Complaints

This profile includes complaints for La Mesa RV Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La Mesa RV Centers Inc has 20 locations, listed below.

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  La Mesa RV Centers Inc

  7430 Copley Park Pl San Diego, CA 92111-1122

• 

  La Mesa RV Centers Inc

  3493 N. State Route 95 Lake Havasu City, AZ 86404

• 

  La Mesa RV

  5200 Chiles Rd Davis, CA 95618

• 

  La Mesa RV Centers Inc

  150 Riverside Pkwy Austell, GA 30168

• 

  La Mesa RV Centers Inc

  33070 Roberts Ct Coburg, OR 97408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2021 Winnebago Hike travel trailer which was supposed to include an interior and exterior protectant applied to all surfaces. We purchased a 5-year limited appearance protection warranty through Portfolio Protection regarding this application. Within a year, fading of all exterior surfaces began. On 9/15/2022 we contacted ****** RV regarding this fading and they provided pictures and a work estimate to Portfolio. Since then, Portfolio and LaMesa RV have been going back and forth about cost of repairs and what the next steps will be. We have contacted both parties at least a dozen times regarding getting the work completed to rectify the situation. According to the policy from Portfolio, in AZ "the dealership (LaMesa RV) will perform, or arrange to have performed, any repair services within a reasonable time and in a competent and workmanlike manner." It has been 5 months now and we are still waiting to have the services provided. I do not believe this constitutes "within a reasonable time." I have attached the estimate of costs for services needed according to LaMesa RV. But, neither party has accepted responsibility for actually performing or paying for the repairs. I am asking for help to rectify this situation.

  Business Response

  Date: 07/18/2025

  This issue was handled outside of the BBB due to the Customer reaching out to multiple support lines. The customer was advised to reach out to their warranty provider (Portfolio) for more appropriate assistance.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a $500,000.00 + Motorhome in late March 2022. Immediately had numerious (over 50) problems. Have returned it for repair multiple times, left it with trouble lists in May. La Mesa kept the Motorhome all summer through August, fixed less than 40% of the problems. In the meantime while the Motorhome was in their possession the right front slide out was damaged, drivers mirror was knocked off & dash pad was scratched. They did a terrible job of partially fixing what they broke. On top of all that the Motorhome was a filthy mess inside and out had 125 more miles on it than when I left it, radio was blaring party music, looked like someone took it for a party weekend. ***************************** were all informed of this at the time I picked coach up in September. All I recieved were excuses. Had to drive coach over **** miles to ******* **. and spend a month there to get get the rest of the items fixed. Have since had re-occurance of some items & some additional items which will neccessitate another trip to ******* as I have lost all confidence in La Mesa. The scratched dash still has not been fixed. While in ******* I find that the paint protection package sold by La Mesa was never applied. Then over Xmas hollidays I find that the roadside assistance package sold was useless for anything other than towing (no road side mechanic as told), so I was stuck for 2 weeks before I could get a starter fixed. The entire $15,000.00 + protection package is useless. La Mesa needs to refund all monies paid for extended warranties. Reimburse me for the trip to ******* ** including the month spent there. Pay trip expenses for the additional trip I will have to make within the next month. Have my original Warranty extended for six(6) months. Replace/reimbuirse for scratched pad. Reimburse for 2 Wine **************** of wine broken when couch that was never anchored to floor turned over dumping both *********** along with wine and broken glass on the floor.

  Business Response

  Date: 07/18/2025

  This issue was handled outside of the BBB due to the Customer reaching out to multiple support lines. The customer's motorhome was a new RV, the customer was referred to consult with their manufacture warranty (Tiffin). Customer was also advised to reach out to our service department if there any further issues. 

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to La Mesa RV in October 2022 and were asked to put a $5k deposit as there is one RV on the assembly line to reserve our name on the unit. We were told by the sale person that the unit should be ready by the end of November. Keep in mind we lost everything after hurricane *** hit SW ******* and in need of a quick living solution. After we put the $5k deposit no communication from anyone at La Mesa RV in *************** branch. We called and left many messages without any luck. Today is January 19, 2023. For the past 2 weeks we called and left numerous messages to get our deposit back as we have been waiting for months. Still we have not received any communication from the company.

  Business Response

  Date: 01/20/2023

  Hello, thank you for this correspondence. We will follow up with the customer to see what the status of this deal is and develop a game plan. Thank you.

