Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 368 total complaints in the last 3 years.
- 177 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Twice now I have used the companys services to do a name search or a reverse phone number searchI paid the $3.99 fee as required and this company submits and additional fee of $0.99 to my banka few days later it charges my account for ******* have no idea what any fee is beyond the $3.99 fee to use its servicesI opted out of the subscription for the one time search each time.Not only did I opt outthe information intellius provided was out of date by more than 5 years.I called the company numerous times to get a refundthey said they would give me a refund but what they did was try charging my credit card 33 transaction @ $3.99 each and two at $******** bank Clarity***** ***** shut off my card because they recognized a KNOWN FRAUDULENT transaction from INTELLIUSI spoke to the fraud department and they turned my card on later but refused all of the transactions with intellius for that day.The company has since refused to refund my money and is again pulling the same stunt with my most recent use of it services.This company is a scam who scam people into believing that they will be provided with accurate informationthis is false., a situation where people realy need to read its reviewsThis company uses false advertising and intentionally misrepresents and turns people into believing that they are only paying for a one time service and burying the subscription services into various other pages or steps one person need to complete prior to getting their information they requestCome on BBBactually try using the companys services and you will see its deceptive behaviordont just notify the company and actually stick up for consumers for once.I want a full refund of every dime Ive ever spent with this company and for bbb to give them the ** rating they deservedo your job BBB
Business Response
Date: 10/10/2024
Dear **** *****,
This response is in regards to the consumer complaint from ******* *****, ID ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded ******* ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/10/2024
I partially accept the businesses respond I/E returning my money
the business DOES NOT make it obvious to the consumer about the things they are signing up for or the charges they will receive.
that Much is obvious by its use of shifting pages and deceptive marketingif someone wants a reverse phone number search and pay $3.99 why is there a need to have them respond to 7 other pages., why not list everything on page ( 1 ).have them sign it then give the information they requested?
I will tell you why., because you want people to think that its the process to giving you the informationyou then hide the finalities in the terms of service were you know only a small fraction of society will actually look at them and then leave them surprised when they see charges of up to $59.99 a month on there credit cards
I mean this is literally the #1 complaint against this company and the SEC & BBB just let it go on and on and on WHYits against the law!
a respectable company would clearly articulate its fees prior to any disclaimer and processing of feesbut its obvious that this company isnt respectable
BBBDo your jobs.
Business Response
Date: 10/10/2024
Dear **** *****,
This response is in regards to the consumer complaint from ******* *****, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
As stated before, we have cancelled all memberships and refunded ******* ****** account back to the payment option used to enroll, and no further charges will be incurred.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Enrichment of the company using unauthorized, private information.They have created a broken opt-out system to deter/exhaust anyone who attempts to remove their private information.I suspect there are civil laws being broken, including HIPAA and state privacy law.Personally, I feel this company has no interest in protecting domestic violence victims such as myself.Business Response
Date: 10/14/2024
Dear Madi Posey,
This response is in regards to the consumer complaint, ID# 22401460.
Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We care about the privacy of our consumers and their ability to personally control the display of their public data. Our Suppression Center, linked here, https://www.intelius.com/privacy-center/ allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
Unfortunately, it doesn’t look like the consumer has started that process. We require them to use the Suppression Center so that we can responsibly match their information with a corresponding record and validate their identity. This ensures that only the consumer has the ability to control the visibility of her information on our website.
Their request to remove the information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at 888-245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 5th, I checked my account with the bank. I am a 60 year old widow trying to survive on my disability. I have a ridiculous budget. This action has caused me $137.00 in overdraft fees. PLEASE give me a phone number or anything so I can get this money refunded.Business Response
Date: 10/14/2024
Dear Madi Posey,
This response is in regards to the consumer complaint from Cynthia Hall, ID# 22401176.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Ms. Hall’s expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at 888-245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to remove my personal information from this website.Specified process failed, instead it's asking more info.All emails to address provided failed.Business Response
Date: 10/07/2024
Dear **** *****,
This response is in regards to the consumer complaint from **** Y ******, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate **** Y ******** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms*.
**** Y ******** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
* Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:09/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,I opted out of Intelius last year, but just saw my number and address was on ****** again. Can my data please be removed? It is located at:********************************************************** regards,******Business Response
Date: 09/30/2024
Dear **** *****,
This response is in regards to the consumer complaint from ****** ******, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the phone report for ****** ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please note the attached ******************* address. I have requested to opt out of *********** site (of course, Intelius actually is the owner of the site) I have contacted Anywho AND Intelius to OPT OUT of their Data Sites. I have been assured that I have been removed. As a person who has suffered through Identity theft, it concerns me that these people CONTINUE to sell my information even after I have requested an opt out. I am legally able to opt out and I am exercising my right to have my information removed from ALL INTELIUS SITES, INCLUDING ANYWHO. I would like my info removed immediately.Business Response
Date: 09/27/2024
Dear **** *****,
This response is in regards to the consumer complaint from ***********************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for ******* ****. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$40/mo Intelius clearly states unlimited amount of searches with no timeline restrictions. Last week while searching I was locked out of my account and shown this message, Your account is locked. Please call member care center at ************** to unlock your account. When I called the number, I was told that the account was flagged for overuse and that after we verify the account they would unlock the account within *******. The *** verified the account and assured me the account would be unlocked within 72hours but a week later it was still locked.Business Response
Date: 09/25/2024
Dear **** *****,
This response is in regards to the consumer complaint from ****** ******, ID ********.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Alyssa ******* expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The ****** email address or ****** Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been trying to have our personal information removed for weeks now. We had originally opted out for appearing on the main reports, but just recently found out through ****** that our phone numbers were still visible under a different type of report. It's like a constant game of whack-a-mole with Intelius, just when you think you have yourself removed, something else appears. If Intelius could please remove the following phone number, we would greatly appreciate it: *****************************************************Business Response
Date: 09/24/2024
Dear **** *****,
This response is in regards to the consumer complaint from **** ****, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate **** ****** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website.
**** ****** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is selling my personal informationBusiness Response
Date: 09/23/2024
Dear **** *****,
This response is in regards to the consumer complaint from ********** ********, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate ********** ********** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website.
********** ********** request to remove their information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********** ********
Initial Complaint
Date:09/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have previously requested Intelius to remove any and all information relating to me, ******* Canedo **********, address of ********************************************. But upon checking I found myself as a possible related person under the phone number ************** and person with the name ******** *** ******. I am now requesting that I be removed off of this and any other listing that includes my full name of ******* Canedo ********** and any variation of it such as ******* **************** ********** in ******* ** as a possible related person. My name is clearly visible on this link: ****************************************************** under possible related persons.Business Response
Date: 09/22/2024
Dear **** *****,
This response is in regards to the consumer complaint from ******* Canedo **********, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate a report and validate Mr. ************ request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
Additionally, as expressly disclosed on the initial page of ****************** and Intelius Terms of Use, your name may continue to appear as a potential relative or associate on another individual's background report. In order to remove a name from someone else's background report, that individual must utilize the ****************** to suppress their particular report. To do so, they can access the Suppression tool at this link: ***********************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only by the individual subject of a record and made available at our discretion and pursuant to the applicable Terms of Use.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius Support
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