Complaints

This profile includes complaints for GoShare Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoShare Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoShare Inc

  600 W Broadway San Diego, CA 92101-3311

  
• 

  GoShare Inc

  11440 W Bernardo Ct Ste 300 San Diego, CA 92127-1644

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a background check done by GoShare and was prompted to pay $25 at payment which they did take from my account. I even have the email they sent to tell me its $25 for payment. I saw an additional charge for $105 days after. When I reached out they told me that if I have lived, worked or got a violation in the state of ******** I was charged the extra $105. I have explained to them that I have never lived, worked or gotten a violation in the state of ******** in my entire life. Im not associated with that state in anyway but they keep telling me I have. Nothing even showed on the background check that I have any association with the state of ******** I even called Checkr and they have confirmed that nothing in my background check stated I have any records in ******** so I need my $105 refund.

  

  Business Response

  Date: 09/27/2024

  Thanks for the information *****. I apologize for this happening. I have forwarded your information to the Driver Support team to review.

  Customer Answer

  Date: 09/27/2024

  I have reached out to driver service numerous times explaining the situation and all Im getting is that its what I have reported and its not their fault which I explain do have never lived, worked or has a citation in ******** to be charged 105. I even contacted Checkr just to make sure and nothing about ******** was on my records.

  

  Business Response

  Date: 09/30/2024

  A NY state/county search was run based on the information he provided; we can confirm no hits/charges so the *** is clear, but a NY search was run. GoShare is charged for the New York search as detailed in the Driver FAQ online and therefore we charge the Driver.

  Customer Answer

  Date: 09/30/2024

  I would like to be provided with what information prompted that search because I have not entered nothing about New York cause I have nothing to enter.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26th,2024, I applied to work as a gig worker, they claimed there was work in my area. So I paid them $50 for a background check. Finally July 11th, got approved to start work. I was (and still am) logged in their system for "available to work" not one gig or "job" has been available! There's obviously ZERO work for *********, **. On July 20th contacted customer service requesting for a refund on the background check and explain to them just as I explained to you that they're apparently is no work in my area and they were not allowed to even accept my money as other companies won't accept your money if there is no work in your area. They can put you on a waiting list until they're established in your area but they do not claim that there is work when clearly there is no work. For 2 days I tried to make contact with them spoke with robot after robot via email still refusing to give my money back and not one time has there been any work in my area. I would like my $50 back that was very misleading and they made me believe that I was going to be working and making all kinds of money etc etc when clearly there is no chance to make money with them and therefore I want my $50 refunded. Thank you!

  

  Business Response

  Date: 09/06/2024

  Hi Amber, 

  Unfortunately the background check fee is not refundable. You can read more ***************************************************************************************************; Also I do see projects that didn't get accepted by drivers in the ************** area in the past 4 weeks.  If you are not getting notifications, I recommend clearing your app cache (different for every phone), logging out and back in.  

  Customer Answer

  Date: 09/06/2024

  Goshare's response is unacceptable and false. I would love to see proof that there has been 4 drivers that accepted work in "**************" area. They do NOT have work here! They shouldn't have  charged me for a background check, pretty simple. Any other gig work companies do not let that happen. I will see them in court if they can't refund $50 dollars. 

  Customer Answer

  Date: 09/06/2024

  Goshare's response is unacceptable and false. I would love to see proof that there has been 4 drivers that accepted work in "**************" area. They do NOT have work here! They shouldn't have  charged me for a background check, pretty simple. Any other gig work companies do not let that happen. I will see them in court if they can't refund $50 dollars. 

  

  Business Response

  Date: 09/19/2024

  Unfortunately, we will not be able to refund the background check. As it says **************************************************************************************************; and on the website when the potential driver is entering their credit card information to pay for the background check, the fee is non-refundable. We cannot comment on other gig companies. This is GoShare's policy which is clearly documented. 

  Customer Answer

  Date: 09/19/2024

  GoShare has mislead and scammed me. There is no work in my area therefore should NOT have charged me $50. They are a scam and should be stopped. They mislead and should just refund my money and be over this. Goes to show you how they are not human. 

