Complaints

This profile includes complaints for Pacifica Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pacifica Companies

  1775 Hancock St #200 San Diego, CA 92110

• 

  Pacifica Companies

  1785 Hancock St #100 San Diego, CA 92110

• 

  Pacifica SD Management

  20871 Johnson St. #112 Pembroke Pines, FL 33029

• 

  Pacifica Hotels

  39 Argonaut Aliso Viejo, CA 92656

• 

  The Gold Beach Inn

  PO Box 615 Gold Beach, OR 97444

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved into this community I paid a deposit of $1930. I have since transferred into a different unit and was advised my deposit would be credited to my new unit in the amount of $1770. I was then told after this was sent to me in writing that additional Monies were being deducted in the amounts of $25 additional dollars and $340 to re carpet the floor in one of the bedrooms due to a tiny line stain on the carpet. I was able to visit the prior unit only discover that, not only was there no carpet in the unit, the entire flooring had been replaced in the whole unit to a uniformed floor. I sent an email to the proper manager with my concern as to her deducting additional monies from my deposit for carpet that doesnt exist since May 8, 2024 and have been completely ignored. I even asked for a copy of the invoice for the contractor that was completing the re carpeting of the floor in the one bedroom and was provided with a bulk invoice for what I now I understand is for the grey hardwood floors that are now in the unit and was told she couldnt provide a copy of an invoice for the single room itself. Not only did she take an additional $340 out of my deposit to re carpet the floor in one bedroom she also charged me an additional $35 for cleaning of the shower grout and was told it would be an additional $25. I have attempted to find resolve however Im being ignored.

  Business Response

  Date: 06/17/2024

  Hello *****,
  
  
  Sorry for the confusion, I thought this was sent to you already. Our move out process is to include the move out statement which itemizes what you have been charged for.  In regards to the repairs and carpet replacement I'm not able to provide the actual invoice specifically id We clean, paint, change flooring as needed in flipping the apartment and this includes any damages and repairs to be done. I've enclosed all invoices pertaining to the work that was done in your apartment and as you can see, we are paying to bulk of this. 
  
  
  I myself walked the apartment and the carpet in one of the bedrooms was damaged (stained) therefore you were charged for that, the tiling in the bathroom had to be regrouted part of cleaning. 

  Even though we changed out carpet and add flooring resident did damage the previous carpet and was charged for what would have been the cost to change the carpet. Yes, instead of carpet we did add flooring due to change of ownership requirement. 

  Please note this resident transferred within the community and is constantly going to the old unit to see what was replaced with is unacceptable. 

  
  

  Customer Answer

  Date: 06/21/2024

  I have included photos on the 4 of 5 different floors that were inside the unit. I was originally told that I would be transferred $1770 of the $1930 deposit that was originally paid, *********************. As mentioned in our correspondence YOU confirmed the additional charge would be for damaging of the carpet in one bedroom which have clearly have been repaired by a carpet cleaning company. Instead you opted to charge me for a floor that doesnt exist carpet  (to redo the flooring in one of the bedrooms due to the carpet being damaged) and provided me a bulk statement of what was supposed to be for carpeting of the flooring in ONE ROOM. The entire flooring was replaced to a solid uniform floor throughout the unit. And furthermore, the statement that was made that I continue to go the unit to see what work was done is FALSE. I went the unit to get my mail from the current tenant which I explained to you and noticed that the entire floor had been done over. ******* is a disgusting person and lacks professionalism and integrity. I have attached also a photo of the damaged carpet that could have been cleaned by a carpet company. Instead entire floor was pulled up and I was charged to assist in paying for a new, uniformed floor throughout the unit. 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Cockroaches *Leaks in apartments *No Heat in the winter *The doctor wrote a letter stating that it was not a safe environment for the elderly and that I needed to move immediately. *Now they will not return my deposit and there is no one that will return my call. I cannot get ahold of the regional manager *****************************. *The balconies are not safe they have been condemned and the residents can't even use them.

  Business Response

  Date: 06/18/2024

  As with all tenant communication, we value feedback and we want to make sure that every tenant feels that we have fully addressed their concerns. As a result of this complaint, we conducted a thorough file review, especially since a large financial request was made. Here is the information that we found relevant to Ms. ********* complaint.
  
  There were ongoing monthly pest control services provided for the tenant. We consider this effort a success as we have not had pest control complaints by the new tenant.
  A structural engineer was engaged to evaluate and replace all balconies deemed unsafe in the complex. It is an ongoing project.
  Our records show that **************************** security deposit for unit 39 was $250. She received $128.68 as a deposit refund. This was calculated by taking the deposit amount of $250, minus a balance due on move out of $59.66, rent due through 4-1 of $55.83 and Utilities due through 4-1 of $5.83
  
  According to these records, we believe that there is nothing more that needs to be resolved and we consider this matter closed. We realize that this may not be a satisfactory response for ********************. If this is the case, we would ask that she to provide proof that we have any further issues to discuss. She may do so by writing to the Regional Manager, *****************************, at **************************************************
  

  Customer Answer

  Date: 06/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ********************** and Homes from 4/13/23-4/12/24 and emailed and called Pacifica Management SD which is playa vista. Corporate office to retrieve my security deposit of $1994.00 its been over 30 days . Pacifica Management will not answer their ph or return my emails by law they had 30 days to send me my security deposit. I have had the unit inspected by playa vista everything was good and left the apt in immaculate condition. Im not the only tenant complaining about not receiving security deposits back it states it here on bbb and in reviews as a tenant we have to pay security deposit when we move immediately dont know why it takes 30 days or more to get it back ??? Even called the Pacifica senior living care to see if they could reach out to the *** of the company being that Im a senior citizen myself they sent 2 emails and not a return email for them and I spoke with the manager of the lining senior facility Pacifica but nothing again!

