We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apps

NeoBod

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apps.

Complaints

Customer Complaints Summary

  • 410 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting charged $19.99 per month from Neobod since 11/2021. I have never signed up for or authorized this service or charge. I do not even know what the service provides. Unfortunately, I only noticed this charge on my July 2022 bill. I called Comenity to let them know it was an incorrect charge. They said that I had to pay it, or I would be getting a late fee charge. I called the number for YOURSECURENEOBOD, which was ************. I told them to immediately cancel this service. I told them that I never authorized this service. They sent me a letter of cancelation dated 7/21/22. I received another bill today for Comenity BJS Wholesale Warehouse Mastercard and the charge is still on my statement. The charge is dated from 7/10/22. Now i am responsible to pay this amount or get a late charge fee. I understand that I should have caught this months ago. It is definitely a scam and I am out almost $180.

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, August 9, 2022 I was charged $19.99 in my bank account for a charge I don't recognize for something called ONLINE NEOBOD ORDERS.I never signed up or willingly paid for such.I've seen over 40 complaints against said neobod company scamming or somehow charging this from people. How did they get my information?I want a refund and guarantee that this won't happen again!

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This recurring charge started appearing on my bank statement in April. I did not subscribe to anything, and I have no idea what this charge is for. I cannot figure out how to cancel it, because I have no idea what it is.

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charge $19.99 on July 6,2022 and $19.99 on August 5,2022 for something I didnt sign up for

  • Initial Complaint

    Date:08/04/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28 I called to cancel a subscription I never even signed up for. They said they would cancel it and send me an email which I never received. They claim they could only send 1 email. I called back on July 29th to make sure it got canceled and she said I can assure you it was canceled. On August 1st it was taken out of my account again. I would like to be refunded my money and the subscription CANCELED.

  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** taken from me. I didnt order this

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a charge showing a monthly subscription fee of $19.99 for this company. I NEVER signed up for a subscription to allow $19.99 to be charged to my account! I called a number *************) that showed on my credit card charges. All they answered was customer Service. I had to ask what company was I calling and she said it was for a number of companies. I said I was calling to reach *********** Neo Bod (this was the name of the company that was charging my account). She told me she represented a company called NeoBod. I told her I never asked for a subscription for Im this company and told her to take my account and name off of this companys list. She said she removed it. I know I will not be able to go thru the hassle of trying to get my money back. I just want to file this complaint with BBB to ensure that I have shown that I have taken the necessary steps to have this company removed from taking any more money in the future from my account in case I have to make further steps to stop these charges!

NeoBod is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.