Business Profile
Payment Processing Services
Zego A Global Payments CompanyThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.03/5 stars
Average of 40 Customer Reviews
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Review fromRichard S
Date: 05/25/2023
1 starRichard S
Date: 05/25/2023
Very hard to get support person who can do anything. Almost a month lag from when credit card is initialed with Zego until they actually pay out. Wonder how much money they are making keeping clients money. When you call for updates you just get the run around and told people will call, but they never do.Zego A Global Payments Company
Date: 05/30/2023
Hello Richard, We take client satisfaction seriously, and appreciate you providing feedback. We sincerely apologize for the lack of support you received. We are always looking to improve, and have passed your feedback along our our support team leadership. Looking into your open support case, we can see that the transaction did take several weeks to deposit (which it shouldn't have). We will have one of our client support specialists reach out and respond to you with a resolution shortly. Again, we sincerely apologize for any inconvenience or frustration. Warm Regards, The Zego TeamReview fromCarolyn R
Date: 04/29/2023
1 starCarolyn R
Date: 04/29/2023
Rental agency had me set up online payments through Zego. I did not have autopay enabled. Never had a problem until April rent was due, and **** charged me TWICE, despite the fact that I had only ONE receipt in my email. The entire incident caused the one account to overdraw and pull from the backup account, incurring several overdraft fees. Zego would not take responsibility for the duplicate payment. Horrible experience, I am closing my account and using paper checks from now on.Zego A Global Payments Company
Date: 05/01/2023
Hello,We sincerely apologize for any inconvenience or frustration. We take resident satisfaction seriously and we appreciate you providing feedback on your recent experience. You are correct in that you did not have an AutoPay set up. However, our logs show that your account was accessed on the 31st and then again on the 3rd, and a payment was submitted each time. Does anyone else have access to your Zego account who may have accidentally submitted a second payment? We would be happy to look into this further for you if you would please give us a call at ************ or open a support case by visiting ******************************************************** regards,The Zego TeamReview fromkidd c
Date: 03/26/2023
1 starkidd c
Date: 03/26/2023
Ripoff company. I am presently paying my HOA fees through this company. Payment is dated to pay at beginning of each month. THERE IS NO LATE DAY FOR THE ****** Jan 2023 I paid on the 24th. No problem. Feb 2023 I paid on the 18th. No problem. March 2023 I receive a letter in the on the 15 with late fees as follows: Assessments: $226.76 (my original payment), Late Fee: $25.00, Interest: $1.13, Notification Fee: $10.00 Total Outstanding: $262.89. Now I am late but the other months I was on time. Truly one of the worst companies I have dealt with in collection HOA fees and no surprise its in **********. There are no good reviews here. Next year I will be seeking a board position and will be replacing you immediately. Bottom line this company is a corrupt and cannot be trusted. If your HOA is dumb enough to do business with them then good luck. They are just west coast con men.Zego A Global Payments Company
Date: 03/27/2023
Hello, Thank you for your feedback, and we sincerely apologize for any inconvenience or frustration our system has caused you. As a third-party payment processor, we typically do charge a service fee per transaction. However, we do not create charges for late fees, interest, notification fees, etc. For questions about those charges, you would need to contact your HOA directly. If you have any questions about making a payment, please don't hesitate to give us a call at ************, or open a support case at *************************************************** Warm regards, The Zego TeamReview fromVictoria B
Date: 03/11/2023
1 starVictoria B
Date: 03/11/2023
My storage facility switched and this is required payment portal. Now to make a payment it costs $14.95!!!!!! What a scam!!!Zego A Global Payments Company
Date: 03/13/2023
Hello ****,We take resident satisfaction seriously, and appreciate you providing feedback. Typically, there is a percentage-based fee for credit and debit card transactions, so the cost of the fee will obviously vary depending on the payment amount. However, e-check transactions are either free to process, or cost a flat rate of about $3 per transaction. If you have any questions about the payment methods available to you, or if you'd like to share any additional feedback, we encourage you to call ************** during business hours, and ask to speak to our Tier 2 support team. You can also open a support case at *************************************************** and one of our representatives will respond to you via email.Warm Regards,The Zego TeamReview fromFairesse S.
Date: 02/28/2023
1 starFairesse S.
