We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Store

Petco Animal Supplies Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

This profile includes complaints for Petco Animal Supplies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Petco Animal Supplies Inc has 1465 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 926 total complaints in the last 3 years.
    • 256 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to the Petco store, located at ******************************************************** with my kids to purchase fishes for our aquarium at around 1:15PM on Saturday, July 9th. Lady salesperson was by the aquariums absolutely ignoring us until I asked her to help. I told her we would like to purchase fishes, instead of helping us she started questioning about aquarium size , fishes we have there, a lot of absolutely unreasonable questions. I asked her multiple times to assist with the purchase, which can be for any reason, gift, personal purchase, it is absolutely none of her business where my tank is standing, what kind of fishes I have there, purchasing for myself, purchasing for a friend, she kept being in a bad mood, very rude and absolutely refusing to help, I told her I would like to buy 5 fishes, she said she wont sell more than 3, kept being rude and refusing to sell even though saw that kids started running got tired already and I had to leave. She started very loud discussing me with a fellow salesperson, absolutely rude and unacceptable. This pet store is the nearest to my house, but due to this persons behavior I will never come again to petco, all my family wont.

      Business Response

      Date: 07/18/2022

      July 17, 2022

      Evgeniia Ermurateva
      27 **************
      Staten Island, ** 10314


      Dear Evgeniia Ermurateva,

      This communication is in response to your Better Business Bureau case # ******** regarding your concern with our *************** at ********************. We are sorry to hear about your recent experience.

      Your complaint was shared with the upper management to ensure that this will be addressed accordingly. ********** the General Manager of the *** confirmed that he had spoken with you and resolved the issue. Please know that we take these issues seriously every time they are brought to our attention.

      Thank you again for contacting Petco.

      Warm regards,
      Corporate Office Customer Relations
      **********************, Inc.


      Case#: 04467558

      Customer Answer

      Date: 07/19/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Evgeniia Ermurateva

       

    • Initial Complaint

      Date:07/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my dog to Petco on ******* and **********. He went for a grooming. He was very healthy and perky. 3 days later,he delveloped all east 10 tp 15 leisons on his back and neck. IThe next day ,my dog was sneezing continuously ,runny nose. I thought it was an allergic reaction from the shampoo. After 10 days the **** on got worse and the sneezing. He started to hop on one of his hind leg. I took him to **********************. She said it seem to be allergic reaction maybe leading to cancer. The vet gave me antibiotic,medicated soap,ant antihistamine. She said come in 10 days. Few days pasted and I notice it got worst. He started not to east. Some of the lesion became bigger. More came out. His breathing got worse. I took him to other vet. He took notice of my dogs condition and said your dog has many issue following the story of what my dog experienced at PETCO. The vet game my dog an antibiotic shot, prednisone,pain killers and a new antibiotic. He said if it doesnt get better come back in 2 weeks. Well the medication wasnt working. My dog condition was getting worse. Bigger lesion, poor breathing, feeling weaker. His eating appetites got worse and drinking water.. after 11 days ,on July 1st I took him to ER Animal hospital on 62nd st. I told the Vet the story how after the grooming. He developed all these leison,sneezing,weak breathing, lost if appetite. I said that the 2 other vet said maybe cancer. The vet took a culture of the lesion and a blood test. She gave to me that she noticed under the scope a bacteria and some other bacteria. She believe that the bacteria came from the shampoo used at Petco called furunculosis.. a deep skin infection. She said continue with the last medication but changed the antibiotic. I went to ****** furunculosis. It stated that illness comes bacterial contaminate shampoo, unsanitary tools used, comes, razor blades infected with germs, basin used to put dog in. Petco stores should be shutdown

      Business Response

      Date: 07/13/2022

      July 12, 2022

      ***********************
      135 **********. 12k
      **, ** 10022


      Dear ***********************,

      This communication is in response to your Better Business Bureau case # ******** regarding the incident that happened in our *************** at *****************. We are sorry to hear about what happened to your pet after the grooming session.

      We have confirmed that your case has been turned over to our *************** team to ensure your complaint is being addressed. We know that we can really never make up for your inconvenience; however, we have every confidence that the dedicated team assigned for this will act immediately to investigate and take whatever action is necessary to resolve the problem.

      Thank you again for contacting Petco.

      Warm regards,
      Corporate Office Customer Relations
      **********************, Inc.


      Case#: 04462894

      Customer Answer

      Date: 07/13/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    Petco Animal Supplies Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.