Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mission Pest Control came out to service our property on 9/20/2022. Before the technician started his service we indicated to him that we had been disappointed with their service and that we currently had a lot of spiderwebs throughout the property that needed to be cleaned up. The technician indicated that he would take care it. After the technician "serviced" the property and had left, we immediately noticed that spiderwebs remained throughout our property in very obvious locations. My wife cancelled the service via email on 9/21/2022 via email. On 9/22/2022 Mission Pest Control charged our account for $220.97. Mission Pest Control has indicated they will not refund the money. The charge was not authorized and we believe Mission Pest Control's practices are fraudulent.

  

  Business Response

  Date: 12/22/2022

  We apologize for any frustrations you may hav, we have reviewed the account in full and the service performed was for $159.00 total. The additional amount was for a different service provided for Gophers. When the customer reached out, we did try to send someone out for free, as often as needed, to continuously ******* (since spider webs can be rebuilt as quickly as ***** minutes after being taken down, depending on the species and particular behavior of that spider). The customer refused all of our offers. The outstanding balance on the account is currently a total of $0.00. We are happy to provide a refund of $50 as a show of good faith, but would much rather come out and fix the issue for you in person. Should you re-consider our offer, please reach out to us. We hope this makes things right for you, Happy Holidays! 

• Initial Complaint

  Date:08/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a 12 month service contract. We use autopay and paid on-time every month. We contacted them several times throughout the year of our contract for various issues including fly and rodent control. They did little to nothing to address either issue but we continued our contract through to the end of our documented end. Once the 12 month period had ended, we sent them an email from the same email we used for our account and gave them notice we were terminating the contract. So thats when the harassment began. In their words, it wasnt enough for us to provide official notice, they insisted we speak to them to confirm our account being closed. I responded numerous times letting them know we had closed our account and the contract did not in any way stipulate a conversation was mandated. Finally, I called their office and let them know. They were rude and unprofessional and, frankly, Im not entirely sure if they will actually close the account or not. The call was recorded so our conversation is memorialized. This behavior is unethical, unprofessional, and harassing. While their service was mediocre at best with them literally doing the bare minimum, we honored the contract we agreed to. Unfortunately, they do not.

  

  Business Response

  Date: 12/22/2022

  We have reviewed the account in full, and apologize for any miscommunication about the cancellation process. For the pest issues mentioned, it appears when we were hired the main pest focus was spiders and ants, so I am glad to see that was not the issue towards the end of services. The rodent issue it appears we did do rodent treatment and placed bait and a bait box around the home to help treat the issue, however we were not called back to the home for any free warranty re-services in between the normal Quarterlies (indicating more treatment needed). In regards to the Flies, unfortunately Flies are outside of our scope of service as they are a source-based flying pest. Essentially what this means is they are airborne much of the time, and the treatment for them is getting rid of the source that attracted them to your property (things like overflowing trash cans, trash in open containers, rotten fruits or vegetables, leaky ***********...). In regards to your account and cancellation process, I do apologize for any frustration caused when we were reaching out to get your account closed for you. For security purposes, we try to speak with the account owner specifically in order to close the account. We have seen, in the past, other people call and close accounts that don't belong to them. We do apologize for any frustration in our attempts to reach you. I can confirm your account was closed as of 09/05/2022 when we were able to speak with you, and there is no outstanding balance on the frozen account. Please let us know if there's anything more we can do for you, thank you and have a wonderful holiday!