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Business Profile

Apps

NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 411 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In reviewing monthly banking statements, I noticed monthly withdrawals from GetNeoBode in ************. A ****** search suggests this is a fitness app, however, I never downloaded a fitness app and have not authorize this charge. They have been deducting $19.99 per month from my account without my knowledge or consent. I dont even know who to contact because this business is not reputable and contact information isnt easily located.

    Business Response

    Date: 06/27/2025

    Dear **** *****,

    This BBB is addressed to a company called NeoBod, located in ************. I feel like this was sent to us by mistake.  We dont have any affiliation with this company and our company is not mentioned in this complaint. Please let me know if anything else is needed.

    Thank you
    **** ********/ag

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $19.99 on my bank card on 1/15/2025 & again on 2/14/2025.I did not authorize these transactions nor do I know who this company is. I would like a refund of $39.98.

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/16 I noticed a suspicious charge of $19.99 on my account and after researching noticed that NeoBod or fitnessgoalapp charged me for an app I never downloaded or even knew about. 100% fraud here. Not sure how they are doing it and would provide zero explanation when I called. I am warning everyone I know.

  • Initial Complaint

    Date:12/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not authorize or know of this purchase for $19.99

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a charge on my bank statement for "Health Fit" that I did not recognize. So I contacted my bank who informed me there was not additional identifying information on the business. But, they provided a phone number that I could call. Once I did, there was no business name, and the representative couldn't give me the name of their company. She said they are customer service for a variety of businesses. She did provide information that an App was installed by the name NeoBody to my phone and that's what the charge was for. However, I had never heard of this app and is not found anywhere on my phone. I'm not sure how this happened as I am very careful with my bank account information, and do not sign up for subscriptions as I cannot afford them. Not to mention, I have a team of health professionals working with me on weight loss/maintenance.

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was charged on 11/24 for $19.99 for HEALTHFITAPP. I called the number to find out what it is and they said neobod app. I said I didnt sign up for this and they said it either came with a watch or I signed up for it through App Store. Neither of those are true. I asked for refund and cancellation which they said they did but I never received email confirmation. I called back multiple times asking how they obtained my information and they could not give me a satisfactory answer. When i threatened to take this as high as I could go they hung up and refused all calls after.

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neobod is charging my credit card for a service I never requested. I had to cancel my card and contact many companies that legitimately charge that card. Then wait 2 weeks for a new card. I have no idea how they got my information.

  • Initial Complaint

    Date:11/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** to my bank account for something I know nothing about. Buyneo something. So, although you dont handle crimesthis is THEFT!!! No idea who this is or why this charge is on my account!!

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    company has been charging $19.99 USD on my credit card for 14 months, starting August 2023. We did not authorize this. I was not provided with any services, product or invoices at any time. I called the number appearing on my charge statement on 11/11/24, to inquire what the charge is for & how they got my credit card#. Requested them to cancel this. Waiting on refund (they said they would only refund 1 month pending charge). This is a scam, we used no product, never signed up, certainly never gave our credit card, yet they billed us 14 times? Total scam. Horrible.

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting charged $24.97 monthly from Online Elite Deals. When I called the number on my CC it turns out to be from an App called Fitness by NeoBod. I never signed up for this app and it certainly isnt downloaded on my phone. They said they would cancel and refund the payments (3 total that I can see) but after waiting 10 business days, no refund. I called again and was told the account is still active and she will go ahead and cancel and request a refund. This time they gave me a cancelation # ********. I have since requested a new card and # so they can no longer keep charging me.

NeoBod is NOT a BBB Accredited Business.

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