Complaints

This profile includes complaints for NextGen Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NextGen Leads LLC

  701 B St Ste 1255 San Diego, CA 92101-8187

  
• 

  NextGen Leads LLC

  2970 5th Ave Ste 320 San Diego, CA 92103-5995

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting harassing phone calls from this organization despite requesting to be on the do not call list. They said they couldn't help me so I hung up, but I keep getting calls from them regardless. I called the number back, got transferred to someone who said I was on the list and I would stop receiving these calls. I have also been hung up multiple times for requesting to be on the do not call list. They call several times a day. Unsolicited repeated communication is harassment. I called them from ************** website thinking they were associated with ******, but they are some third party organization. They have been harassing me for 2 weeks now from various spoofed numbers. They called me under the name FirstQuote Health, but apparently the name of the organization is in fact NextGenLeads. This is predatory and misleading for many reasons.

  

  Business Response

  Date: 04/23/2025

  Hey ***********,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********** ****
  
   
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/08/25 Contacted them thinking it was the ******** website, their link was very misleading and I got a ton of spam calls immediately after I put my phone number in. I regret giving them any of my information and absolutely want any and all information erased from their database. I legitimately am so scared about my identity getting stolen. Please remove my info and put me on a do not call list, I do not want these spam calls.

  

  Business Response

  Date: 04/10/2025

  Hi Sierra, 

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,
  

  ****

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing research during my open enrollment with my employer and clicked on their ad. HUGE MISTAKE!! This company has called me 128 times in 3 days. That is not a typo. 128 phone calls in 3 days. I have asked them repeatedly to delete my phone number from their database at which point they hang up and call back within seconds. One representative actually cursed me out and stated she was going to keep calling just to annoy me. I dont understand how this allowed or why this company is still in business. This is the pure definition of predatory and harassment behavior!I have already filed a complaint with the ***. And I am looking into filing an actual lawsuit against this company as this breaks all kinds of laws. I have told them verbally and emailed them to terminate any and all contact with me and they continue to call 20+ times a day. That is against the law!

  

  Business Response

  Date: 03/31/2025

  Hey ***,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non stop calls. Even after being asked to be placed on no call list. Harassment on the non stop calls all hours of the night from many different robo numbers

  

  Business Response

  Date: 03/20/2025

  Hello *****,

  Im sorry to hear that this is happening. We were not able to locate a record in our system that matches your phone number or email addres. Please provide us with the email address and/or phone number you used when filling out our form and we're happy to look into it for you.
  

  
  

  Customer Answer

  Date: 03/21/2025

  why would I provide you with contact info when I am trying to prevent you from calling me. This is a blatant lie and attempt at stalling. You have me listed under ******* ***** from ***** as a way to get around this.  Please stop calling me. 

  

  Business Response

  Date: 03/22/2025

  Hi ***********,

  
  To add you to our internal DNC list, we'll need the phone number or email you used when filling out your information. Unfortunately, we can't process the request without it. If you can provide those details, I'd be happy to take care of it for you.

  Customer Answer

  Date: 04/05/2025

  I have entered my phone and email multiple times and have opted in on the calls by hitting #9 yet you refuse to accept. In fact I believe your employees make malicious notes on my account as I get even more calls after opting out. Like I said. You have me under ******* or ******* ***** from *****. I will not provide my contact information , again, for you to harass me even more  

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was online and read there ad. I was curious so I filled out some information. Nothing major just name,age,and phone number. Now they won't stop calling. it's been going on for two days. 15 plus calls a day. I have answered a couple of the calls and told them I'm not interested and to stop calling. but that didn't do any good. the one *** said I can't stop calling until you enroll. I just want the calls to quit!.

  

  Business Response

  Date: 02/18/2025

  Hi *******, 

  Im sorry to hear that this is happening. We were not able to locate a record in our system that matches your phone number. Please provide us with the email address and/or phone number you used when filling out our form. We will then opt you out of receiving calls from us and remove your phone number from our database so that it will not be shared with any of our marketing partners going forward.

  If you continue to receive unwanted calls from other companies, you can request that the company calling you add you to its own do-not-call list.

