Reviews

Review Details

• Review fromJeremy A

  Date: 09/10/2023

  1 star

  Jeremy A

  Date: 09/10/2023

  Psyonix (Epic Games), the developer and technical support company for Rocket League gives pat answers for problems with their games. If you ever have a technical issue with your game, they will blame your Internet connection and platform settings and finally your game platform itself. I had a good conversation with Xbox support and confirmed that my system and internet was in great shape for gaming. I let Epic Games know the results of my consultation with Xbox support and was mildly ***** with them about their diagnostic answers that solved none of the problems I was having with the game. As I was continuing in the chat about the specific issues I was having, the chat window promptly closed. I wasn't able to start a new chat and was also apparently blocked from ending an email request. I guess if Psyonix (Epic Games) doesn't like what they get in the chat, They'll block your ability to communicate with them. How childish!

  Psyonix

  Date: 09/20/2023

  Hello ******. So sorry for the experience you had. I was able to find some tickets/chats between you and our agents. I found the conversation where you were informed for misuse of Epic Games Player Support chat. After looking into your activity further, I have concluded that there is no misuse of our chat services; I have removed the restriction on your account, allowing you to utilize our chat support services. I apologize for the misunderstanding and confusion; I will ensure the appropriate coaching is provided. In some cases, our agents are required to convert chat conversations into email threads. This allows them to investigate specifics issues further. Because there is a large amount of contacts from you, If you have specific ticket numbers where you believe agents did not provide you the best support regarding your technical issue, please provide them and I will also be happy to take a look at these chats/tickets.

• Review fromTimothy S.

  Date: 06/16/2023

  3 stars

  Timothy S.

  Date: 06/16/2023

  This company has made a creative and fun game, although I do have an very inconvenient issue that has came from playing this game in early *********************************************************************************************************************************************************************** late-January of 2023, I was permanently banned for "Cheating". I can say I did in fact use a 3rd party tool / bot to play games but it was only in private matches against friends. I have spoke to a developer of the game named "Psyonix_Todd" via discord privately and he stated the bot is allowed to be used in private matches / offline as the metrics used to detect the bot is only for matchmade games like ranked/casual/extra modes. I have only used this third party tool in private matches against friends and I have every replay file to prove this. I am requesting support to assist me regarding this matter without being sent the same copy and pasted message.I have sent a Notice of Dispute via email and I have not been contacted back yet. I am being left with no more options as I believe I have been unfairly banned and I am determined to prove this to Psyonix and have my game access restored.I have left a 3 star review because the game is fun, and deserves 5 stars but my experience over 6 months contacting support has lead me to dislike the policy of the parent company, Epic Games.Someone at Psyonix, please help!!!

  Psyonix

  Date: 06/20/2023

  So sorry to hear that you are frustrated with the support we provide. I wasn't able to find any contacts with support using the address provided, if you'd like to share the email used for those contacts I'd be more than happy to look into this further.Players that purchase Rocket League can compete with other players in an online environment. Unsportsmanlike behavior is anything that other players report that we notice that is contrary to the idea of fair play with others. Using bots to play is definitely against the concept of fair behavior. When we discover players exploiting the game we issue bans to ensure a safe environment for our other players and that ban will not be removed.

  Timothy S.

  Date: 06/20/2023

  Thank you for getting back to me regarding this. I I would like to reiterate that I have sent a notice of dispute and also I have been told that my use of the bot was fair use. Other emails that I have used to contact support (before changing it) could have been one of the ********************************** ******************* ******************** Please let me know if you are able to locate the conversations I had. I would like to communicate with someone at psyonix about this since I enacted my right to submit a notice of dispute. I appreciate your time.

