Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This will be the third time that my personal information has appeared on Intelius. Somehow or another a new URL will pop up on ****** without explanation. Either way, I demand that they remove this URL which is doxxing my full name, phone number, email, and home address:*****************************************************/Thank you.

  

  Business Response

  Date: 07/07/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  Intelius information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  The phone numbers have been removed as per ******************************* request. In addition, it would be beneficial to clear the cache on the device *************************** utilized for the search. This will assist in removing the link from his device. If he is still able to access his information on Intelius.com even after clearing his cache, it is advised that ****************** reach out to Intelius' customer support via email at support@******************************. He should include in that email the *** and a screenshot of the specific information that relates to him. 
  
  ******************************* request to remove this  information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 07/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already submitted a data suppression request using the tool. But there is one record that I cannot get removed/suppressed through the tool.record ID: ************************************ needs to be removed/suppressed because it contains largely the same information as record ID: ************************************ that I have marked as suppress.See attached images for details.I have not agreed to have this information published. Please remove those 2 records from intelius, peopleconnect, and all affiliates.

  

  Business Response

  Date: 07/01/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *************, ID ********. 
  
  Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ***************** request based on the information provided in her complaint. We will go ahead and suppress her  public information pursuant to her request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  ***************** request to remove her  information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************
  
   
  

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has very slow customer service. I paid once for their background report, after weeks of waiting- I finally received the report I paid for. Now (a month later), I was just charged again ($25.11) which would make it appear that they signed me up for a subscription, which I never signed up for. I want my $25.11 refunded and to never be charged again.

  

  Business Response

  Date: 07/01/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ****************************** ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  To access the services and obtain a report, ***************** must first log into their account by visiting ********************/login. The user's username will be the email address they used to create their membership, and the password will be the one they entered upon creating their account. If ***************** does not remember their password, they can click on the "Forgot My Password" link on the login page or get in touch with us to have their password reset manually. 
  
  We have cancelled all memberships and refunded ************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already submitted a data suppression request using the tool. But I have found potential data at intelius' site zabasearch.com and have no way to request removal.Please remove the following 2 records from intelius and all of it's affiliates.URL: ******************************************************************************** attached 2 images for records to remove.

  

  Business Response

  Date: 06/28/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *******************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 06/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have provided by name and date of birth in the data suppression tool. However, I am still able to find pieces of information about me on zabasearch.com that is an affiliate of intelius. Information associated with me include addresses, companies, and job titles.I have provided screenshots showing the offending records. These records contain information of me, that is co-mingled with individuals of similar name. This is both compromising my private personal information and distorting my identity.The information is located at ******************************************************************************* request that intelius and all of its affiliates, including zabasearch.com, remove these records from its databases.

  

  Business Response

  Date: 06/28/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *********************, ID ******** . 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 06/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came upon their website wanting to do a reverse phone look-up. The link to their site said Free reverse look-up and I clicked on it and went filled out what was necessary and when the information was ready they wanted me to pay them $0.95, which is not free. I did not finish the request. Now for the last 10 days I get 6 to 12 push notifications about this number every day. I called them and was told that I had to unsubscribe from this service. I never knew I had ever subscribed to anything from them, but I said Okay as long as they would stop sending me these push notifications. I received the e-mail and unsubscribed, but they kept coming. I unsubscribed again and they are still sending me push notifications about this number. I have received 3 since I have been filling this out. If they do not stop coming I will contact the Prosecuting Attorney of Arkansas and see if they can do something to get ********* to stop doing this.

  

  Business Response

  Date: 06/14/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *******************, ID ********.
  

  Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  

  To manually unsubscribe or check their status regarding receiving notifications, please visit ********************************************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During this past week6/9/2024-6/13/2024 I attempted to find a background check service and a reverse phone lookup service. I settled on Intelius as tgey advertised they provided both for a fee after a trial.Not only did they fail to provide but they tried to charge extra to "instruct" me how to cancel, refused to refund, did not give the 50% discount they promised, and paid themselves the full charge on the very first day of the trial. I seek a refund of the full amount.

  

  Business Response

  Date: 06/14/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  

  We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 06/14/2024

  I want a full refund due to their promise of a free trial which I did not get and due to their uunderhanded attempt to charge extra money to "instruct" me how to cancel. Their dearth of information offered for the price is readily apparrent to anyone attempting to rely on their services.