   

  La Mesa RV CR

  Customer Answer

  Date: 01/20/2023

  I am still waiting for a refund of my $5,000 deposit on the $160,000 RV that we will be paying cash for. The salesman said it will be arriving by end of November. ******** told us to put a deposit down to reserve the unit as there is one on the assembly line by this it will be arriving end of November. ******** also inform us if we change our mind there will be no problem returning the deposit. After leaving the deposit on October 2022 no return calls or and communications after countless of messages and text messages. Finally the salesman responded after I informed him that I can not wait any longer for the *** He text messages me that it will arrive after Christmas or after the New Year and than no response after that. I finally got a hold of him today 1-20-2023 at 3:21pm and was told it should arrive end of January or mid of February 2023. I informed him that my family is homeless as hurricane *** destroyed everything and we are staying out of a hotel waiting on the *** At this point I just want my deposit back and go our separate ways. ******** told me that I waited this long another few more weeks will not hurt me. He does not understand the struggle my family is going though. He also informed me that he doesnt have a clue how to return my $5,000 deposit back and also wishing me good luck in getting the deposit back. 

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2021 RV from La Masa. It has problems with water leak from hot water heater. The office in ************* has set up services to come out and never keep them. This is a serious problem that cant be put aside. When buying this RV they promised everything but now I have it and they are not doing there part. It is a bad situation as I have no other place to live. I thought this was a good company and had several people purchase from them. I dont want to text these things that they are doing but I will do it so others read and will not get abused like me. I look forward to hearing from you. Thank you

  Business Response

  Date: 12/19/2022

  Hello,

   

  Thank you for communicating your concern. Our records indicate we have worked with this customer extensively and as recently as late November on mobile service appointments. We will reach out to this customer to see what issues remain and develop a game plan to address. Thank you.

   

  La Mesa RV CR

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ** from La Mesa RV. The ** unit in the ** side went bad and they replaced. Shortly after we went on a road trip and major water started coming inside the ** from the new ** unit causing extensive water damage throughout the **. I have proof that they installed the ** unit incorrectly, and intentionally incorrectly. La Mesa RV has refused to take responsibility for their errors. We now have a new ** with major water damage inside roughly $30k damage or more.

  Business Response

  Date: 12/08/2022

  Thank you for this correspondence. We have investigated this claim. It does not appear this individual is the legal owner of any unit. We can only correspond with the legal owner about issues with their unit. However, we have tracked down an individual who may be associated with ************ and have reached out to her for follow-up. 

   

  Regards, La Mesa RV Corporate

• Initial Complaint

  Date:11/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/16/2015 paid LAMesa RV **************, **. $1299.00 for *** insurance. They refuse to honor the contract. They told me that the *** insurance expired after 6 years. That is a lie. The *** insurance is for the length of the loan. On 09/27/2022, my RV was destroyed by hurricane ***. My insurance paid $46,869.28. The amount owed on the loan is $55,815.42. leaving a balance of $8,946.14 which should be covered by the *** insurance. LaMesa RV has illegally denied the claim.

  Business Response

  Date: 11/30/2022

  Hello,

   

  Thank you for this correspondence. The duration of the *** insurance will depend on the terms outlined in the contract the customer entered. We will evaluate this contract and get in touch with the customer. Thank you.

   

  ******* CR

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret not reading all the reviews on BBB before buying with La Mesa. We bought an A-Class in April of this year with the condition that they would repair the motor of a bung bed (written in the sales contract). After many lies such as that they do not find it that, I do not arrive etc. they no longer answer calls or emails in any way.

  Business Response

  Date: 11/17/2022

  Thank you for your correspondence. This is the ***************-level contact with this customer. We will call this customer today and get him in for service as soon as possible to address these issues. Thank you.

   

  ******* CR

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Winnebago ** on July 13th, and immediately set out on a trip from ********* to ****** to ********. As soon as we reached ****** it was 102, so we turned on the ** in the back unit. It did not work. We called all the numbers and were unable to get service to continue out trip. We then talked to **** at La Mesa RV who said we could drive it to ******* to one of their facilities to try and diagnose the problem on July 22nd. They said they could not fix it without more time. We decided to continue our trip by hugging the coast and staying where it was cooler. We made it as far ********, ****** on the 26th and it was too hot to continue due to a heat wave in the area. We had to abandon the ** to continue the rest of or trip to *********. By the 31st of July we started to return to *********, but our party had to split up due to the heat. My husband and son took a week to somehow drive the ** back down to ********* to get it serviced. I started calling for service on August 9th and they made an appointment for mobile service on Sept 21 or 24, which I was not happy about since we spent so much money. I also made a in service appointment a week later. Mobile service came and diagnosed that we needed a unit for the stairs that also had stopped working on our return trip, and a electronic board for the cooling unit. Since parts had to be ordered, they cancelled the in service appointment and would not let me keep it. Over the next few months we continually got the run around, the wrong parts were ordered, and then the week of Nov 7th the mobile service fixed without the parts and just rewiring it. So they didn't even need the parts!!!! It could have been fixed months before. Now we are told again what we were told last month, the whole cooling unit was ordered not the electronic board for the ** to be fixed. We spent an hour on the phone with ******** who keeps referring us to ********* a service advisor who has never returned my calls or emails.