• Review fromKenneth B

  Date: 05/06/2023

  1 star

  Kenneth B

  Date: 05/06/2023

  Unfair, unjust bans for obscene ban times, under the guise of "unsportsmanlike conduct". YET, when consulting THEIR **** ***** AND Code of Conduct, there is NOTHING in EITHER of these documents regarding ANYTHING dealing with "unsportsmanlike conduct". I sent SEVERAL appeals, ONE of which had some idiot state, "please consult the web on the definition of "unsportsmanlike conduct"." SO, ANY company can just INSERT ANY rule they want, WITHOUT INCLUDING IT IN ANY DOCUMENTS, and demand YOU consult a THIRD-PARTY to VALIDATE this for them. Riiiiiight. I plan to take legal action on this matter soon enough, just waiting for more evidence, as this is their SIXTH time issuing the SAME EXACT ban "banned for 720 hours for unsportsmanlike conduct". Although ONE ban was set for **** hours, I lost a good chunk of income due to all these bans, as I use this game to pay my bills (the only game im good enough at to ****** a following). The loss of finance is less of my main concern, as my main concern, is the VAST number of players who were also subjected to this unfair treatment with fake reasonings not stated anywhere in their documents regarding such bannable offenses. It has ALWAYS been clear in ANY competitive game environment WHAT rules will get one banned. But NOWHERE in ANY of Psyonixs documents does it state "unsportsmanlike conduct" is a bannable offense, NOR do they establish what "unsportsmanlike conduct" means, under their rules, guidelines, and CoC. And yes, as another reviewer stated, their mods DO NOT validate these claims. IN FACT, they RELY on the ****BASED ***************** system, being that, a *** counts the number of reports and commits to banning when ** reports have been issued (WHETHER THE REPORTS ARE RIGHT OR WRONG, TEN PLUS reports on ANY person resulting in an AUTOMATIC BAN). Then a human PRETENDS to verify (when ALL they do is check whether the *** committed the report, if yes, "ban is just", according to them). I know one who was part of their staff

  Psyonix

  Date: 05/08/2023

  Psyonix cares about providing a fun and fair environment for players. Players that purchase Rocket League can compete with other players in an online environment. Unsportsmanlike behavior is anything that other players report that we notice that is contrary to the idea of fair play with others. Play by the rules. Cheating, griefing, playing for the other team, and exploiting bugs are not allowed. This starts with temporary restrictions, but if the behavior continues we will eventually prevent them from playing online with other players. This player received these restrictions in-game and has posted a negative review in response. To protect our community we will not be changing the restrictions placed on their account.

• Review fromMicah C

  Date: 04/15/2023

  1 star

  Micah C

  Date: 04/15/2023

  Got banned for bare minimum. Have had worse said to me in game and I got banned for something small compared to what *** had said to me IN GAME

  Psyonix

  Date: 04/17/2023

  Psyonix cares about providing a fun environment for players. Players that install Rocket League can compete with other players in an online environment. When players abuse the online chat feature by swearing, harassing other players, or other toxic behavior, we take action to preserve our community. This starts with temporary chat restrictions, but if the behavior continues to be toxic we will eventually prevent them from playing online with other players. All players agree to our Terms of Use when they install Rocket League. The Terms of Use can be found here: (*****************************************). I was not able to find a help ticket with the email address provided. If you used a different email address please let me know and I will research this further. If we discover any abusive behavior I will not reverse the earlier decision.

• Review fromJoaquin R

  Date: 10/14/2022

  1 star

  Joaquin R

  Date: 10/14/2022

  They ban people ***** ***** for ridiculous amounts of times. I am never playing rocket league again until they provide a chance to rebate the ban reason.

  Psyonix

  Date: 10/20/2022

  My apologies, I wasn't able to find any contacts with our help team using that email address. If you used another address please let me know and I can help out further. You can also send an email through our help site at:https://www.epicgames.com/help/en-US/rocket-league-c5719357623323

• Review fromNathan B

  Date: 06/13/2022

  1 star

  Nathan B

  Date: 06/13/2022

  The company didnt even try to resolve my account issues I contacted them multiple times off rocketleague.com, psyonix.com and epic games.com, horrible customer service, and unprofessional company standards.

  Psyonix

  Date: 10/20/2022

  Using the email provided here I was only able to see one contact through our chat team. The request was to remove a 24-hour hold on platform changes, which is something that cannot be done. I apologize knowing that must have been frustrating news to receive.If you contacted us with another email address, please let me know and I can follow up on any help needed. Or you can send another email through our help site at:https://www.epicgames.com/help