• Initial Complaint

  Date:08/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to deliver for Goshare. I passed my background checks but was denied to deliver for the platform with no explanation. I feel like I was scammed. The only thing I was told was We wish you luck on your future endeavors After paying for my background check at least let me know why I cannot deliver for you all

  

  Business Response

  Date: 08/12/2024

  Good morning, 

   

  Unfortunately, you didn't qualify because your driver's license was not in the state you are working in.  You can get more information *********************************************************************************************************;

   

  Sincerely, 

  Sean 

• Initial Complaint

  Date:07/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a DOT license holder who frequently deals with vendors, I have encountered numerous challenges, but my experience with GoShare has been the worst. The primary method of communication with GoShare is through chat, which is extremely limiting and ineffective for me. Real-time, two-way communication is essential in my line of work, and the chat-only option has proven inadequate.My frustration began when GoShare repeatedly changed delivery dates and times without consulting me or seeking my approval. This lack of consideration disrupted my schedule and created significant inconvenience. Furthermore, the level of respect in their communication was severely lacking. The tone of their messages was dismissive, and it felt as though my concerns were being brushed aside.The only time I received a prompt response was when I mentioned that I would contact corporate and follow up with a certified letter. Its disheartening to think that only the threat of escalating the issue to higher authorities prompted them to take my concerns seriously. As a professional who prides herself on timely and respectful interactions with vendors, this experience with GoShare has been extremely disappointing and frustrating.

  

  Business Response

  Date: 07/24/2024

  I apologize working with GoShare hasn't been all positive.  Unfortunately, we are set to the schedule of the customer. It sounds like that project just wasn't the best one for you. I will definitely review interactions surrounding the project. Chat or text is the instant access to customer service and the best way to contact them.  

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 26, 2024 I, ******************* is filing this complaint against GoShare Inc under the false allegations stated by GoShare in order for them to terminate my contract with them as a driver. u accepted, damaging an item, insulting/disrespecting a customer. ********************** dealbreaker #2: An average customer feedback score of less than 4.0 out of 5.0 Project ****** the client stated that *** took a trailer hitch from their lot. Client tried to contact him several times and *** was not responsive. All of these allegations from Goshare is FALSE. 1, I have never been late delivering an order and I have never canceled a delivery. 2, I have never damaged an item. I have delivered 4 items with Goshare, 3 trailer drop offs and one mirror delivery in which the client assisted me in caring it inside of their home. None of the trailers were damaged and I have photos of each and every trailer. 3, I have never insulted or disrespected a customer. ********************** claimed I have less than 4.0 star rating however as you can see with the attached evidence that I have 5 stars. Lastly, there was a hitch in front of the last trailer I picked up Project ******. I moved the hitch out of the way not knowing that I accidently placed it in the bed of the truck. I was focused on the trailer and making sure everything was ok with the trailer. I completely forgotten about it as it was just a hitch. I informed that customer that I had placed the item on the side forgetting that I accidently placed it on the bed. I informed Goshare that I realized I had the hitch yesterday when I started my work week. I swiftly brought the hitch back to the customer and apologized as I didnt realize I had the hitch. Hours after I returned the missing item Goshare falsely terminated my contract under false allegations. Under Florida law these false allegations is considered defamation. As you can see from the evidence, I had 5 stars and was ranked high on the leaderboard. Please see attached word doc.

  

  Business Response

  Date: 06/27/2024

  Hi ***. Thanks for writing. Unfortunately we will not be able to reinstate your access to the GoShare platform. This decision is final based on the reasons outlined to you. We wish you the best in your future endeavors.

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,I am writing to request assistance in activating my GoShare account. I have completed all the necessary steps, including paying for a background check, which came back clear. For the past two weeks, I have been in constant communication with your customer service and driver support departments.My insurance is valid, and I recently purchased it on June 7, as indicated on my insurance card. Despite this, I continue to face issues with getting my account approved. My registration and insurance have both been approved multiple times, yet my account remains inactive.I would greatly appreciate your help in resolving this matter and activating my account as soon as possible.Thank you for your attention to this issue.Best regards,*************************** It PS it is very hard to be discussing something on a email when no one is replying back to you in a timely manner either.

  

  Business Response

  Date: 06/26/2024

  *****, 2 things. 

   

  1. The BBB isn't a division of GoShare. They don't determine how many driver applicants the team has to review. And I hope you would agree that any driver who has applied and supplied all of their information before you should be activated before you. 

  2. Your profile was activated on 6/21/24. You were sent an email of the activation as well as other emails detailing how to be a great GoShare driver.  Please check your email and log into your account.

  Customer Answer

  Date: 06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The only problem I have is customer service not responding to my request
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund of my background check. They want to charge me an additional $100.00. I no longer want to perform on their platform. I have also seen that people have been waiting months to come on to the platform. I cannot afford to pay a company to be on their platform and I am not immediately activated.

