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Business Profile

Pet Store

Petco Animal Supplies Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

This profile includes complaints for Petco Animal Supplies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Petco Animal Supplies Inc has 1465 locations, listed below.

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    Customer Complaints Summary

    • 925 total complaints in the last 3 years.
    • 256 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to the Petco store, located at ******************************************************** with my kids to purchase fishes for our aquarium at around 1:15PM on Saturday, July 9th. Lady salesperson was by the aquariums absolutely ignoring us until I asked her to help. I told her we would like to purchase fishes, instead of helping us she started questioning about aquarium size , fishes we have there, a lot of absolutely unreasonable questions. I asked her multiple times to assist with the purchase, which can be for any reason, gift, personal purchase, it is absolutely none of her business where my tank is standing, what kind of fishes I have there, purchasing for myself, purchasing for a friend, she kept being in a bad mood, very rude and absolutely refusing to help, I told her I would like to buy 5 fishes, she said she wont sell more than 3, kept being rude and refusing to sell even though saw that kids started running got tired already and I had to leave. She started very loud discussing me with a fellow salesperson, absolutely rude and unacceptable. This pet store is the nearest to my house, but due to this persons behavior I will never come again to petco, all my family wont.

      Business Response

      Date: 07/18/2022

      July 17, 2022

      Evgeniia Ermurateva
      27 **************
      Staten Island, ** 10314


      Dear Evgeniia Ermurateva,

      This communication is in response to your Better Business Bureau case # ******** regarding your concern with our *************** at ********************. We are sorry to hear about your recent experience.

      Your complaint was shared with the upper management to ensure that this will be addressed accordingly. ********** the General Manager of the *** confirmed that he had spoken with you and resolved the issue. Please know that we take these issues seriously every time they are brought to our attention.

      Thank you again for contacting Petco.

      Warm regards,
      Corporate Office Customer Relations
      **********************, Inc.


      Case#: 04467558

      Customer Answer

      Date: 07/19/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Evgeniia Ermurateva

       

    Petco Animal Supplies Inc is NOT a BBB Accredited Business.

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