Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intelius.com has 8 locations, listed below.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

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  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

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  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

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  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

Review Details

• Review fromJudy M

  Date: 03/24/2025

  1 star

  Judy M

  Date: 03/24/2025

  When I clicked on the report. It said no longer available. I just did the search. Scam
  

  Intelius.com

  Date: 03/26/2025

  Dear ****,Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them.After reviewing your account, we found that the phone number you searched did not return any publicly available records in our database at the time of your inquiry. This can happen for a number of reasons, including if the number is newly issued, unlisted, associated with a minor, or simply not included in the public records and third-party sources we are legally allowed to access and display. As a result, the system displayed the message indicating the report was no longer available.We want to assure you that Intelius does not create or alter information, and we do not show results unless data exists from verified public sources. Our service operates in full compliance with applicable privacy and consumer data ******* of today, your account has been fully canceled, and we have processed a complete refund back to the original payment method used during enrollment. Please allow 35 business days for the refund to appear, depending on your financial institution.If you have any additional questions or need further assistance, please dont hesitate to reach out to our customer support team at ************ or by emailing [email protected]. Were available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (holiday hours may vary), and were happy to help.Sincerely,Intelius Support

• Review fromJames S

  Date: 03/16/2025

  1 star

  James S

  Date: 03/16/2025

  This is not a background check website. The subject in question shows no results from this service. They in fact have 2 federal hate crimes and a *** crime on a minor both in feeder and criminal records and various state records. This service confirms the correct person and locations but no results. No customer service, difficult to cancel services, and no options for refunds. This is only a gossip site.
  

  Intelius.com

  Date: 03/18/2025

  Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded *****' account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

• Review fromRobert K

  Date: 03/06/2025

  5 stars

  Robert K

  Date: 03/06/2025

  I think you're misleading the public it's a great system I'm sure you have disappointed to find out that free $35 a month charge I've been associated with other companies that are bsing the public in the same manner taking for a walk and let you jump in the lake or pay a certain amount just very irresponsible for a public company to help people sincerely ****** ******* I'm not agreeing to these terms I'm not taking you offer and I'm very sorry you do business this way he would have told me out front I probably would have agreed to pay it but you didn't
  

  Intelius.com

  Date: 03/07/2025

  Dear ******, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

• Review fromJerry W

  Date: 03/04/2025

  1 star

  Jerry W

  Date: 03/04/2025

  I was billed $10 bucks like a week ago I only signed up for the trial but haven't even tried this site out but I've been billed and now I can't even get on it unless I pay another trial I'd like my moneys worth first don't you think?
  

  Intelius.com

  Date: 03/06/2025

  Dear *****, Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we would be delighted to assist you in resolving this matter together.

• Review fromAlisha M

  Date: 03/02/2025

  1 star

  Alisha M

  Date: 03/02/2025

  I did all of this inputting information and going through all of this teasing for me to put my credit card information in and for there to be nothing! Absolutely nothing provided to me!! What a waste of my time. I'm sure they will continue charging my credit card and as you read the complaints below, they always have excuses for this foolishness. Like you have to do this and click on that in order to get this then that. Or even though it reads free, it's not really free because blah blah blah. It's not good. Go somewhere else to get your information. Save yourself a headache.
  

  Intelius.com

  Date: 03/04/2025

  Dear ******, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we would be delighted to assist you in resolving this matter together.Sincerely,Intelius Support

• Review fromGary G.

  Date: 02/24/2025

  1 star

  Gary G.

  Date: 02/24/2025

  This company continues to bill me for services I do not want. I have called them repeatedly, e mailed them and even complained to the State AGs office.
  

  Intelius.com

  Date: 02/26/2025

  Dear ****, When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their card as described, including for the automatic renewal of their membership. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

• Review fromEileen S

  Date: 02/22/2025

  1 star

  Eileen S

  Date: 02/22/2025

  Its advertised as FREE reverse phone lookup but they will actually charge you. They waste your time. Total scam.
  

  Intelius.com

  Date: 02/24/2025

  Dear ******, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

• Review fromShannon S

  Date: 02/14/2025

  1 star

  Shannon S

  Date: 02/14/2025

  Intelius states it is a FREE reverse phone lookup but you can't get the information without your credit card, completely false advertising.
  

  Intelius.com

  Date: 02/17/2025

  Dear *******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

• Review fromKim H

  Date: 02/12/2025

  1 star

  Kim H

  Date: 02/12/2025

  This site advertises that it is free to look up, however, there is a charge associated with this site. It is inaccurate and misleading.
  

  Intelius.com

  Date: 02/13/2025

  Dear ***, To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports. Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that customers can find the information they are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. This information regarding our membership plans and billing can easily be accessed in our Terms of Use, available at any time. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

• Review fromDonna B

  Date: 02/08/2025

  1 star

  Donna B

  Date: 02/08/2025

  It's advertised as a free phone lookup but after they run "billions of records" (while you wait) it then directs you to enter your card number to open up the name of the number you want looked up. This is a classic bait and switch. I will NOT pay $XX.** for a service fraudulently advertised as FREE!
  

  Intelius.com

  Date: 02/10/2025

  Dear *****, To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that customers can find the information they are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. This information regarding our membership plans and billing can easily be accessed in our Terms of Use, available at any time.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.