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Searchers of Records

Truthfinder
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Complaints

Customer Complaints Summary

  • 489 total complaints in the last 3 years.
  • 187 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to delete personal information from website. Need to delete all records related to ***************************************

    Business Response

    Date: 04/24/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from *************************************, ID ********.

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for *************************************. The removal process takes between 24 - 48 hours to be completely removed from our website.

    Lastly, we have refunded  *************************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

    Customer Answer

    Date: 04/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************************

     

  • Initial Complaint

    Date:04/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to remove my address from your site but I am not able to confirm the opt out. Verification code is not working. Please remove my personal information from your database. *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 04/23/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from *******************, ID ********. 

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the person, phone, and address reports for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They made me waste over 15 minutes on their website, answering numerous questions, misleading me into thinking that I was going to get some information for free. At the end of their questioning me they started a five minute timer giving the impression that if I waited the five minutes out without leaving the page I would get the information they said they had for me free of charge. After waiting the whole five minutes and going through even more stuff they finally and for the first time were truthful with me by telling me I still had to pay over $20 for this info and its a subscription so its recurring. This companies call strategy is by misleading, potential customers. Cut it out!

    Business Response

    Date: 04/22/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from *********************************, ID ********. 

    TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:04/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Trutchfinder.com is selling my personal information without my knowlede and permission. I tried to contact them but there is no contact information on that website.Please help me to get in contact with truthfinder.com and to make sure they do not sell my personal information.Here is the url of my information on truthfinder.com.******************************************************************* Thank you.

    Business Response

    Date: 04/22/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from *********************************, ID ********. 

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for the number **********. The removal process takes between 24 - 48 hours to be completely removed from our website.

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    visited site, paid for a background check, pulled report, canceled subscription that day, have proof of cancelation. 30 days later, without any notice, they charged my bank account for **************** company Truthfibders.com, they CLAIMED while I canceled what I signed up for, there was a 2nd part I did not cancel and they charged me for THAT, part. They refused to issue a refund for this UNKNOWN, UNDECLARED part of there plan.This is clearly bait and switch, letting you THINK you have canceled what you signed up for and then signing you up for a second service and then when you CANCEL the one you signed up for, they let you THINK you in the clear and then, do not inform you that you will be charged for somthing else.This is VERY deceptive business practices

    Business Response

    Date: 04/18/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from ***********************, ID ********.

    When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

    We have cancelled all memberships and issued a reversal and refund to ************************* account to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against PeopleConnect sites, specifically PeekYou, TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal. Below is a list of key points and evidence for your review: 1. I contacted Peek You sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data. 2. The continued accessibility of my personal information on Peek You sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation. 3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by ********. Despite multiple calls and emails they have failed to process my request effectively. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that Peek You adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/18/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from *********************************, ID ********.

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:04/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my information from your site. The suppression center is full of discrepancies and I always get some sort of error message when I try to opt out. **************************************************************************************************************************************************************************

    Business Response

    Date: 04/17/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from *************************, ID ********. 

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

    We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:04/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive stating free report until after they gather all your information. Its not until all information that they show that it is not free. This should be illegal. Its fraud in its adverising

    Business Response

    Date: 04/11/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from ***************************, ID ********.

    TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business lists a profile of me which has gross errors and is libelous. They say or imply that I have criminal background, which is the furthest from the truth. They have no right to post this about me.

    Business Response

    Date: 04/10/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from *********************************, ID ********. 

    We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage consumers to use the report as a starting point and perform any additional investigation they deem helpful for their purpose. The information obtained from a report is for personal use only.

    TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. To exercise this right, ******************** may access our suppression tool at ***************************************************** and click on *********** Tools followed by Manage Suppression Rules. She will be asked to submit her email address to begin the process. 

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

    Customer Answer

    Date: 04/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/9 I completed an online search using Truthfinder's online service. Upon collecting my credit card information, the system was unable to create an account for me, thus creating a mechanism where I will be tied up in an inability to cancel a subscription. Their online system is unavailable to me, Their phone-based system is not staffed and has an erroneous message, again making it impossible to cancel a subscription. This site is a scam site,

    Business Response

    Date: 04/10/2024

    Dear *****************************,

    This response is in regards to the consumer complaint from ***********************, ID ********.

    When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

    We have cancelled all memberships and issued a full reversal to ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    TruthFinder Support

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