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Business Profile

Retail Stores

Charlotte Russe Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Charlotte Russe Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charlotte Russe Inc has 474 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a cart of clothes yesterday from Charlotte Ruse, I was sent a confirmation email and everything. I checked today and my order was canceled for no reason, I paid in full price. Why was my order canceled when i spent almost 80 dollars on clothes? They can either deliver all the clothes i bought or either give me a complete refund of the 80 dollars i just wasted.

      Business Response

      Date: 08/09/2022

      Hello team, please note that our system will cancel and order as fraudulent if the billing address do not match the bank information, for customers protection the orders are cancelled.

      This was case with Kimora ***. Please note that she has now place a new order and it is already in transit.

      Thank you for your attention in this matter.

       

      Best,

       

      ******

      Customer Service Manager 

    • Initial Complaint

      Date:07/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought six pieces of clothing total at Charollette Russee.... and the other three I did not want anymore as they did not fit well. The store I went to in the mall the fitting rooms were closed so I could not try anything on.... When I went to check out I was never told nor did I see signs anywhere that once I paid for the clothes I would never get my money back. I never shop here and the last time I did was years ago... So I went to a different location to return and the lady was rude which made the situation way worse...I said I wanted to return my three tops and she said we only do exchanges and store credit. Excuse me? How terrible of a company is this?! I got back about $17 she explained to me how it's a ******** company and customers complained money was sent too slow in their bank accounts for a refund. That is very suspicious and not a reputable business. I want my money back as I do not wish to purchase from here anymore a company that does not value their customers and scams them!!

      Business Response

      Date: 07/18/2022

      Good morning ***********,

      Could you please contact us at ****************************************** and we will happily authorize a refund.  If you can include a screenshot of the original receipt that would assist us in follow up training with the store. Thank you

    • Initial Complaint

      Date:07/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to the store in **************** *****,**. We wanted to do a return & were denied the return . We followed the returned policy & when asked why the return was being denied it was because the manager ******* was on her day off & nobody could process returns. It was essential to return since we were going to be out of the country the following day . The manager was rude on the phone & extremely unprofessional. When asked if theres anything we could do she brushed us off & denied the return. All we ask is if theres going to be a manager at the store they should properly train employees to handle all aspects of retail including returns because probably the whole day return will be denied from customers & as far as I know thats a breach of contract.

      Business Response

      Date: 07/18/2022

      Our apologies for your experience in our store. If you could reach out to us at ****************************************** we would like to ensure that your concerns are resolved.  Thank  you

    Charlotte Russe Inc is NOT a BBB Accredited Business.

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