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Business Profile

QuickBooks Support

QuickBooks Supports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were looking to upgrade from our current desktop version to the latest version and after having been bullied and lied to purchased the online since they told us that is the only latest version they have and know this now to not be the case. We have been trying to get a refund since we were finally able to get the correct version we needed but it has been a run around and back to forth to different departments to confirm it is cancelled and to request a refund since we only had it for a couple of days and never even used the online program. My accountant finally got the link to download the desktop version we needed after unprofessional conduct from the *********** is unacceptable for a business to lie, cheat and steal from people and withhold products that the company offers. We would like the staff to be trained on communication and people skills and a full refund of the online version.

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our company migrated from Quickbooks Desktop to online on 3/1 There is no support proved for all of the issues we have been having for the last 16 days. Someone from Quickbooks needs to call our company and help sort this out

  • Initial Complaint

    Date:03/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 an overpayment was made to Quick Books Payroll.We have reached out to them numerous occasion to resolve issue, up to date it has not been resolved.Case No ********** is Quick Books reference number.

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quickbooks Self employed is a cloud based software for small business. This year I lost all my transaction history and they can not connect my bank. I asked for a full refund for the last two years and It was denied. I contacted customer service again. It is horrible, It looks like they talk with many clients at the same time. I had a anxiety crisis because I lost all my work from my previous years. They are not giving me my refund. I am already using another company. The last chat with them is attached to this message. I try to do what they tell me to do all over again and their system does not work.I hope you can help me with that. Thank you,***************************

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company is trying to move from Quickbooks desktop to Quickbooks Online.I called Quickbooks yesterday and got as far as purchasing the 5 quickbooks online accounts I needed. Since then I am passed back and forth from sales, to migration to consolidation. No one seems to be capable of completing the task or knowing how to do it. We have important business history that must be transferred and I can't seem to get a properly trained person on the phone that knows what to do. I started yesterday at 12pm. I'm still working through this issue. Currently on hold as I type.

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/17/2022 I moved from QBD to QBO two months ago.Something that Quickbooks Online hides from the users is that your payroll history transactions will not be brought over from your Quickbooks Desktop account. They will force you to do a lump sum amount, which is fine if you want your reports to be inaccurate or to overpay the government.Deceptively they'll let you know that you can fill out a payroll correction form. I made the move at the end of November and by mid ******* was informed, by reaching out myself, that the payroll corrections take up to 90 days to complete. Even with that rushed and numerous hours spent on chat and on the phone with help, they then informed me they would not complete the payroll correction form by quarters because I had purchased Payroll Core instead of letting Quickbooks handle all of my forms.The whole move to Online is not Small Business friendly, and had I not still been able to create journal entries in my old Desktop account, I would have over paid the government and sent in numerous incorrect forms to the *** due to their deception. Thankfully I did not let Quickbooks handle any of my forms without my approval. Their customer service also hangs up on you if you tell them they've done something wrong. Horrible HORRIBLE software.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to QuickBooks on January 10th to stop an automatic payment of $4,300.13 that I had set up as monthly payments instead for $300 and they told me they stopped the automatic withdrawal. I looked at my bank account this morning and that $4,300.13 was withdrawn anyways. I called to have them fix the issue and they said there was nothing they could do, and I couldn't talk to a manager. They made a mistake that now has costs us thousands of dollars, us not be able to make payroll, and countless hours trying to fix, and they refuse to do anything even though it was their fault. I did my part in contacting them to have the automatic payment stopped a week before it was supposed to happen and was told it was fixed and obviously it was not, and they refuse to make it better.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a QuickBooks desktop version in July of 2022. Cost for a year subscription was $400. I never used it because I couldn't figure it out. I've tried canceling my subscription and they keep telling g me I'm not authorized user. Their call center is not in the US, at least the people I communicated with. Sounded like they were from *****. I'm not even trying to get my money back.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    QuickBooks is holding my payments is been more than a month and I need get the payment from my clients ASAP

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to a lady on November 11, 2022 & requested to speak to a manager, the lady she'll make a ticket & a manager will call me in 24/48 hours. I did not hear from anyone, I called back on November 16, 2022, was told the same thing about the ticket, call back 24/48 hours, they weren't sure why I never received a call. Did not receive that phone call & called back November 22, 2022, guess what.... no call back.... I want a call from a manager, I need to discuss my account & I'm going back to QuickBooks Pro, although I'm thinking about not doing business with them. This is by far the worst customer service I have had in running my own business. I better get a phone call from a manager.

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