  Business Response

  Date: 06/14/2024

  Thank you for the opportunity to research this complaint. Our accounting division tells us that refund check #**** was issued on 06/04/24 and was most likely mailed on the same day. Therefore, we consider this matter as resolved.

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Meridian in ***********************, ** is operated by Pacifica. My husband died ******* 4th, his room; #*** was cleared and released with no damage. ***************************** confirmed my remaining funds for ******* would be refunded within 45 days of the final walk through on ******* 6, 2024. To date I have not received any funds. My numerous phone calls and texts are ignored. I received one call back from ***************************** who advised me she is no longer with Pacifica. She was to forward my concern to new guy ***********************. I have also left messages for him to call me. I paid $3050.00 check #*** on 31 Dec2023.He died ******* 4, 2024 Apt. #*** was vacated on Jan 6, 2024 I expected a return of $2459.67 no later than February 20,2024. It is now April 14,2924.

  Business Response

  Date: 04/16/2024

  We are very sorry that your husband has passed away. We will use the information that you provided to find out the status of your refund. 

  Customer Answer

  Date: 04/17/2024

  I want to keep this case open until my complaint has been resolved.  

   

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property between 2015 and 2017. I have never received any mail, email or calls from the property management about debt. Bow i seeking for help to remove immediately a write-off from my rental history which looks like scam because there qas no advice whatsoever. They need to correct my rental history as soon as possible.

  Business Response

  Date: 03/08/2024

  We researched this complaint but we did not find this person in our system. So there is nothing more that we can do at this point. Can this person tell us the location and address of the rental property in question?

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased apartment ******************************* which is owned by Pacifica Co.. I moved out in November and i have never received my deposit refund. I contacted office in ****** and was told the check was cut on 12/21/23 and i should receive by feb 7, ****. I have contacted the ****** office numerous times and was given corporate office in CA (Pacifica and no one will return my calls. I have now contacted an attorney since a deposit should be returned within 30 days according to ***** law

  Business Response

  Date: 02/21/2024

  We are pleased to report that check #**** was approved on 2/20/24 and will be mailed to ******************* today, 2/21/24. We are truly sorry for any inconveniences caused. 

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I relocated to ** and was about 20 Miles to the border of the state. One day prior to my move in day and *************** ************* ** a Pacifica ******************* advised that my apartment was not ready. They offered a different apartment and originally stated that there was a price difference I refused to pay. They agreed to keep to it the same. I moved in and the apartment was filthy. I had to clean the entire unit. I called the office and had her come look. I was advised that I was getting a credit for this. I requested maintenance consistently over two months and it took that long to get a toilet fixed. No smoke detector in the unit. I have email chains after email chains of this and submitted through the portal. I have photos of the unit moving in and moving out. Maintenance just showed up one day with no notification to fix the toilet was trying to get in when i was coming home from lunch. My son was home during all of this. I decided to vacate the premises turned in my key due to their refusal to provide maintenance and to bring the property up to code. Moved out 11-9 they sent me straight to collections ***** without proper notification of a 30 day notice. The amount they are trying to collect is more than the 9 days of tenancy. They have impacted my credit and caused irreparable damage causing me to be nearly homeless. They kept my deposit.

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my Name Is ********************** I lived in ************************ Apt G-206 Im writing this letter because I finally recieved my security deposit after waiting almost 5 months and when I did received it I didnt get my full amount. I only received a payment of $248.77 when it was supposed to be a amount of $500. I spoke with the apartment manager about this over in willow ****** apartments and she told me Ill only be receiving $248.77 because I have a past balance due for utilities of $251.23. I told her that this has already been paid in full I paid this back in November, when the utilities company sent me a letter stating what I had owed. I have proof and receipts that I have paid my past utilities bill which was sent over to the manager and she still didnt believe me. If you guys can just call and see for yourself as well that I did pay this debt the number is ************. You guys owe me a amount of $251.23.

  Business Response

  Date: 02/19/2024

  I apologize for the inconvenience. I'm working on getting this resolved asap.  

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotel stay with Pacifica *********** located at ********************** Pacifica ** ***** Room **** We checked into this hotel, the bathroom wall above the shower was infested with black mold. The light in the bathroom didn't work, we had to use our flashlight on phone. When we complained to the concierge they advised the room was not supposed to be rented due to maintenance issues. We were offered a 10% for the lights issue and nothing about the black mold issue. They did offer to change rooms which we did after the first night. I'm back home in ******* and have been congested ever since we stayed in that hotel. We are requesting a full refund from the hotel. I have already filed a complaint with the ************ They will be investigating this black mold issue and safety concerns of the lights not working. I will also be contacting the Attorney General.

  Business Response

  Date: 02/14/2024

  I'm afraid you have sent the complaint to the wrong company. Your complaint was sent to Pacifica Companies in *********. Neither Pacifica Companies nor it's subsidiary Pacifica Host Hotels, owns or operates or has ever owned or operated the Pacifica *********** in Pacifica, CA . I'm afraid we are unable to assist on this complaint. Please remove Pacifica Companies from this complaint. Thank you

  Customer Answer

  Date: 02/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Abbie Good
  
   
  

• Initial Complaint

  Date:01/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ************************ in ***** ** on 9/29, i am still waiting on my security deposit refund. I have called corporate numerous of times and no one answers the phone. I have tried contacting them VIA email and get no response. This is ridiculous i need someone to contact me asap my phone number is ************, my email is ****************************

  Business Response

  Date: 01/16/2024

  The deposit refund has been processed for Glory ********. She will be receiving her refund less the final utility charges. 

  Customer Answer

  Date: 01/16/2024

  my refund amount is $530. What is the amount thats being sent to me?