  

  Business Response

  Date: 06/12/2024

  Unfortunately, we will not be able to refund the background check fee.  We do advise the fee is not refundable in the email sent, on the website *********************************************************************************************, and on the site when you are paying for the background.  Counties in ******** charge extra so as the website says: The background check fee is $49, or $154 if you have ever lived, worked, or received a citation in the state of ********. In 2019, New York raised the prices of records requests in their state. Unfortunately, the high cost of conducting a background check in the state of ******** requires us to charge a higher amount if you are a current or past resident of the state. The background check fee is non-refundable.

  Customer Answer

  Date: 06/12/2024

  I have lived in *** prior to 2019 and not after Your trying to charge me ****** for a state I no longer reside in.  This doesnt include me. 
  I have lived in ** since 2017. 
  I dont need to deliver upon your platform. I dont care to deliver upon your platform. I would rather part ways. However I would like to be refunded and part ways.

  i want my information out of your system as well upon the issuing of my refund. 

  Your allowing people to sign on and your not telling them that there is a 6-8 week waiting  period as well. 
  

  Ive been on plenty of delivery gig platforms you can think of and never once having to pay for checkr which majority of the delivery platforms use. 
  
  

  

  Business Response

  Date: 06/13/2024

  The ** fees are pass through fees we get charged by Checkr. As you said you lived there at one time. Since Checkr found that information, they must check and hence the charges.  Unfortunately we cannot refund those charges. You can read more here: *********************************************************************************************

• Initial Complaint

  Date:06/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26,2024 I applied online with GoShare, they required $49 for a background check. They had many warnings for no refund due to not clearing a background check and it would take 4-6 weeks to finalize. My background cleared and I uploaded all required documents on March 26. I emailed GoShare on several occasions inquiring about my documents review. They continue to say that due to high number of applicants review times have increased. I am asking for a refund of $49 due to GoShare inability to review documents in order for me to work.

  

  Business Response

  Date: 06/03/2024

  We have refunded the background check fee to this potential driver.

  Customer Answer

  Date: 06/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Passed all checks sent in photos 4/8/24 Checked back with them via chat bot No Help at all You scammed me out of background check fees Shame on you Return my fee

  

  Business Response

  Date: 05/10/2024

  Hi *****. Thanks for the email. Just a couple of things. 1. you were told in multiple emails our current backlog is 6-8 weeks. 2. You emailed Driver Support on April 10th from an email address that is not associated with your account. We replied to you requesting an email from the correct email address and never received another email. 3. You did initiate a chat but when an agent came on to chat with you, you never responded.  

  To be able to assist you, you need to email ********************************* from the email address associated with your GoShare profile. The Driver Support team will be able to tell you if you are missing anything to move forward. 

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I applied to be a driver with GoShare. The description they provided approved that I meet the requirements as well as my vehicle. I passed the background check and was sent a link to watch a video and I completed it. I uploaded all my information including: ID, vehicle pictures, insurance, my selfie, vehicle registration and everything was on review for over 3 weeks. And finally I received a response that they are not going forward with my application without giving any explanation. I think this has to do with providing my personal opinion on them on bbb a week before I was declined. This is not legal and not making any sense at all. They now have all my personal information for no reason. When I checked their ratings on bbb, it shows 1.38/5 which is very suspicious of being a total scam and stealing money from candidates as background fees of $49.

  

  Business Response

  Date: 04/05/2024

  Hi ********. We did remove you as a driver on the GoShare network because of your actions going against the GoShare Community Guidelines. Also, we refunded the fee you paid for your background check. You are not out any money. We wish you the best of luck in your next endeavor. 

  Customer Answer

  Date: 04/05/2024

  so I got removed because I gave my opinion and expressed my freedom of speech which is against the law. And the guidelines you have are not legal since they are preventing people from expressing themselves and I seek further investigation into this matter. 
  also, I did not receive the $49 fees you said it was refunded. 
  I would like a proof that my sensitive information is deleted from your system because I doubt that it will be sold or used to steal my identity. I had a friend who signed up with Uber but never drove with them, and he found out that someone is using his uber account in ******** while he lives in ********. 

  

  Business Response

  Date: 04/11/2024

  Hi ********. 

  I emailed the refund receipt to you again today. You have been removed form the GoShare network. Also, we are not Uber so I cannot comment on your friend.