We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

QuickBooks Support

QuickBooks Supports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in QuickBooks Support.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 4, I inadvertently ended up having my tax files sent from my Quickbooks Self-Employed TurboTax bundle sent to TurboTax under the Live option. (I didn't even know that was an option). When I went to file my taxes, I was told I had to pay even though I had the tax bundle. I called and spoke with someone from TurboTax. They told me my option was to go ahead and file my taxes, pay the fees ($294.21), then call back in three days to have them reimbursed. (I had added the MAX protection so I knew I had to pay for it.-$59). I went ahead and followed that advice. At the end of three days on February 7, 2025 I called and after speaking with a representative, he told me that I would be receiving $218 and it was all approved. He sent a text confirming that was the case. He also said I should get it within 7 to 10 days. I did not. I called back to find out where the money was. I was told that I would have it by the end of February. No money showed up. I called again and was told that they would send me an email when the money would be deposited. I never got that email, but I did get a random amount of $135.68 deposited to my credit card without any explanation. I spent over 5+ hours on the phone trying to get this rectified. And I am still out $82.32.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quickbooks has been holding a ***** creditcard payment from my customer for 2 weeks. I have called over 5 times and each time being told that the payment will go through in 2-3 days. They keep having me go in circles and avoiding getting my payment to me.

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying a monthly subscription for Quickbooks online accounting software. There are constantly issues so I cannot use it. Currently the invoice function is not working so I cannot invoice my clients and cannot collect money since I cannot invoice. I spent 3 hours on a chat screen share session with them troubleshooting. I then spent another hour on the phone and screen share troubleshooting. They did not document all of the troubleshooting, but told me there was a known issue with invoicing and they have no timeline as to when it will be fixed. Each time I call in to try to get an update on the investigation they want me to troubleshoot the same things again. I do not have the time to do that everytime I call and just want an update and I should not have to do the same troubleshoot steps over and over when I have done that with them repeatedly. It is costing me so much money troubleshooting the same thing over and over and also not being able to invoice clients to collect money. The issue has now been known for 10 days with them admitting they have no end in sight and are still looking into the issue. This is absolutely not ok.

  • Initial Complaint

    Date:01/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had this software 15+ years. Used credit card to renew subscription. Credit Card had issues in November and ** cancelled my subscription. I called several times and was told my subscription was fine. 3 Jan 25 and my software stopped. I was told subscription expired and could not renew at the $600 amount I had originally paid for. I was told I had to renew at new subscriber rate. That's when I submitted first BBB complaint. They wanted to charge $999 for renewal. I agreed and now told that will not work that I had to change format to an online product. A long standing client thrown to the curb like bad salami.

  • Initial Complaint

    Date:12/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice #**** with the amount of $720 was deposited on December 5th 2024. Quickbooks never transferred the money into my bank account. I spent hours on the phone with their overseas customer service with no resolution or answer as to where my money went. I was finally told to send a "bank letter" giving them permission to my bank account. They received that last week and still no resolution.

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deeceptive practices by creating hidden ghost links that redirect users to automated sign-*** for additional services without consent. Over time, theyve fragmented into multiple branches, making account management confusing even for their own support teams. Payments from my clients have been misplaced due to these issues, leaving me unable to reconcile properly or apply payments accurately. This results in double-charging risks and costly delays.QuickBooks initially lures users with free features but locks them into paid services they never agreed to, exploiting their dependence on the platform. This practice is unfair, misleading, and damaging to small businesses.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email today saying that the price of $283.46 was charged to my account for a service of an annual subscription after I received an email on 10/16/24 with what I was to be charged. I spent 1.5 hours through my lunch with my mom getting passed around from agent to agent who would tell me ok we are going to issue you a refund then saying that they could only offer the price of $189 because they had a rate increase in July, and the refund will be issued on November *******. Note: July is several months before October *******. Which I pointed out. Below is the email with the quote. I already told them several times if they do not resolve this I will be reaching out to the bbb. So they were warned. Hello ***, Thank you for contacting Intuit Quickbooks Online Support!I hope this message finds you well! I wanted to inform you that your next subscription charge will be on November 14, 2024, for $135. Please note that the current promotion will end on November 21, 2024. If there are any discrepancies with the charge, dont hesitate to give us a call.If you need to chat us back about the same concern, I got you a reference number: "***********"Again, thanks for your time earlier and should you need further help, we're one chat away! :)Stay safe,Jovelyn Your Intuit Quickbooks Online Support thread::Un7V9ckUc8ePdbZAUJmxz1o::

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** closed my account after receiving funds paid by my customers. They refuse to send my customers their money back. Customers have been waiting 2 weeks just to get denied by the bank because quickbooks has the money on hold.

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I RENEWED MY 2024 QUICK BOOKS AND SOME OF THE NECESSARY FORMS ARE MISSING TO FILE THE FEDERAL QUARTERLY REPORTS. THEY REFUSE TO ADD THEM UNLESS I PAY AND ADDN. $200.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have had quickbooks for several months now. everytime i have a question and contact support i get hung up on! getting a manager on the phone is impossible i believe this company are frauds and they need to be looked into.

QuickBooks Supports is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.