25.) When I called GOVX to modify the reservation, they informed me that they do not modify- only cancel and rebook. BUT- they also charge the cancellation fee of the entire stay ($582.39). We are rebooked for 9/23-9/25 and it doesn't make sense to pay twice for one stay.We also asked to cancel our hotel in Boothbay Harbor (forecast was for the area to receive heavy rains and wind from the Category 3 hurricane on the day we cancelled.) We were informed that since it was after the 9/5 cancellation date there was nothing they could do and they kept our money. ($858.44)There was NO CONSIDERATION of a hurricane in the area. We have lived through Hurricane ***** among others here on Long Island and are well aware of the devastation a hurricane can cause.What GOVX is doing just isn't right!

  

  Business Response

  Date: 09/19/2023

  Hello ****,
  
  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your hotel booking experience. I will contact you at your email address today, to connect and confirm the details we need to assist you.
  
  Thank you,
  **********;
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If not, then I will b filing another complaint
  
  Regards,
  
  ***********************
  
   
  

  

  Business Response

  Date: 09/13/2023

  Hi ****,
  
  This is *** with GOVX. Thank you for reaching out to the BBB to share your feedback on your experience. I have escalated your request to our Brand Partner *********** to ********************** with you direct.
  We will contact you direct via the email you provided in this complaint, to follow up once we hear back from ***********.
  
  Thank you and we will be in touch.
  ********;

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

  

  Business Response

  Date: 09/12/2023

  Hello ******,
  
  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your order experience. I will contact you at your email address today, to connect and confirm the details we need to assist you.
  
  Thank you,
  **********;

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning So I am a veteran and used gov x to book a hotel so I book sea mist website made look great a cinema on site food place to eat wrong I got there and it was horrible no place to eat coffee pot and tv both broke beds falling in dirty awful place owe only two pools open both green and when I went the front to complain I was told if I did not like just leave so I emedetly contact govx to the situation that I wanted my money back and everything sent few pictures and it was nothing like there site said so they said they contact the hotel and it was up to them to hotel and the hotel told them that I never told the hotel about anything that was wrong and thats a lie I have proof two witness when I talked to the maniger who told me to just leave and I am sure I was on camera and also when I talked to them on the phone bc they said they record phone calls and I try to ask govx what to do and to exfoliate bc we have proof we can show the hotel and they wont so I am trying to get a refund for false advertising I also have email for gox and I know yalls phones record everything Pls call or email *************************** ************ *******************

  

  Business Response

  Date: 08/21/2023

  Hello *******, 

  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about your Hotel booking expereince. I will contact you at your email address today, to connect and confirm the details we need to assist you.

  Thank you,
  **********;

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

  

  Business Response

  Date: 08/21/2023

  Hello *****, 

   

  Thank you for contacting GOVX through the Better Business Bureau. I am sorry to hear about the issue with your order expereince and refund delay. We are going to reach out to you today, 8/21 to assist. We will reach out via your email first to notify you.
  
  Thank you, 

  **********;