Complaints

This profile includes complaints for San Diego Community Power's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  San Diego Community Power

  null San Diego, CA 92106-6071

  
• 

  San Diego Community Power

  PO Box 12716 San Diego, CA 92112

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  San Diego Community Power sent my account for an address that I have not lived at since July of ***************************************************************************************** that I had a past due balance. When I moved out of the home, I paid my SDG&E balance in full. I did not even know that I had an account with **********************. **** never sent me any mail, they never sent me an email, and never called me in attempt to collect the debt they are saying that I owe to them. When I moved, I forwarded all of my mail. The collection company was able to find my address from the mail forwarding, but SDCP apparently could not. They continued to send written notices to an address knowing that I no longer lived there, as I had stopped the service and transferred it to a new address. I am very upset about being sent to collections when **** never contacted me or made an attempt to collect the debt before sending the account to collections. I also do not know what these charges are for, considering that our account was paid in full at the time that our service was shut off.

  

  Business Response

  Date: 11/26/2024

  Hello Sierra,
  
  Thank you for reaching out to San Diego Community Power and sharing your concerns. We appreciate your feedback and understand your frustration. We are actively reviewing your account and billing details and a member of our Team will reach out to you directly with more information and to answer any questions.

  Customer Answer

  Date: 11/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have not yet provided a solution. I will wait for them to reach out to see if we can resolve this matter. 
  
  Regards,
  
  Sierra ****
  
   
  

• Initial Complaint

  Date:10/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly received past due notices and when I check my account on the website it states "0" balance. Now some questionable amount of $22.xx is overdue along with another amount of $6x.xx without any explanation of why it is past due after I pay my bill on time and check the account immediately after receiving the emails. If the billing period has been changed then you need to inform the consumer appropriately and timely. In addition, I work, go to school and I am in internship, so I only have little time to reach out. Every time I called I cannot get a hold of a customer representative and there is no form of email communication. I request this be remedied and I request appropriate explanation and communication of any changes. I do not want to have to pay electric bills twice per month. There should be a reasonable monthly bill that already includes all charges. If the company made a billing mistake and adds on charges after the period, the customer should not be punished and should receive appropriate notice. The account on the website should also match the notifications (you cannot notify of some missing payment but not have it display in the account and expect the customer to check the account every five minutes). Also you need to offer appropriate means to contact your billing department!

  

  Business Response

  Date: 01/31/2023

  I have investigated the customer’s account based on the name and service address provided and do not see any record of a past due balance, nor do we have record of having sent this customer a late payment notice. If for any reason the customer has received an inadvertent late payment notice from SDCP at their mailing address on file, we would be very much interested in reviewing the document to determine its source of origin and addressing the issue so that it does not occur again.
  
   
  
  Customers can contact our Customer Service Center with questions about their account at 1(888) 382-0169 Monday through Friday between 8am and 5pm. If customers are unavailable during the times that our Customer Service Center is open, we invite them to email us at [email protected]. All emails should receive a response within 2 business days. Our Customer Service phone number, contact form, email address, and mailing address can all be found on our website at sdcommunitypower.org/contact.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told San Diego Community Power or "CCA" mailed me a flyer stating that they would automatically enroll me in their program through SDG&E. I do not remember receiving a flyer and i would have thought it was spam mail since it was not coming directly from SDG&E. I thought it was mandatory until i started to read more about it on SDG&E's website that I could "opt out". My bill with SDG&E came out to $145.36 more than normal because of CCA automatically enrolling me without my constent into this program. I called San Diego Community Power today at #************ to ask them to cancel my account with them and that I will only use SDG&E like before. I recieved a confirmation # I67C4048 and spoke to a Representative that confirmed it was canceled and that in August they would no longer charge my SDG&E account. Ia highly upset that my personal information was givien to them in the first place and that i was enrolled without my consent by them and SDG&E. I would like to be refunded and not charged for July's bill and also confirmation that they will no longer have access to my account.

  

  Business Response

  Date: 02/08/2023

  San Diego Community Power (SDCP) was established by San Diegos locally elected representatives to provide our communities with clean, renewable electricity choices at competitive rates and to invest in innovative programs that benefit our communities residents and businesses. Your automatic enrollment into SDCPs electric generation service is a result of California Legislature, Assembly Bill 117. AB 117 specifies that Community Choice Aggregators (CCAs), like SDCP, are designed to be an opt out program, which is why we operate as an automatic enrollment program. The automatic enrollment process of SDCP is mandated by **************** law as the cities within our service territory voted to enroll customers in SDCPs cleaner electricity offerings.

