Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  And after I had canceled my membership, I was charged multiple other times but this last time I was charged for 3530 months after I had canceled my membership or whatever and I would never pay that much for a subscription $.95 yeah used intellius a couple times and paid $.95 but I would never pay that much for any subscription anyways this last charge overdrafted my account into the negative and every day since then Ive been charged five dollars and now my bank wont even cash my checks or allow me to get my money due to this charge that I did not make for a subscription that was active. Please please return this to my account as soon as possible as well as contact glacier bank and inform them of the correction.

  

  Business Response

  Date: 02/10/2025

  Dear ****** *******,

  This response is in regard to the BBB complaint submitted on behalf of ******* ******, ID ********.

  After reviewing the account details provided, we confirm the following:

  The account associated with ******************************** was canceled on May 9, 2024. The account associated with ********************** was canceled on October 22, 2024. The account associated with ********************** was canceled on December 6, 2024. The account associated with ************************** was canceled on July 22, 2024.None of these accounts have been charged after their respective cancellation dates. To investigate further, we will need additional details, such as:

  * A different email address than those previously provided
  * Member ID (if available)
  * The first six and last four digits of the card charged
  * The ****** email address or ****** Transaction ID Number (if ****** was used)

  When signing up, users are directed to a clear and detailed page where they can review and select a membership plan. All billing details, including automatic renewal policies, are presented in compliance with applicable laws. Users must confirm their understanding of these terms before completing their payment. Intelius subscriptions renew automatically unless canceled before the next billing cycle. Customers can cancel at any time by logging into their account and selecting "Cancel Subscription" from their membership settings or by contacting customer support. Once canceled, no further charges should occur.

  To resolve this as quickly as possible, we encourage ******* ****** to provide the requested details and reach out to our customer support team at ************ or via email at [email protected] for further assistance.
  

  Sincerely,
  Intelius Customer Support 
  

  Customer Answer

  Date: 02/12/2025

  I did not subscribe to any subscription under any ****** email address, this was fraud or the result of my wallet being stolen in December ! And I have never ever actually payed for your service Ive tried free trials but other then .95 cent charges I have never spent more then that on your site I would never have spent ***** just to spy on people !!!?

  

  Business Response

  Date: 02/12/2025

  Dear ****** *******, 
  
  We are responding to the complaint submitted on behalf of ******* ******, ID ********.
  
  After reviewing our records, we can confirm that multiple accounts were created using different email addresses. Each of these accounts was canceled on the following dates:
  
  1. *********************** Canceled on May 9, 2024
  2. ********************** Canceled on October 22, 2024
  3. ********************** Canceled on December 6, 2024
  4. ************************** Canceled on July 22, 2024
  
  No charges were made to any of these accounts after their respective cancellation dates.
  
  Regarding the account associated with **********************, our records show that it was enrolled in the Unlimited Person and Phone Reports 5-Day Trial for $0.95, which Ms. ****** acknowledged purchasing. As disclosed at the time of sign-up, this trial automatically renewed to a Monthly Membership at the rate of $35.30 since the subscription was not canceled before the trial period ended. The account was later canceled online by the user on December 6, 2024, two days after the recurring charge was applied.
  
  Per company policy, no refunds can be processed on any account. Our billing terms, including automatic renewal policies and cancellation procedures, are presented clearly at the time of purchase, in compliance with applicable laws. Customers must actively agree to these terms before completing their purchase, and once an account is canceled, no further charges occur.
  
  If any additional assistance is needed, our Customer Support team is available at ************ or via email at [email protected].
  
  Sincerely,
  Intelius Customer Support

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to remove my family information but I didn't get a verification code to any of my profiles. This is imperative that these records be removed. Please assist with my request. I received no help with customer service.************************************************************************************************************************************

  

  Business Response

  Date: 02/07/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ********* *********, ID ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate the phone reports and validate ********* Arceneauxs request based on the information provided in their complaint. We will go ahead and suppress the reports pursuant to their request and our Terms.
  

  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got notified by ****** that yet again my PERSONAL private information was on a website. This time Intelius/Zabasearch, without my consent, and puts me in danger because of an ongoing cyberstalker. And I've been the target of identity theft. And my info is already on the dark web because of scumbag hackers and websites like Intelius/Zaba that violate privacy.When I clicked the link, the phone number of ************** showed up, which has NEVER been my phone number. Much to my dismay, ALL OF MY previous addresses AND JOBS are linked to some woman named ****** ******** in ***************, *******. She is apparently 53. I am 66 and live in **********. That has NEVER been my name. And NOT my phone number.But the results page is MY JOB and RESIDENCE history! This is reckless and irresponsible to propagate information that is (a) without consent; and (b) inaccurate.DELETE ALL of my resume and residence history from this woman's page immediately!

  

  Business Response

  Date: 02/03/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ****, ID ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a phone report and validate ****** ***** request based on the information provided in their complaint. We will go ahead and suppress the phone report pursuant to their request and our Terms.
  This request to remove the phone report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would appreciate them emailing me directly on this.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription from them I never signed up for. I reached out about a refund and still have yet to get a response. ******** customer service and customer relations.

  

  Business Response

  Date: 01/31/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** ********, ID ********. 
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. Most memberships function on a subscription model, meaning they renew automatically until the user decides to cancel, as outlined during the registration process. Our billing terms are conspicuously explained on our registration page located at this link: *****************************************, and in our Terms of Use located at this link: ****************************************************;
  
  On January 19, 2025, Ms. ******** emailed us stating she was charged for a service she didn't subscribe to. Our initial response informed her that we couldn't locate an account using the information she provided. We did not receive a response.
  
