Complaints

This profile includes complaints for La Mesa RV Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La Mesa RV Centers Inc has 20 locations, listed below.

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  La Mesa RV Centers Inc

  7430 Copley Park Pl San Diego, CA 92111-1122

• 

  La Mesa RV Centers Inc

  3493 N. State Route 95 Lake Havasu City, AZ 86404

• 

  La Mesa RV

  5200 Chiles Rd Davis, CA 95618

• 

  La Mesa RV Centers Inc

  150 Riverside Pkwy Austell, GA 30168

• 

  La Mesa RV Centers Inc

  33070 Roberts Ct Coburg, OR 97408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased our motorhome from ******* at the ****************** location in April 2023 we purchased ************** Our motorhome was sold 2 weeks ago and multiple attempts were made via phone and email to the finance manager to have the remaining amount to be refunded. They are holding our money and will not return our calls or email.

  Business Response

  Date: 01/21/2025

  Hi there, we will have a representative from the Ft. ***** store reach out to assist. Thank you!

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******/****** *****, a married couple, purchased our first RV, a new 2024 Entegra Odyssey RV, at La Mesa RV on Oct. 31, 2024. Before final documents were signed, we were, without prior notification, encouraged to sign a 3-part service agreement for 5 years for $20,000 before financing could be finalized. On later research, we discovered that most service contracts are significantly less. The contract provided for cancellation within 30 days. ****** called ************************ Nov. 15; they stated the contract must be cancelled by the dealership. On Monday, Nov. 18, left phone messages with La Mesa RV, with no response. We went ******* that evening; ***** stated to contact ***** ******, the warranty specialist, who was gone for the day. Message and email sent to ***** Nov. 19 (see attached email and cancellation form files). We went to ******* on Nov. 21 and signed and finalized all paperwork with *****. ***** stated a check would be sent to ******** in 2-3 weeks. We have had several ongoing e-mails to *****, with responses of "another 2-3 weeks"; last response stated the check would be sent to the bank the week of Jan. 6. No check and no settlement. We are 8 weeks into this process with multiple assurances the check would be sent. We have been paying interest on the $20K since Nov. 1. This is not the actions of an honest or reputable business.

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new class B from La Mesa RV on 12/14/24. I got it home, but then found the outlets inside the rig do not work. I also found that after a day of sitting the vehicle will not start. Dodge roadside assistance had a tow truck take the vehicle to a ************* center to be diagnosed. Per Dodge, the vehicle had an after market battery installed which is too small for this vehicle. This aftermarket part also nullifies the warranty. La Mesa is refusing to help me and I cannot pay to have my vehicle repaired. It is ******** responsibility because they sold me a brand new vehicle with incorrect parts.

  Business Response

  Date: 12/31/2024

  Hi there! We are happy to assign someone from our service team to reach out to discuss this issue and develop a solution once we are re-opened from the New Year's holiday. 

  Customer Answer

  Date: 01/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  

  Update: As of 02 January 2024 the business (*******) has paid for all needed repairs and I consider this matter satisfactorily closed. Thank you. 
  
  Regards,
  
  ****** **********
  
   

  
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November *****, 2024. Purchased ** from ****** in *******. Vent covers were installed incorrectly and drilled into the roof. Since I'm from out of state I had to take the ** to an rv repair shop to have the vent covers installed correctly and repair the roof to avoid further damage while continuing my drive back to **. I contacted La Mesa with pictures and the repair bill for $165.00 I was told I woul be reimbursed immediately. Over a month later and having contacted them twice, I have still not been reimbursed. All I'm asking is for the $165.00 reimbursement for having to pay to repair their shoddy work.

  Business Response

  Date: 12/30/2024

  Sorry to hear of this delay! We will get this check request processed and mailed to the address on file.

