Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was canceled 10 months ago. Service was only used one time during a 5 day trial. Company is stating that it was never cancelled and billed me for 10 months of service.

  

  Business Response

  Date: 03/11/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ******* ************, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We have cancelled all memberships and refunded the maximum amount to ******* ************ account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove my personal listing from your website. I tried to remove through opt out link but cannot locate listing. I have attached screenshot of my report that shows personal sensitive information including family members, address, email, and phone numbers. Please remove this listing immediately over privacy concerns

  

  Business Response

  Date: 03/04/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ****** *********, ID ********.  

  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

  In order to suppress Mr. *********** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************.

  Mr. Tolentino's request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/05/2025

  i reject this response since i am unable to use the link to suppress results. The report shows outdated numbers and emails that do not belong to me so I am unable to verify- however still displays my personal sensitive information including address and relatives. Please remove my information as i have attached a screenshot of my listing

  

  Business Response

  Date: 03/07/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *********, ID ********.
  
  Our ****************** allows customers to locate and suppress their public data from appearing on our website without assistance. 
  
  Unfortunately, it doesnt look like Mr. ********* has started that process with the email address contained in this complaint. We require Mr. ********* to use the ****************** so that he can responsibly match his information with a corresponding record and validate his identity. This ensures that only Mr. ********* has the ability to control the visibility of his information on our website.
  
  If Mr. ********* is having difficulty using the ******************, there are instructions and contact links within the ****************** that he can access for further assistance.
  
  Please be advised that our ****************** is for personal use only, not third-party use, and is made available at our discretion and pursuant to the applicable Terms of Use. We appreciate Mr. *********** cooperation so that we can process his request in a way that respects his privacy and ensures the ****************** is not abused and remains available for legitimate use.
  
  Mr. *********** request to remove your information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They attach hundreds of phone numbers , addresses and supposedly family members to my name that are completely innacurate, places I have never lived and phone numbers I have never had. I have had the same phone number for 30 years. Their information is a total fraud. Remove my name from your website.

  

  Business Response

  Date: 03/04/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ****, ID ********.  
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress ******* ***** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  Mr. ***** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only do you have inaccurate information about me, it's also not allowing me to opt out because you're asking to verify WRONG info. This is ridiculous. Remove it immediately

  

  Business Response

  Date: 02/26/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ********, ID ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 02/18/2025

  
  Dear ****** *******,

  This response is in regard to the consumer complaint from ***** ******, ID ********.

  We were unable to fully review and address this complaint as no attachment was included with the submission. To properly assess the concerns raised and provide an appropriate resolution, we kindly request that the necessary documentation or details be provided. Without this information, we are unable to proceed with a thorough review of the matter.

  Once the missing information is received, we will promptly investigate and respond accordingly. If further assistance is needed, our customer service team is available at ************ or via email at [email protected]. Our team is available from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

  We appreciate your cooperation and look forward to assisting with this matter.

  Sincerely,
  Intelius Support
  

  
  

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The opt out tool on the website is not able to locate my profile. While pointing that out to the customer **** they simply keep sending and repeating the same phrases. No help at all. Remove my information immediately from your database.****************************************************************************************************************************************************

  

  Business Response

  Date: 02/18/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ***** *******, ID ********. 

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

  We were able to locate a background report and validate Mr. ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

  Sincerely,
  Intelius Support
  

  
  

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mon, Jan 20, at 15:28, I was charged a membership fee from ****** for Intelius. I did not subscribe to the membership and only used this website's service twice, paying $2 and $3 for each service. However, after finishing my two searches and not using the service anymore, they still charged me a 1-month membership fee without my permission. Once I received the payment email notification, I immediately contacted ****** and Intelius for a refund, but I was still rejected.

  

  Business Response

  Date: 02/18/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ***** **, ID ********.

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.

  We have cancelled all memberships and refunded ***** *** account back to the payment method used to enroll, and no further charges will be incurred.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

  Sincerely,
  Intelius Support

  
  

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 8/9/24. Emailed to report issue 8/27. Logged in once a month every month to comment since then under each issue for tech support asking them to remove the information. This is a public background check website that pulls information from what I can only assume is social media sites and other places. I have repeatedly sent emails, messages, and requests telling the company that my information and name is associated with another woman named ******* *****. Her record is terrible and her photo unflattering. I also do not want this type of person to be able to easily find and see my information and those connected to me as they also show as her possible family. I would love to know what AI or employees vet this company and their practices. If I could get my information blocked from this site and others like it I would really like that. I have a freeze on my credit right now due to a privacy breach from a third party company and this is an issue for me. I take it seriously as do I take the company ignoring my feedback seriously.

  

  Business Response

  Date: 02/18/2025

  Dear ****** *******, 

  This response is in regards to the consumer complaint from ******* *****, ID ********.  

  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

  In order to suppress Ms. ****** background report from appearing on Intelius.com and affiliated people search sites, she can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." She will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;

  Ms. ****** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)

  Sincerely,
  Intelius Support
  

  
  

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Intelius and its associated websites due to their failure to allow me to properly opt out of having my personal information displayed. Despite multiple attempts to use their opt-out feature, I have encountered significant issues, including the system being inoperable, excessively time-consuming, and ineffective in removing my information as requested.Intelius advertises an opt-out process for consumers to remove their personal data; however, my experience has shown that this process is either deliberately difficult or nonfunctional. I have followed all steps required, but my personal information continues to be publicly accessible. Additionally, there is no clear or reliable customer service support to assist in resolving this matter efficiently.This practice is not only misleading but also a violation of consumer privacy rights. I request that Intelius immediately remove my personal information from its database and all associated sites and provide a streamlined and functional opt-out process for consumers moving forward.I appreciate the BBBs assistance in holding Intelius accountable and ensuring compliance with consumer privacy rights.

  

  Business Response

  Date: 02/14/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ******, ID ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate ****** Lawsons request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms. This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to opt out of having my personal data on this website. Please remove all information tied to my name (******* **** and ******* G ****) and my number ***********). I never consented to having my personal data on this website and I want it deleted from their servers.

  

  Business Response

  Date: 02/14/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ****, ID ********.
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress ******* ***** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************.
  
  We have gone ahead and suppressed Mr. ***** phone number, ************, as requested.
  
  Mr. ***** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 02/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****