  We located the account today using the information Ms. ******** provided to the BBB.
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their card, including for the automatic renewal of their membership. 
  
  To ensure a thorough investigation of the account in question, ********************** requests that the billed recipient contact us first in the event of proclaimed fraud. Once we confirm this claim, we disable the account, cancel all memberships, and return the last charge to the original payment method.
  
  We have cancelled and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 02/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suppressed information for **** *******/******/******* but still visible in searches.

  

  Business Response

  Date: 01/31/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *******, 22881770. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Ms. ************************ request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:01/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius.com has provided misinformation, misspelled my middle name, attached me to erroneous relatives and addresses and slandered my personal good name and reference of information with criminal and traffic violations that don't belong to me thus prohibiting my employment. I want it corrected, It provided false information. I am looking into the legal ramifications if not corrected.

  

  Business Response

  Date: 01/29/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ****, ID ******** 
  
  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies and inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  
  Please be advised that Intelius is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled account not once but THREE TIME since 2023. I am sick and tired of being charged every month for service that is horrible as well as it was CANCELLED 3 TIMES! I have all bank statements of the taking monies from my account and over drafting my account by hitting the account repeatedly in a single day. It is sad and pathetic that a supposedly upstanding business will do this to people regardless their income etc.

  

  Business Response

  Date: 01/29/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *******, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***** ******* expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am a disabled person and veteran with an elderly widowed mother in another state. Intelius is endangering my life and my health and her life my privacy and selling my information, including my telephone number AND MY LOCATION DATA listed above online for profit. in addition INTELIUS is lying and falsely claiming on their website that i have derogatory information or pictures online,. which I DO NOT, thus endangering my privacy and ruining my reputation and character. intelius lied and said they have removed my telephone number listed above from their website, over 4 months ago, but checking yesterday the number still says my name and "derogatory information" on their website. INtelius are evil dirty corprate liars that jeopardize my health and safety and identity and refuse to follow the law, and under criminal investigation for it!! INtelius is committing felonies and has been reported to the BBB, the Florida attorney general, the CA attorney general the *** and the ***** REMOVE MY **** information and stop your felony buying my phone location data and selling my information online. You WILL be hearing from the ***************************!

  

  Business Response

  Date: 02/03/2025

  Dear ****** *******,

  This response is regarding the consumer complaint from ***** **********, ID ********.

  Intelius compiles publicly available data from various sources, including government entities, public databases, and commercial data providers. While we cannot remove specific records from public sources, we do offer the option to suppress an entire background report from our platform.

  Based on Mr. *********** complaint, we have validated and processed the suppression of both his background report and phone number in accordance with his request and our policies. As of today, we have confirmed that this information has been successfully suppressed from Intelius.com and all other people-search platforms owned by PeopleConnect, including TruthFinder, Instant Checkmate, and USSearch.

  To ensure these updates are fully reflected, we recommend that Mr. ********** clear his browsers cache and cookies, as outdated search results may still be stored locally on his device. If he continues to see his information after doing so, we encourage him to contact our ************* Team at support@******************************, and we will promptly review and address any concerns.

  Please note that while we have suppressed his information from our platforms, this does not remove it from third-party sources or public record databases outside of our control. Additionally, even after a background report is suppressed, an individuals name may still appear in registered *** offender lists or as a possible relative or associate in other individuals reports. These limitations are disclosed in our Terms of Use, which can be reviewed at ************************************************.

  For any further questions, please contact our ************* Team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).

  Best Regards, 

  Intelius Support 
  

   

  
  

• Initial Complaint

  Date:01/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a monthly membership for background check services. They took my personal information on their website, charged my account, but then sent me a notice that there was an error and did not provide me with the information I paid for. Their ****** link did not function either. I had to contact my banks fraud department, block the charge, and cancel my bank card. My complaint is that if there was an error which prevented them from providing the service I sought, then they shouldnt have charged me.

  

  Business Response

  Date: 01/30/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** ********, ID ********.
  
  After reviewing Mr. ********** account, we have discovered that he was unable to use our services due to an unsuccessful payment attempt made on January 26, 2024. In order to use our services, there must be an active subscription, and since Mr. ********** payment did not go through, he was not able to obtain the information he was looking for.
  
  Please have Mr. ******** reach out to his financial institution regarding why the payment was declined by his bank, as we cannot see that from our end. If he chooses to pursue our services, we would be more than pleased to assist him.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:01/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Intelius, a company I recently discovered is selling my personal information on their website without my knowledge or consent. I became aware of this issue through an alert from ******, which flagged that my personal details were being publicly listed by Intelius.I take my privacy very seriously and have never authorized Intelius or any related entity to collect, use, or sell my personal information. This action is a direct violation of my rights and raises significant concerns about the misuse of personal data.I kindly request that you assist me in ensuring the following actions are taken by Intelius:1. Immediate Removal of My Personal Information: Intelius must remove all my personal details from their database and any associated platforms.2. Confirmation of Compliance: Intelius should confirm in writing that my information has been permanently deleted and is no longer accessible on their systems or third-party platforms.3. Explanation of Data Acquisition: Intelius must provide an explanation of how they obtained my information without my consent.I am confident that your intervention will help facilitate a swift resolution to this matter. I trust that Intelius will comply with applicable privacy laws, including the Texas Consumer Privacy Act or similar legislation that protects individuals' personal data.Thank you for your attention to this matter. Please let me know if any additional documentation or information is required to assist in resolving this issue.

  

  Business Response

  Date: 01/30/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ******* *****, ID ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate ****** ******* Ortizs request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******* *****