  

  Business Response

  Date: 06/17/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and reversed all pending charges totaling $29.85 on ********************* account back to the payment option used to enroll, and no further charges will be incurred. Because the payment had not been fully processed, we were able to reverse the charges. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, May, 14, and April 15, of 2024 my credit Privacy scan reports from Experian continue to alert me that PeopleConnect website as sharing or having possession of my personal information. &This is a complaint against PeopleConnect(PeopleFinder web sites, Inteliu), and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request to remove my personal data. I contacted PeopleConnect sites and requested 4 times over the last 4 months for the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. My credit privacy scans from Experian flag PeopleConnect(people finder) website as having my personal information. Their Customer support teams have not confirmed any actions related to my request for the removal of my personal information from their website and databases. ? The open accessibility of my personal information on PeopleConnect sites contributes to identity theft and compromises my personal safety. I am requesting the Better Business Bureau to please investigate this issue and prevent PeopleConnect(and related websites under their control) from violating privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights. Best Regards,

  

  Business Response

  Date: 06/14/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have received the request from ***************************** to remove his public data from the Intelius website. We highly value *****************************' privacy and his ability to personally control the display of his public data. The ****************** allows consumers to limit the ability for other users to view their report while preventing others from abusing this function of the website.
  
  To exercise this right, **************** can access our suppression tool, ***********************************************, and click on Suppress ***************** He should then follow the prompts to suppress his  public information. ****************' request to remove his information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 06/19/2024

   I don't accept this response. I request my information to be removed from Intellius, People Connection, *********** sites that are associated with storing and sharing my personal information. The Suppression option is only a temporarily fix. Supression has been done previously and my information continues to be compromised, advertised and shared risking identity theft and my personal security. Please remove my information from your database.

  

  Business Response

  Date: 06/20/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ******** ***********************, ID *******. 
  
  We successfully located a report for ******** *********************** and verified his request using the information provided in his complaint. ******** ***********************' public information has been suppressed in accordance with his request and our Terms.  
  
  Kindly note that it may take a maximum of 48 hours for these modifications to be visible on our website. It is also important to note that we do not remove information about the whereabouts of *** offenders. Consequently, these names may still appear as potential relatives or associates in the background reports of other individuals.
  
  ******** ***********************' request to remove his information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com. 
  
  Moreover, it is recommended to delete the cache on the device utilized by ******** *********************** to conduct the search. This will help remove the link from his the device. If ******** ***********************' information is still visible on Intelius.com, we kindly ask him to contact the customer support team at support@******************************. He should include a screenshot and the *** of the specific information he wishes to have removed. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 06/26/2024

   Please read and take the corrective actions:  The information that is requested to be deleted if for *************************************.  I do not know who ******** *********************** is?  Please validate and correctly delete any information related to ******** Derail ****** as requested.

  

  Business Response

  Date: 07/22/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  We have removed the background report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. It is recommended to clear the cache on the device that was used to conduct the search. This will assist in removing the link from that device. If ***************************** is still seeing any information displayed even after clearing the cache, please reach out to our customer service department via email. Kindly provide any applicable URL's and screenshots of this information to be removed as per *****************************' request.
  
  Please do not hesitate to contact our customer service department via email at [email protected], or by phone at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You are as full of s*** as the person that im trying to identify .... with your 95 cents

  

  Business Response

  Date: 05/28/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *********************************, ID ********.
  

  Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Intelius (PeopleConnect) for Failure to Remove Personal Information To Whom It May ********* am writing to formally lodge a complaint against Intelius, a company that owns PeopleConnect, for their failure to remove my personal information from their database despite repeated requests and the provision of necessary details. The handling of my requests has been extremely frustrating, unhelpful, and has wasted a significant amount of my time.On 2024-05-21, I attempted to use the online suppression tool provided by PeopleConnect at *****************************************. I was assigned the record number 8cd81f40-5375-4e9e-ad29-49861529b1c8. However, I encountered a glitch that prevented me from selecting any email or phone number for verification. As a result, I had to email [email protected] to request the removal of my information.I provided my full name, date of birth and the record number assigned by their suppression tool using those information, a screenshot of my personal information as it appeared on their website and screenshot of the tool not working, and weblink to my info **************************** Despite providing all the requested information, I received a response stating that they were "unable to identify a report or validate your identity based on the information provided." This response is absurd, given that I provided clear and accurate information directly from their own website.Subsequent emails to resolve this issue were met with the same automated reply, indicating a lack of genuine customer support and assistance. The repetitive and unhelpful responses have left me with no choice but to seek external assistance to resolve this matter.I request that the Better Business Bureau intervene to ensure Intelius and PeopleConnect comply with their obligations to remove my personal information from their databases. Sincerely,Lingtao Ge

  

  Business Response

  Date: 05/28/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from **********, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  After a thorough investigation, we were able to locate two prior email data removal requests from Lingtao Ge. Unfortunately, they did not provide the requested information to validate their identity. 
  
  We were able to validate Lingtaos request with the information provided to the BBB. We have removed the report for **********. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support