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Business Profile

QuickBooks Support

QuickBooks Supports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a user of ********************** online I setup checking account and merchant account. During that I was paying additional fee on every transaction for insurance / dispute that should cover my business up to ************************************************************************ amount 1440 paid by credit card and next day disputed the transaction. Quickbooks stated that they will no longer cover insurance part ( even it was paid for durring the transaction ) did not aloved me to show proof of service that was all documented, has 3 witnesses ( employees who did actual work ) has hours of surveilance video footage of actual work, countless emails with customer , picture of ID driver who brought the 'rework' to our warehouse, pictures of actual truck. Everything to proof that work for this customer - matching credit card name was done. Quickbooks not just they didnt aloved to proof that we were correct / legit , they also accuse me of fradulant charges, closed the merchant account - return money to customer but also freeze my business checking account with over $500 on it and seems like its done for them. Countless phone calls end by hearing message to call durring regular business hours that is calls at 10 am , 12am, 1pm,3pm they all ending up with that message. Please help to get this right.

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 27, 2025, I ran payroll using QuickBooks Online and selected ***************** Checking as the funding source from the Chart of Accounts dropdown. Despite this selection, QuickBooks attempted to draft the payment from Mercury Checking, resulting in a $100 NSF fee, even though sufficient funds were available in ******************I spent over three hours with QuickBooks support, providing screenshots that clearly show ***************** was selected. The issue was escalated, but QuickBooks refused to accept responsibility, stating the dropdown does not control the actual funding accounta serious and misleading system design flaw.This technical issue misleads users and caused an avoidable financial penalty. I am disputing the $100 charge and request that QuickBooks/Intuit:Remove or refund the fee Correct the system to ensure the selected account is used for drafts Evidence includes:Screenshots of ***************** selected in payroll Overview screens showing the intended funding source Support chat transcripts

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE switched from Quickbooks desktop to the online version. The product was sold to me as fully supported and integrated. WE migrated our company file onto Quickbooks online and the online system didn't migrate correctly resulting in Quickbooks paying our entire first quarter payroll taxes at once despite them already being paid. Instead of them owning the error they demanded that we send them the money $11,284.00 plus fees for collections and blocked our payroll account for 12 months. I have now spent probably close to 60 hours on the phone and chats with customer service trying to find a resolution and I get told a different answer every time. The way this has been handled has put my very small company in jeopardy of closing because we are waiting on this refund from the *** while the company who made the error has been reimbursed and we have no access to the features we need to operate our business day to day. I have open case with ****** on the matter with no resolution in site.

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: All Phazes Furniture Email: ********************** To:************************************************************************************************************************ To Whom It May Concern,I am writing to file a formal complaint regarding funds held by QuickBooks Payments. A payment in the amount of $950.00 was received from a customer ************************** Invoice 1002) on July 26, 2024, via credit card ***** *9446). The payment status is marked as received, yet the funds have not been deposited into my business account.This delay is causing financial hardship and disrupting normal business operations. I have attempted to resolve the issue through customer service channels without success.I request an immediate investigation and release of the funds. Please respond promptly with an

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So there is an issue with processing fees, I switched to their bank and apparently there was another spot I needed to charge where the processing fees were taken from. They put a hold on my account for the fees. Even with paying the fees they will not release my money for 3-5 business days. If they deem it an emergency they will release the funds in 2 business days. I cant operate like that.

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Immediate Release of Held Funds $35,420.74 Dear QuickBooks Support Team,I am writing on behalf of ************ regarding a recent transaction in the amount of $35,420.74 that has been placed on hold. This payment has been processed and marked as paid in full, yet the funds remain inaccessible.Over the past several days, I have contacted your support team six separate times, and each representative has provided conflicting or unclear information regarding the status and reason for the hold. This inconsistency has caused significant frustration and has negatively impacted my ability to manage and operate my business effectively.All requested documentation has been submitted, and there is no valid reason for this continued delay. I am now formally requesting the immediate release of the held funds.Please respond with a clear explanation for the hold and a concrete timeline for resolution. If additional information is required, I am available to provide it promptly.I respectfully request that this issue be resolved without further delay.Sincerely,****** ******* Owner, Lar Lar Cake *********************** ************** Invoice No: 1004 Transaction Amount: $35,420.74

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up an quickbooks account for personal use to collect Insurance payout from my Condo Associate Trust incorporate with my condo property manager. The property management send me the insurance claimed fund through QuickBooks and got withheld for no reason. I uploaded all the required documents and waited a month ended up being told that Quickbooks can't not release the fund to my bank account and told me to refund the money to the payee. I followed their instruction and initiate the refund process. Ended up the refund got withheld for no further explanation. So they intentionally hold my money illegally.

  • Initial Complaint

    Date:04/18/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quickbooks has been holding a customers deposit for 3 days. Will not put money into the connected bank account. Have called 5 times over this. Have been lied to 3 times. Holding for no reason. Quickbooks will not resolve this issue. I've waited 3 days for the money to be put into the account and still have not done. This is costing me time on a job.

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a residential general contractor in the construction industry. For the past five years I have been a client and subscriber to quickbooks online. I use quickbooks for accounting purpose, but quickbooks also has a banking side as well where I can receive client payments and then do a few different things 1. immediately transfer to my external account 2. Leave it in my quickbooks checking 3. Transfer my money to "envelopes" in the quickbooks checking account. essentially a sub-account to the checkings that is good for keeping track of client's money more clearly This morning, 3/31/25, I received an email that my quickbooks checking and all money in it and the sub accounts had been frozen. I called in and was told that all accounts had been frozen, there was no appeal, and the money would be held for 180 days, HALF A YEAR. I spoke with a senior manager, and he told me there was nothing that could be done..that there was no one higher up I could speak to...and that it wouldn't be worth his time speaking to his superior on my behalf. I have $330,000 in that qb checking and sub accounts for currently running jobs and upcoming. ** not releasing these funds will cause me detrimental harm in a few weeks by inability to pay myself, my team, my subcontractors, and tarnish my well built reputation over the past 5 years with clients. I have called multiple times today to quickbooks trying to do everything that I can. Each time I received a different reason why the account had been "flagged"1. ** customer service said that I failed to verify information requested through email. They gave me four different dates over a three year span which were no where in my emails 2. They said it was a fraud situation, but could not enlighten me to the amount that bounced, and/or which customer 3. they tried to pull funds from my account for transaction fees, but it bounced(I checked and nothing was owed)Currently the next step is to file an emergency injunction.

  • Initial Complaint

    Date:03/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a month ago me and my wife signed up for QuickBooks online. We applied for the payment and checking account. We were approved and sent our first invoice. Everything worked smoothly and we were very satisfied with the results. However, when the customer paid and the funds were transferred to our QuickBooks checking account, after using our QuickBooks debit card, they closed our account due to a "business decision". We were laughed at by support agents and said the remainder of the money was not going to be released to us or the customer who paid the money. We wish to close the account and have the money sent to us and never use this company again. Numerous posts on their very website of other people having the same issue is very frightening.

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