  Though the automatic enrollment process of San Diego Community Power (SDCP) is mandated by **************** law, we do send two pre-enrollment and two post-enrollment notices to all customers who are scheduled to enroll into our program. The content of all our Enrollment Notices can be found on our website under Enrollment Notices here: sdcommunitypower.org/resources/key-documents/.
  
  When you purchase electricity, you pay for two major components: the creation (also known as the generation) and the delivery (known as transmission & distribution). When you are enrolled in our service, SDCP manages the generation of your electricity and SDG&E handles the delivery along with other fees and charges just like they always have. SDCP charges are not an additional surcharge and SDCP only replaced SDG&E for the electric generation portion of your service while you were enrolled in SDCP. Any charges for SDCP service during your enrollment with SDCP were a replacement charge for the energy you consumed during the time you were enrolled with SDCP.

  Based on the confirmation number you provided, I can confirm that you were successfully returned to SDG&E service and are no longer enrolled in SDCP service.

  Customer Answer

  Date: 02/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my SD&G bill and realized that I was unwittingly scammed into another power program - Current Community Choice Providers. I was content with my current program, but some sleazy individual/company took advantage and switched me to a higher cost program. I now paid more for electricity than I would have. Unfortunately, I can't put a dollar amount on the "extra cost to me" and ask for that reimbursement.

  

  Business Response

  Date: 02/08/2023

  San Diego Community Power (SDCP) was established by San Diegos locally elected representatives to provide our communities with clean, renewable electricity choices at competitive rates and to invest in innovative programs that benefit our communities residents and businesses. Your automatic enrollment into SDCPs electric generation service is a result of ********** Legislature, Assembly Bill 117. AB 117 specifies that Community Choice Aggregators (CCAs), like SDCP, are designed to be an opt out program, which is why we operate as an automatic enrollment program. The automatic enrollment process of SDCP is mandated by **************** law as the cities within our service territory voted to enroll customers in SDCPs cleaner electricity offerings.

  Though the automatic enrollment process of San Diego Community Power (SDCP) is mandated by **************** law, we do send two pre-enrollment and two post-enrollment notices to all customers who are scheduled to enroll into our program. The content of all our Enrollment Notices can be found on our website under Enrollment Notices here: Key Documents -San Diego Community Power (sdcommunitypower.org).
  
  When you purchase electricity, you pay for two major components: the creation (also known as the generation) and the delivery (known as transmission & distribution). When you are enrolled in our service, SDCP manages the generation of your electricity and SDG&E handles the delivery along with other fees and charges just like they always have. SDCP charges are not an additional surcharge and SDCP only replaced SDG&E for the electric generation portion of your service. Any charges for SDCP service during your enrollment with SDCP were a replacement charge for the energy you consumed during the time you were enrolled with SDCP.

• Initial Complaint

  Date:07/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes I just looked at my bill and I so that I was automatically enrolled in Community Power with out my knowledge and sdge charged me total of ****** and the Community Power charged me ****** with it made it to ****** , I opt out of it and would like to go back to sdge asap , I did opt out the confirmation is I580D6C5 to day on July 1, 2022 . Before they enrolled me with this company they should of let me know they did it automatically . I am not paying the ****** I want to be billed by my regular company sdge because I didn't know this community power. Sdge should charge me accurately on my bill not another company I didn't signed with them and they autamically charged me.

  

  Business Response

  Date: 02/03/2023

  San Diego Community Power was established by San Diegos locally elected representatives to provide our communities with clean, renewable electricity choices at competitive rates and to invest in innovative programs that benefit our communities residents and businesses. Automatic enrollment into SDCPs electric generation service is a result of California Legislature, Assembly Bill 117. AB 117 specifies that Community Choice Aggregators (CCAs), like SDCP, are designed to be an opt out program, which is why we operate as an automatic enrollment program. The automatic enrollment process of SDCP is mandated by **************** law as the cities within our service territory voted to enroll customers in SDCPs cleaner electricity offerings.
  
  Though the automatic enrollment process of San Diego Community Power (SDCP) is mandated by **************** law, we do send two pre-enrollment and two post-enrollment notices to all customers who are scheduled to enroll into our program. The content of all our Enrollment Notices can be found on our website here.
  
   
  
  When you purchase electricity, you pay for two major components: the creation (also known as the generation) and the delivery (known as transmission & distribution). When you are enrolled in our service, SDCP manages the generation of your electricity and SDG&E handles the delivery along with other fees and charges just like they always have. SDCP charges are not an additional surcharge and SDCP only replaced SDG&E for the electric generation portion of your service. Any charges for SDCP service during your enrollment with SDCP were a replacement charge for the energy you consumed during the time you were enrolled with SDCP.