We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

La Mesa RV Centers Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for La Mesa RV Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

La Mesa RV Centers Inc has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, August 13, 2022, we attended an RV show in **********, **. We found a travel trailer we liked and asked about financing. We filled out paperwork and were told we could get financing at ****%. We have a sales contract for a sales price of $37519.40, which included the tax and license fees. We put $500 down. We were told to expect a call on Tuesday, August 16 to set an appointment to pick it up and go through a detailed orientation. At that time we would need to bring proof of insurance for the trailer, proof of ** residency and a cashiers check for $5,500. On Wednesday, the 17th, I called the ******* dealership, to set that appointment since we had not received a call. The person I spoke to told me he was waiting on approval before he could set our appointment. I didnt know what approval was needed, but just thought it was a dealership issue. After speaking with my husband, I called the next day to see exactly what that meant. I called twice, once around 10 am and again around noon. My called were not returned so we decided to drive to the dealership to get this cleared up. When we arrived we asked to talk to a sales manager. When he came down, he told us he had just gotten an approval for a loan for us and the terms were different than what we were told on Saturday at the show. The interest rate was now 15%. He told us the contract we signed on Saturday was only a preliminary contract. We feel like this is very deceptive.

      Business Response

      Date: 09/01/2022

      Thank you for this correspondence.

       

      This customer has reached out to our sales team regarding this matter. As it was explained to the customer, the lender--not *********************** final say regarding financing terms. The customer was instructed to follow up with her lender with additional questions about her rate. 

       

      Thank you,

       

      Customer Relations

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,This year February I've purchased a Roadtrek Zion Class B ** from La Mesa RV ************* *******.The ** was falsely advertised by an uneducated new hire sales rep ************************* as a Lithium battery packed ** which can run on it's ** only using its batteries for 4-6 hours. On the delivery day it turned out the ** only capable to run the ** for *** 1hou on battery. We tried to cancel the sales but a slimey sales person ********************* assured us they can fix the problem and they put it in writing on the due bill that they will add extra batteries. La mesa is not answering to my calls anymore and they are refusing to fix the problem. This company caused us tens of thousands in damages. Their employee are ignorant, arrogant, money grabbing monsters.

      Business Response

      Date: 09/01/2022

      Good afternoon,

       

      We have worked with this customer extensively on proposed solutions to his issue. The customer is not agreeable to the solutions we have proposed, including addition of a generator to his unit. 

       

      Thank you,

       

      Customer Relations

      Customer Answer

      Date: 09/03/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: 06/04/2022 The amount of money we paid the business: $172,910.24 What the business committed to provide you: A new camper van with working components, validated by a Pre-Delivery Inspection What the nature of the dispute is: We purchased a van that we were promised went through the Pre-Delivery Inspection and everything was in working order. We quickly found that the solar charging for both the chassis battery and house battery does not work, and the fridge does not cool. We drove the van back to the dealer (its only other trip coming home from the dealer) and it has been there for nearly 2 months. We dropped it off June 17th. The management, specifically the General Manager, has been avoiding calls and avoiding finding a resolution for the issues that they: sold us a camper with critical components not working, and have not been handling the issues with any kind of haste while we pay insurance and car payments on the camper, which should have never left the lot with these issues that should have been caught by the Pre-Delivery Inspection. We would like them to pay for at least what we have paid on the van since owning it, they are responsible for selling a camper in working order. Whether or not the business has tried to resolve the problem: The van has been at their service center for nearly 2 months, we dropped it off June 17th. Of the 22 problems we had originally agreed for them to fix, 11 of them still have parts on order, with no install date in sight. We can view the activity of the camper via the Mercedes.me Connect app and we can see that the van has sat for 3-5 days at a time before someone is coming to open a door to work on the issues. There is little to no effort to resolve the problems in a timely manner. Account/order/tracking number: La Mesa Stock Number: SN175716. VIN: *****************

      Business Response

      Date: 08/25/2022

      Thank you for bringing this concern to our attention.

       

      La Mesa RV has been working with this customer on his concerns, which the customer describes as being issues from the manufacturer. To remedy these issues, certain parts must be ordered and shipped, which can contribute to time out of service. Our team has conferred and is doing everything possible to expedite the services.

       

      La Mesa corporate has already been in touch with the customer about concessions for time out of service and has advised the customer that such discussions are premature as the coach is still in service. La Mesa is committed to continuing to work with the customer.

       

      This complaint does not raise new issues not already addressed with the customer.

       

      Thank you.

       

      Customer Relations

    La Mesa RV Centers Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.