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Business Profile

Parking Facilities

Ace Parking Management Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ace Parking Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ace Parking Management Inc has 23 locations, listed below.

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    Customer Review Ratings

    1

    Average of 22 Customer Reviews

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    Review Details

    • Moh A

      Date: 02/05/2024

      I recently visited the ACE Parking garage at ***************************************, specifically to use the Tesla charging stations. Unfortunately, I encountered a significant issue: all available chargers were non-functional. This situation was made worse by the absence of any signage indicating the chargers were out of order.Despite paying $8 for parking, I was unable to charge my vehicle, which was the sole purpose of my visit. I found this particularly frustrating, as there was no immediate resolution or acknowledgement from the management when I raised this concern. My subsequent attempts to seek a refund for the parking fee, given the inability to access the expected service, were met with refusal. Emailed back and forth with SD operations manager **** and her supervisor and ******. They were absolutely unhelpful and evading responsibility.This lack of reliable infrastructure maintenance and customer service responsiveness at this location.I advise fellow Tesla drivers to be cautious when considering this garage for charging purposes. The reliability of the charging stations and the management's approach to addressing customer issues are areas that desperately need improvement.FIND ANOTHER SUPERCHARGER

    • Brad S

      Date: 02/03/2024

      I'll never patronize your business again. No hourly rates and a a late fee that is 70% higher ($40) than the already outrageous base cost ($23.50), and a $3.50 fee tacked on to boot. Price gouging doesn't even begin to describe this company's astonishing greed. I wouldn't recommend anyone using this company for anything.

    • Adrian G

      Date: 01/08/2024

      Adrian G

      Date: 01/08/2024

      This company oh horrible, we entered parking lot at the midway in *********. Lot was full and after looking for a spot for over five minutes one of their parking attendants waved us over and had us double park her name was **** she told us contest it and was very apologetic. We received a 40 dollar ticket for improper parking and we contested the charge. Heard back from them and they said we were still liable for ticket, cant understand why they let cars in the lot when the lot is full. Greed Im assuming.

      Ace Parking Management Inc

      Date: 01/09/2024

      ACE regrets that we failed in our mission to provide a positive parking experience. Our enforcement team has been instructed to not issue citations for 'paid customers' unless they are parked in a red zone. Would appreciate if ticket details could be forwarded to ************************* at btarbell@aceparking,com so we can provide additional training to our team and to attempt to remedy our service issue with your experience. Thank you.

    • Unknown U

      Date: 10/01/2023

      Unknown U

      Date: 10/01/2023

      I am a disabled person working for Ace part time for special events I hardly get any breaks only in dire need and when I ask for a day off for medical reasons I get told that my attendance isn't good! There's not enough employees at my location to break me and I'm a cashier there in a area that has no where to sit I had to actually pee in my soda bottle one time because no one was available to break me then yesterday I had came in to work and I had an accident with losing my bowel on myself I have already a medical condition and after asking for assistance at my location to leave I was disliked by my manager and told to call him before i leave but then the security officer was on the phone with the manager the manager asked why am still on site i explained to let him know i was informed to contact him before I leave yet then the manager got upset saying I don't need to be there to call him which left us confused and so now I am speaking out because I'm a very good cashier I have excellent customer service I have always shown up about an hour early to work but i get this in return this ain't fair or right! I deserve respect and understanding and acknowledge for my hard work and deserve breaks yo use the restroom there is a big problem with having access to a restroom there and drinking water too.

      Ace Parking Management Inc

      Date: 10/06/2023

      We at ACE are greatly disturbed by this desription of events in this post. We try at all times to abide by every requirement for breaks for our team members. Unfortunately, we could not locate an employee who might fit the description as detailed nor could we locate a 'manager' who was aware of this situation. We request that this individual immediately contact me or our ****** Services (HR) Department so we can address and resolve this situation.*************************, President of Operations

    • Diane B

      Date: 09/08/2023

      Used app to prepay near Petco (11th and E). Get to parking lot and its full!!! No where on my prepaid ticket did it say first come first serve. Now I had to drive around in downtown traffic looking for parking. Had to pay an additional $30! Emailed is customer service the following day. Received no apology or explanation, only a refund. It seems they oversell in hopes people will not request a refund. It was inconvenient for my family and I driving around downtown making us late to baseball game. Ace needs to be transparent on app if parking is first come first serve to allow customer to plan accordingly. Beware when using an app parking is not a guarantee.

    • Laura S

      Date: 08/11/2023

      What a SCAM. Are you kidding? We pull into a parking garage in La Jolla to have lunch. Park. Go to pay and the only option is 13 hours at $45. How is this legal? The rates sign is blank. BLANK. How is this legal?

    • Martin Y

      Date: 07/28/2023

      Totally a scam and fraud, no price posted at the entrance and charged flat rate of $33 at exit. The next door valet parking is only $15 for first 3 hours, not to mention the free street parking for 3 hours even during the busiest time of the day. All these made tourists think a reasonable self parking/garage parking should be around 2-3 dollars per hour. However, you did not know that you are paying $30-$50 dollars until you exited the garage after 20 minutes.I hope the local government could do something about it and close the business or use more trust worthy company to manage the place.The place ruined all the rest experience that a tourist/visitor could get from other businesses.

    • Christine H

      Date: 06/19/2023

      This business tricks tourists into thinking its a public garage with hourly rates. There are no posted signs showing rates. There are no parking attendants. I parked there for less than 2hrs and they charged $40. When I called to ask, they said too bad, its a tourist area and they make money on weekends that way. They purposely deceive tourists and it makes La Jolla and ********* look bad for treating visitors that way. This business should be investigated for blatantly ripping off tourists and visitors.

    • Adam S

      Date: 06/14/2023

      At ********************* in La Jolla at 6:42 AM. The gate attendant wouldnt let me leave after going to ******** bagels. I explain my son in the backseat had strep throat and all he could eat is cream cheese but she wouldnt let me out Endangering my family

    • Jake S

      Date: 05/31/2023

      Rudest attendants Ive ever known. Company does not care for you or your time. Left booths unattended for 15 minutes with traffic lined up. Then proceeded to open a new line and force a backup of cars. Rude sttirides and no explanation.

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