  Best,

  ****

  Customer Answer

  Date: 02/18/2025

  I dont accept Lisas response. Me and my wife both told them to stop calling. Maybe she could talk to *****,one there telemarketers . My phone number was on there form no email. I have no way of contacting this ****. Maybe you can give her my phone number ************. I just want the idiots to stop harassing me. My wife figured up a way to block 20 of there numbers. I called ATT to see if they could help. 

  

  Business Response

  Date: 02/24/2025

  Hi *******,

  Unfortunately, I was not able to locate a record in our system that matches the phone number you provided. Since there is no record with your information, we are not able to place you on our DNC list. If you'd like to provide some alternative phone numbers and emails, I'd be happy to search again with the new information.

  Best,

  ****

  
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a spam company. I was trying to get a quote for health care and ever since I put in only my phone number and email, Im not kidding Ive had about 200 calls since YESTERDAY. Ive looked at other peoples reviews of this website and everyone has had the same issue. They need to be investigated for spam and fraud

  

  Business Response

  Date: 02/18/2025

  Hi ******, 

  Im sorry to hear that this is happening. We were not able to locate a record in our system that matches your phone number. Please provide us with the email address and/or phone number you used when filling out our form. We will then opt you out of receiving calls from us and remove your phone number from our database so that it will not be shared with any of our marketing partners going forward.

  If you continue to receive unwanted calls from other companies, you can request that the company calling you add you to its own do-not-call list.

  Best, 

  ****

  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3rd, 2025 I went to *********************************************************** to look for a potential quote on health insurance - not knowing it was a lead generation website for scammers. I entered in my name, phone number, email, and address to receive a quote. I never received a quote. Instead, I have been getting over dozens of calls an hour and they're all spam or AI-generated. I also got a few texts from people claiming to be insurance agents or brokers, but they aren't. I need these calls to stop.

  

  Business Response

  Date: 02/04/2025

  Hi Madison,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.
  

  Again, I'm sorry for the frustration this has caused you.

  Best,
  

  ****

  Customer Answer

  Date: 02/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Madison *******
  
   
  

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their fraudulent website to mimic a health marketplace for ************ resulted in selling my information where now I received so many calls from spammers that I literally can not use my phone due to the insane amount of calls. Literally over 100 calls in a matter of hours! Disgusting practices!!!

  

  Business Response

  Date: 01/27/2025

  Hi ***********,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,
  

  ****

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January 10, 2025 till now January 13, 2025 Georgia health coverage under nextgen leads LLC has continued to harass me via phone calls every 30 minutes to an hour even after I requested to opt out and to remove my information from there records. I also stated I do not consent to anyone using my information. On 1/10/25 **************** on from ******************** ******************************************* said I have opted out and if anyone contacts me to asked to be removed from the call list. But soon after I kept being harassed by different numbers from this company. When I ask to be removed from the call list, they hang up on me. Then some time later they harass me again. I screen the call and they hang up. They call again, I ask to be removed from the call list. They hang up. This continues on and on. I emailed customer service back and no reply on 1/11/25. I am tired of being harassed. I want my information to be removed from the call list and there records. I do not consent to having my personal information to be used by these agents or any affiliated companies.

  

  Business Response

  Date: 01/15/2025

  Hi ******,
  
  Thank you for following up, and Im truly sorry this issue is still ongoing. Your number is marked as Do Not Call in our system. Since we operate an online marketplace for health insurance leads, we arent the ones directly contacting you. However, weve reached out again to the parties with your information and instructed them to stop all communication. For added protection, I recommend asking any companies that contact you to add you to their own Do Not Call (DNC) lists.
  
  Best, 

  ****

• Initial Complaint

  Date:01/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my information to a health insurance website that was predatorialy made to look like an office government website, that even has a .org website ender. The website in question was C ****************************************************. Since then I have received non stop phone calls, no matter how many times I tell them to stop calling. The phone calls are coming from 346-362-XXXX. This needs to STOP

  

  Business Response

  Date: 01/13/2025

  Dear *****,

  The BBB just sent us your complaint about the negative experience you had while shopping for health insurance quotes through our website. Let me be the first to say that I am sorry that this happened. We have identified the parties that bought your lead information and have instructed them in very clear terms to stop calling you immediately. We are also investigating these companies' dialing practices to ensure that this does not happen again. If you continue to receive unwanted calls, please contact ********************************** or me personally and we will do our best to put a stop to it.

  Again, I'm sorry for the frustration this has caused you.

  Best,

  ****