   

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July my wife and I purchased a 2023 motorhome from La Mesa RV, ***********. Yes it was pre owned. Upon inspection we found a few items that the dealer agreed they would fix. The microwave, the slide topper. Although we walked through the unit upon taking possession we didnt get the opportunity to drive it prior. Once I drove it the front steering and suspension felt worn and the inner tire was worn. We also found soft spots in the floor and some other cosmetic issues, like the TV mount that had been repaired by dealer that had to be removed or it would break out a window. So I installed the right one. After all the items I have found and attempted to address with the dealer they told me it is a used unit and would not do anything for me. Most of the issues I have discovered are safety point inspection items proving that the dealer it selling unsafe units to customers. The dealer did have the unit front end alignment done and the report is a worn out drag link with no repair. The dealer took 4 months to replace the slide topper claiming the parts were on back order, but when they installed it on 12/06/2024 they gave the camper back to me with damage to the panels were they installed the topper. I address this with the service manager who told me I would have to file it with my insurance even though it happened in their shop. With all the problems I have found along with my time this camper is not worth the price we paid for it. I do have the purchase agreement and the recipes for all work performed.

  Business Response

  Date: 12/09/2024

  Good afternoon, thank you for your correspondence. This customer purchased a used motorhome in July 2024 with a 15-day limited warranty covering engine, transmission, and rear-end only. In August 2024, this customer spoke with the corporate team about his concerns. The ************************ has since been able to work with this customer and has covered some services, such as work done at ****, out of goodwill. Unfortunately, there is no return policy applicable where the customer could return his coach. We are happy to continue working with the customer at our *********** location should he have additional concerns.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a open complaint against ****** RV.This is an additional complaint, that ive been waiting on call back from service center.After driving off the sales lot on september 17th, 2 hours into our drive back home, the sliding doors panel fell off. We immediately called the the dealer, they told us to return next day, drive from ************** to ****************We did, we were told the all of the glue used in the Thors was defective. The service center drilled screws to hold it in and told us its a temporary fix, and they would call us back in a week for replacement.Two weeks after purchase the black water tank bracket fell off as we turned right on a city street. Its now November 21st and were still with a bunk door on a 2024 van.Also, we've started a long list of defective items on the van, its falling apart, we need service asap. No calls to us

  Business Response

  Date: 12/09/2024

  Hi there! Sorry to hear of these issues. We will have management from the ***** service center reach out right away.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Electric generator failure Panel swelling Panel peeling Screen magnetic strip demagnetized Screen doesnt fit door opening Solar panel cell recall Uconnect not functional USB malfunction and 4 months to replace Electrical intermittent open circuit Telematics module malfunction Seat belt sensor malfunctioning LCD BM Pro electronic control panel malfunctioning Bathroom door fell off tracks Sliding door has loose tabs Electric generator failure 2nd occurrence S**** penetration through seat Rubber weather seal on drive side door falling off

  Business Response

  Date: 11/19/2024

  Hi there! Thanks for this information. These issues can be addressed by going to one of our service centers. Your coach comes with a warranty from ****, which is the exclusive remedy for manufacturing or design concerns. We will have a member of our team reach out to get you scheduled for service under this warranty.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new **, 2024 **** Quantum- KW29, September 29. We took it home and thoroughly went through the rv and found a total of ********************************** Mesa the day after we bought it.we left several messages for ******. We made several attempts to contact them and we never received one phone call back. We took the ** Back into ******* and demanded assistance and our money back. We spoke with ****** and he promised a call. That never happen. We showed up with the ** the first week of October and demanded them to take the ** and we wanted our money back. We put down $11,500. They said we signed and its too late. *****, in service, wrote up a work order with all the issues and we left it there. ***** called October 7 and said they had stated repairs but we had to pick it up due to the hurricane and stated they would not be responsible for the **. We picked it up October 8th and brought it home. We went over the rv to see what was fixed and the repairs. The repairs were done improperly. Some things they said that were fixed werent repaired. W again continued to express we wanted our money back. This is a brand new unit with so many issues. There is a water leak and damage in the bathrom, the bathroom wall and bedroom. We have already been in contact with the manufacture. ******** had the rv for a year. It was never serviced or maintained in the year it was there. All tires were 20 pounds less than what they should be. We were promised it would be cleaned and that never happen. We have never received a call from any management of ******* to date. The ** was picked up by La Mesa October 30th. At this point we were in contact with ****** ***** from ******** and **** with ****. **** has now picked the unit up as of November 12. We have expressed to *** and ****, we will not be taking the unit back. The have driven the unit to ******* and want to fix it and bring it back. We will not except this and have started the process and will be filling lemon law.

