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Business Profile

Real Estate Investing

DiversyFund

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Investing.

Complaints

Customer Complaints Summary

  • 167 total complaints in the last 3 years.
  • 93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 4 separate investments from Nov 2021 through April 2022. They took my money out of my account at every investment deposit into their trust. In August 2022 I had 3 suspicious deposits into my checking account so I went to my bank to inquire, they told me it was dividend company but I was not expecting dividends nor was I contacted to be told I was owed. I immediately logged into diversyfund at the bank, and my account balance reflected there was no money being kicked back to me and the balance still reflected the total money I invested originally. So I changed my bank account, thought it was fraud. Weeks later, logged into diversyfund again, then it showed my investments were declined. I am unable to get my money. Multiple emails have gotten me nowhere, no customer service to speak with, I cant get a live person. Ive been told it is being checked into with no status as of today. They are holding $2,000 of mine and I cant get it! Its been months!

    Business Response

    Date: 12/12/2022

    Hi Malia,

     

    We apologize for the issues you have encountered.  As we have discussed via email, your funds are being manually returned to your account through our third party.  

     

    I will continue to remain in contact with you via email until we can confirm the funds are back in your account.  We apologize for the inconvenience and trouble this has caused.  This was an unusual case that we had not encountered before.

     

    Apologies again,

    ***********

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two investments, one for $15k and another for $4k we're transferred from my bank account to this company respectively on April 13th and April 28th 2022. The company sent an email informing that the money wasn't invested in the designated REIT due to an "internal error" and gave me the option to either reinvest in a different REIT or get refunded which I chose. Still waiting on my refund and the company keeps delaying. The two investments suddenly appears as declined, however this is not correct since the two debits we're taken from my bank account and such is shown in the bank statements. I have made several attempts to resolve this issue however the company refuses to take action and refund.

    Business Response

    Date: 08/24/2022

    Hi *******,

     

    As we have corresponded to you via email, these refunds have now been issued to your new bank account.  We apologize for the delay on this, we need to insure these types of. transactions are done securely, especially with this amount of investment.

     

    Please let us know if you are satisfied and please feel free to reach out with further questions at ********************************.

     

    Thank you!

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