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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

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This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.47

Average of 423 Customer Reviews

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Review Details

  • Kristina V

    Date: 04/15/2024

    Applied to a freelancing position. Went through the entire interviewing process, which included video interviews and writing a story as a sample, only to be hired and for the company to completely ghost me. Recommend customers and potential writers alike steer clear of this shady, unethical company that will not hesitate to string you along and completely waste your time.

  • Janet D

    Date: 04/10/2024

    Im being charged for something and dont even know what it is ! I need a refund ASAP.. Please credit me back and do not charge on my account anymore. How did you get my info ?

  • Arlene N

    Date: 11/17/2023

    Arlene N

    Date: 11/17/2023

    Like the other reviews I was unknowingly enrolled in a forced subscription for $97 after ordering a few books.Shady as f*** business practices. I will never order from this company again.

    Puppy Dogs & Ice Cream Inc

    Date: 11/20/2023

    Hi ******,We apologize for any confusion or misunderstanding that *** have been caused. We reviewed our Email software and you received the order confirmation of the annual digital subscription and another confirmation of when the annual digital subscription was charged. Also, we see that you received the login instructions email when the annual digital subscription was purchased.You can decide if you want to try it before checkout and you can cancel your subscription at any time through the self-service portal or by contacting our customer support team. However, do not worry your subscription has been canceled now and a refund for this product has been issued.If you have any questions or need support please let us know, we are here to help. Thank you for being a customer. PDIC Customer Support Team!

  • Michelle O

    Date: 11/14/2023

    Michelle O

    Date: 11/14/2023

    They stole over $100 from me. I bought a book once a year ago. Then yesterday they charged me over $100 due to something like a subscription I never even knew I signed up for and never would've agreed to. I didn't even get anything out of it and they won't give me my money back!

    Puppy Dogs & Ice Cream Inc

    Date: 11/16/2023

    Hi ********,We apologize for any confusion or misunderstanding that *** have been caused.We reviewed our Email software and you received the order confirmation of the annual digital subscription and another confirmation of when the annual digital subscription was charged. Also, we see that you received the login instructions email when the annual digital subscription was purchased.However, we are glad to see that you already reached out to our customer support on 11/15/******* our support team has replied to your concerns.As per your request, our support team went ahead and canceled your subscription,and arefund for this product was issued as well. We hope this resolves yourconcerns.If you have any questions or need any additional support please let us know, we are here to help. Thank you for being a customer.PDIC Customer Support Team!

  • Christina S

    Date: 11/02/2023

    Christina S

    Date: 11/02/2023

    **********************This company Is a complete scam!!!Noticed on my bank account 10/1/23 that my credit card had been charged $97.00 for an annual membership that I never signed up for! Being a business owner myself It is unbelievable to me that this type of undermining practice is taking place with this company!Word of mouth is a businesses lifeline and it is obvious that this company doesn't understand that by these sneaky practices!

    Puppy Dogs & Ice Cream Inc

    Date: 11/06/2023

    Hi Christina,

    We apologize for any confusion or misunderstanding that may have been caused.

    We reviewed our Email software and you received the order confirmation of the annual digital subscription and another confirmation of when the annual digital subscription was charged. Also, we see that you received the login instructions email when the annual digital subscription was purchased.

    You can decide if you want to try it before checkout and you can cancel your subscription at any time through the self-service portal or by contacting our customer support team.

    However, do not worry, your subscription has been canceled now and a refund for this product has been issued.

    Please feel welcome to reach out to us with any questions you may have, and we will be more than happy to help.

    PDIC Customer Support Team!

  • Kathleen B

    Date: 10/25/2023

    Kathleen B

    Date: 10/25/2023

    This company charged my credit card for books that I didn't order 10/25/23. The charges were declined by ***** however we had to cancel our credit card. When I go to my account i find that I was charged ****** on 10/20/22 for an "Annual Membership", Never signed up for this membership and I find no email alerting me that I had a membership. Also was charged $59.40 on 9/30/22 for a "Free 30 Day Trial of PDIC Digital Library, another bogus charge of something I did not order or request. You can go to their Web Site and there isn't a single book that is available, they are all "Sold Out" -- evey single book. I have ordered books from this company only once, and they take your personal info and payment info and create ridiculous charges. What a freaking SCAM!!!