  Business Response

  Date: 11/19/2024

  Hi there! Thanks for this feedback. La Mesa is aware of this customer's situation, has spoken with this customer's attorney, and has explained to this customer already how the process works for design or manufacturing issues. Specifically, the customer will need to work with the coach's manufacturer--Thor--as the customer signed documentation at the time of sale disclosing that the sole remedy for design or manufacturing concerns is through the manufacturer's warranty. We are happy to assist with any warranty repairs. This customer's coach is currently being worked on at ***************************

  Regards,

   

  La Mesa Corporate

  Customer Answer

  Date: 11/21/2024

  I do not accept this repose, as the seller of this unit they are responsible as well. They did not look this unit over at all before selling it to us. When we brought the ** back for repairs, it was either not done or done horribly and unprofessionally. One of the main issues is a supposedly water leak or they said a window that was left open due to their own negligence so they are again responsible as well. Not to mention their customer service was horrible once we signed the paperwork, says a lot about *******. We never received a call from ****** *********, at all, who is the general manager of *******. We should not have had to contact an attorney and I'm tired of being disregarded. Also, we had two vacations ruined and a lot of money spent that we can't get back. ****** which is an Assistant manager stated he would compensate us for some of our troubles and he has not done so nor called us like he said he would. This is unacceptable of a business to act in this manner and to continue to disregard us. We are customers who work hard and paid a lot of money for this ** and we haven't been able to enjoy this ** at all. By the way, there are multiple negative reviews on ****** basically with similar stories.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Ram Promaster ** from La Mesa RV in **********, ** in 2022. I have had continued electrical problems. I have had the ** in their Service Center for 6 weeks and all they can tell me is it is the battery and they are having trouble getting one. I inquired with the battery company, ******, and was told that they are having a "quality control problem, and have no batteries available." I told ****** and they said they knew nothing about it. So I got them to call and they said yes you are right. One service person, ****, said they would get me a different one but my warranty did not cover it so they would have to contact the warranty company. I heard nothing for several days. I called him and asked him what was going on. He told me they were sending a new battery and it would be here early next week. That was a week ago so I called and was told they "have no answer for me." I spoke to the manager of the service center and he said I definitely have a legal issue but there has been no one to call or speak to. I have called numerous LaMesa Phone #'s and only get an answering machine and when I leave a message no one calls back..

  Business Response

  Date: 10/28/2024

  Good morning,

   

  Thanks for your message. A member from our corporate team will investigate these issues and contact this customer to discuss. 

   

  Regards,

   

  La Mesa Corporate

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 ****** ****** ** on 6/12/24. I was promised and have in writing that this ** would be repaired, as it was delivered to me extremely damaged.After having the ** sit in service for well over a month, the service that I have paid for has still not been completed, including the interior eckbond coating. On top of that, repairs were not completed in a satisfactory way.I have reached out to this dealership and have yet to receive a response after several emails and several months have gone by. I am requesting these repairs to be done correctly, as well as the service that I have paid for and did not receive. Otherwise, I would like to be compensated for these damages, so that I may take this to a service/repair center that will do this job correctly.

  Business Response

  Date: 09/24/2024

  Hi there! Sorry to hear of these issues. We will assign someone from the corporate office to reach out and develop a plan for resolution.

   

  Regards,

   

  La Mesa Corporate