Date: 02/28/2023
My HOA switched to Zego this year and I hate it. Last year we paid our HOA fees in February and only got a $3 late fee on a $200 HOA fee, this year we got a $25 "administrative fee" on our $220 HOA fee for paying in February. Also, the website is had to navigate, i scoured the website for information on whether or not i had to pay the additional $15 for one day payment to insure my payment was not late (paying on the last day of the month) but i never found any information that answered my question. We are in 2023, there is no reason to charge for online transactions, especially $8-$13 if you don't use a bank account, this greedy company is only in it for the money for sure. Now after reading these comments I'm not sure if it is safe to go though and pay because they might still charge me a late fee. Also, there is no phone number on the site you can call or any chat log you can ask questions, just a bunch of useless FAQs. I will be requesting for our HOA to find a different company to handle finances ASAP. Zero out of 10 stars for sure.Zego A Global Payments Company
Date: 03/02/2023
Hello, Thank you for your feedback, and we sincerely apologize for any inconvenience or frustration with our system. As a third-party payment processing company, we do charge a service fee per transaction. Our fees are industry standard. Typically, there is a flat fee for e-check transactions and a percentage-based fee for credit and debit card transactions. However, we do not charge late fees, administrative fees, etc. For questions about those charges, you would need to contact your HOA directly. If you have any questions about our system, please don't hesitate to give us a call at ************, or open a support case at *************************************************** Warm regards,The Zego TeamReview fromMeghan W
Date: 02/12/2023
1 starMeghan W
Date: 02/12/2023
Back in September of 2022 they took $617 dollars out of my account. They did not give the money to the property management company because they no longer use them. Im now in February 2023 and the funds have never been recovered. I tried calling them and they were not helpful. The guy answering their phone refused to give me a reference number for the phone call. Or email me proof showing that I attempted to reach out to them directly. I just want my money to either go to the apartments or back to me. $617 is not a little amount of money.Zego A Global Payments Company
Date: 02/14/2023
Hello,We sincerely apologize for any inconvenience or frustration. We take resident satisfaction seriously and we appreciate you providing feedback on your recent experience. A manager from our customer support team will be reaching out to you shortly to look into the $617 transaction that you mention in your review. We look forward to connecting with you and resolving this issue.Warm regards,The Zego TeamReview fromMichael O
Date: 02/08/2023
1 starMichael O
Date: 02/08/2023
They did not pay my rent dated 2-5-2023 Apparently my approval ran out. Why would you not notify a customer that it was time to renew. Instead you chose to simply not pay my rent resulting in a $ 100,00 late fee. Your on line services are useless and do not respond to requests for information. Will you be paying my late fees? Apologies to ********** **** in *******. At least they gave me a prompt reply. .Zego A Global Payments Company
Date: 02/14/2023
We sincerely apologize for any confusion or miscommunication on our end. We take resident satisfaction seriously, and we appreciate you providing feedback. Our records show that when your AutoPay was set-up, it was set to expire on 1/5/23. You should have received an email notification with these details. We would be happy to discuss this issue further. If you would like to do so, please give us a call at ************ or open a support case by visiting ******************************************************** Regards,The Zego TeamReview fromlina s
Date: 02/06/2023
1 starlina s
Date: 02/06/2023
This company started to process *******, a former HOA Living property management company. Their payment processing fee is exorbitant on a criminal level. They charge $7.95 for a credit card,. $5.95 for a debit card, and $2.95 for an e-check to process the payment. When I paid the full amount and paid the $2.95 fee for the e-check, they erroneously left a $1.65 balance in order to charge another $2.95 fee. I My HOA changed the auto draft payment options starting on Jan 1, 2023. So, even though we were paying the HOA through auto payment for the last 2 years, now we had to set up a whole new auto draft payment. In order to sign up for the auto-pay, we had to use Zego to clear up the January balance that was not auto-drafted because of their change in rules. We couldn't sign up for auto-draft unless we made this online payment and pay the processing fee. They not only charged the fee and took the payment out of the checking, but they also left this tiny balance of $1.65 to charge another $2.95 fee. This type of practice should be investigated by government agencies. Most older folks wouldn't know what to do but just pay for these fees. A $7.95 credit card processing fee is unheard of. It is criminal let alone double dipping on a $2.95 e-check fee. I will be bringing this up to my state representatives so, they can ban practices like this.Zego A Global Payments Company
Date: 02/13/2023
Hello,Thank you for your feedback, and we sincerely apologize for any inconvenience or frustration. As a third-party payment processing company, we do charge a service fee per transaction. Our fees are industry standard. Typically, there is a flat fee for e-check transactions and a percentage-based fee for credit and debit card transactions. If you would like, you may also contact your management company directly to see if you have any other payment options available to you.In regards to the extra $1.65 charge, we would be happy to look into this issue to see how we can help. Unfortunately, we could not find an account linked to the email address provided with your review. Please give us a call at ************, or open a support case at *************************************************** so our support team can look into this.Warm regards,The Zego TeamReview fromChristine H
Date: 02/01/2023
1 starChristine H
Date: 02/01/2023
I called Zego but they were unable to find out anything about my HOA payment. I changed my payment amount months ago but the company did not update it. I was told they do not know what the problem is on my account and there is no way for them to find out. I was assured that their system had the correct amount but they would not address that the incorrect amount is being paid. That is absurd and frustrating and I have no where to turn! Their job is to make these payments correctly. The women on the line was nice but had no information for me. I was put on hold multiple times so she could find out answers from someone else. No answers were available. If I had the option I would never deal with this company again.Zego A Global Payments Company
Date: 02/02/2023
Hello,We sincerely apologize for any inconvenience or frustration with our system. Our logs capture when an AutoPay is created, canceled, or skipped. Unfortunately, we are unable to see when the payment amount was edited. However, when you updated the amount, you would have received an email confirming the changes. Can you please forward that confirmation email to our support team at *************************************************** so they can submit a ticket to engineering to look into why the changed amount wasn't saved?Again, we sincerely apologize for any frustration, and look forward to resolving this.Thank you,The Zego TeamReview fromShaun R
Date: 01/25/2023
1 starShaun R
Date: 01/25/2023
This company has taken over doing the water bill for my park and now our water bills have doubled! This is totally uncalled for! There should be a negative star rating!Zego A Global Payments Company
Date: 01/25/2023
Thank you for your feedback. We take resident satisfaction seriously and we appreciate bringing this to our attention. A manager from our customer support team has escalated your concern to our Billing ********************* for further investigation. Please give us a call at ************** if you have any additional questions or concerns about your account, or if you'd like to share any additional feedback. Warm Regards, The Zego Team
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