    Puppy Dogs & Ice Cream Inc

    Date: 10/30/2023

    Hi ********,We understand and apologize for your frustration. We are not a scam company and it was not our intention to bill you for a product that you do not wish to purchase or anything like wise. We reviewed our Email software and you received the order confirmation of the subscription trial and another confirmation of when the subscription was charged. Also, we see that you received the login instructions email when the subscription trial was purchased.Please do not worry, your subscription has been canceled now and a refund for this product has been issued. Also please note, that you have paid $59.40 towards the order placed for 3 hardcover books on 9/20/22 and the order was delivered on Wednesday, September 28, 2022.Hope this clears the situation. If you have any more questions or need any support please let us know, we are here to help. Thank you for being a customer.PDIC Customer Support Team!

  • Donna F

    Date: 10/17/2023

    Donna F

    Date: 10/17/2023

    You tried to charge my credit card ****** it was flaged suspicious and declined thank God You're company's business practices are very sneaky. I will publicly let everyone that I possibly can know how you operate. The BBB has numerous complaints about Puppy Dogs and Ice Cream and I will be adding one more to that list. People try to buy kids books not get ripped off a year later due to your underhanded charges. SHAMELESS!!!!!!!!!

    Puppy Dogs & Ice Cream Inc

    Date: 10/19/2023

    Hi *****, We understand your frustration and apologize for any inconvenience this may have caused. We reviewed our "Email software" and saw that we sent you an order confirmation email, the subscription trial details along with the login instructions. But you can always cancel your subscription through our help center yourself anytime.In case it was ordered by accident or the customer does not realize about the subscription we support all our customers and issue full refunds when they reach out inquiring about the charge and if they have no intentions to purchase the products. We always resolve customer issues and try our best to do what's right for them.We see that you reached out to our customer support team and your concerns were handled. As per your request, the subscription has been canceled and there will be no recurring charges presented on your card in the future.If you have any questions or need any further support please let us know, we are here to help. Thank you for being a customer! PDIC Customer Support Team!

  • Frederick R

    Date: 10/02/2023

    Frederick R

    Date: 10/02/2023

    Worst, thieving company EVER!!! I bought a book for my grandson and added me to a bogus virtual library without telling me. They stole $103.16 in September, 2022. I caught the next attempt at robbing me for another $103.16 on October 2, 2023. They refunded the October charge but told me to pound sand for the theft in September. Run from these horrible, thieving people. They are not an honorable people and seek only your money. They should not be allowed to conduct business in this way.

    Puppy Dogs & Ice Cream Inc

    Date: 10/04/2023

    Hi *********,We understand your frustration and apologize for any inconvenience this may have caused. We reviewed our "Email software" and saw that we sent you an order confirmation email along with the subscription trial details and login instructions and another confirmation when the trial was charged.Please note the issue here is that we cannot refund anything that has passed 180 days as a technical limitation from our bank. The refund was never denied and we were requesting some time to arrange for an alternative method for the refund to be processed.We do see that our support team has already contacted you and an alternate refund arrangement has already been initiated.Hope this clarifies the situation. Thank you for being our customer and if you need any further assistance please reach out to us and we will be happy to help!

  • Roberta T

    Date: 08/07/2023

    Roberta T

    Date: 08/07/2023

    I just fraudulent charges from Puppy Dogs and Ice Cream on my credit card for over $90. I have only ordered from is company once and in July 2023 more than 6 months after this transaction, I have fraudulent charges. This is so maddening because I had to cancel my credit card.

    Puppy Dogs & Ice Cream Inc

    Date: 08/08/2023

    Hi *******,We apologize for any confusion or misunderstanding that *** have been caused.We checked your case and see that youpurchased an annual digital subscriptionunder 30 days free trial offeralong with some of our books.Once you purchase this product an order confirmation email is sent with login instructions.You can cancel the subscription through our help centerat any time you want.But, do not worry, we have your back!Your subscription has been canceled and you will not have any further recurring charges for this product.If you will have any questions or need any support please let us know, we are here to help. Thank you for being a customer!PDIC Customer Support Team!

  • Debora M

    Date: 06/13/2023

    I was surprised to see a lot of complaints about unwanted charges, especially regarding the online digital subscription. I did sign up for the digital subscription. I thought the charge and the opportunity to sign up were very clear. Unfortunately, I only used the online digital subscription one, but that's on me. I have found all the books I've purchased very appropriate and helpful for my special ed ********** My students lack social skills and the books are helpful for teaching social skills. Prices are a bit high, but it's a young company finding its way so I don't mind paying,

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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