  Business Response

  Date: 11/15/2022

  Thank you for this correspondence. We will investigate and reach out to the customer for resolution. 

   

  La Mesa RV Customer Relations

  Customer Answer

  Date: 11/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot begin to tell you my disgust with La Mesa Rv service department. I bought a brand new Fleetwood 2015 seven years ago. Had I known the complete lack of service that they provide I never would've bought from them. I cannot even begin to tell you how many times I put it in for service And had no response and was lied to outright. Namely ***** my service coordinator had my RV for almost 2 months and lied to me and said the front end was looked at. Until I found out from the technician that it was never looked at. Took home my RV which was shaking violently in front and the rear window actually fell out. I waited from the end of January for eight months till September before I finally called and said where is my window. And they mysteriously found it. Now I've had to pay gas etc. and time to bring it back to have it repaired and have the front and looked at finally. Over two weeks ago ***** told me that he wanted to give me a call with the chassis expert. I told him sure give me a call in another half hour and I'll be available. Weeks have gone by texts have gone by with no response. I have contacted the service manager **** who is just as useless and has no answers. I'm going to do everything in my means to get this corrected. Obviously not from Le Mesa who is the biggest joke in RV sales and service. Wait a second not just RV service in sales. I have never dealt with a service department as inept and non-responsive as them. I've tried everything in my power to get answers and they refused to help. Never again. I will certainly be contacting corporate offices the Better Business Bureau etc.

  Business Response

  Date: 10/24/2022

  Thank you for your correspondence. There appear to be some communication issues with our ************** store and this customer. We will take steps to get customer in contact with ************** store and give him a substantive update. 

   

  Thank you,

   

  La Mesa RV Customer Relations

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took delivery of a toy hauler from *************** on 8/31/22. When we got it home, we noticed items still not fixed during orientation. We made our first of many calls to La Mesa. They swore those items were taken care of but they were not. We needed legs fixed on the rear couch/bed, a chair was missing, the seal around the outside storage is not sealed. They left the black tank valve open (ask me how I know). We took it camping that weekend. The battery was completely dead and would not recharge. The generator would not stay running more than 2 minutes. The toilet seal would not hold water. They gave us pins that were too short for the rear bunk bed. We made multiple calls during our camping trip. We even called their tech support in ******* to run troubleshooting on the generator. They said it was most likely a fuel pump. This is a brand new unit! These problems should have been taken care of before delivery of the unit. I was told if we submitted our receipt for the battery, then I would be reimbursed ($133.63). No one has responded to calls or emails about the reimbursement. We had to drive 3 hours to get our trailer from ********* and haul it back to ******* ($250 in gas) and finally get it into the service department 10/6/22 for warranty work. I called for THREE days before I had a returned call to give me an update which was just that the warranty work had been approved. We are almost two weeks out and I still do not have an estimated day of being fixed. They cannot even tell me where my trailer is, whether it's in the service building or out on their lot. They cannot tell me if it is even locked up or not. They want to charge me $50/day after notification of completion. Turn the tables. They owe me $50/day since promised date of 10/13/22 ($250 and counting so far). A company that told me how amazing their customer service is has failed since the day we came home from delivery of our trailer!

  Business Response

  Date: 10/19/2022

  Thank you for this correspondence. We will investigate and reach out to the customer to provide her with a status update regarding her coach, and discuss the reimbursement she was told she would receive. 

   

  -La Mesa CR

  Customer Answer

  Date: 10/19/2022

  I will not accept any words saying they'll do something.  I have dealt with words reassuring me since 8/31/22, all words and no action.  I will accept the response once I am actually reimbursed for the battery, gas and storage as well as when the coach is completely fixed.

  Business Response

  Date: 10/20/2022

  Thank you for this correspondence. We have spoken to this customer and explained that La Mesa would be happy to assist her with some of her demands once repairs are complete. Our service advisor also sent this customer a comprehensive email update yesterday outlining the status of repairs. 

   

  La Mesa CR

  Customer Answer

  Date: 10/21/2022

  Again, I will not accept any words saying they'll do something. They promise a compensation package once the trailer is repaired.  It is all words until something is actually done.  I will accept the response when they have appropriately compensated for the loss they have created. They threw in the words saying they will not compensate for "things out of their control". The whole situation was in their control to have the unit ready at date of delivery.  Their service team failed in being thorough. They expect service to take at least another 2 weeks.  This will make almost a full month of my trailer being unable to access.