Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to Truthfinder to purchase one report on November 2, 22 for $3.99. I have recently discovered that they have been charging me nearly $60 every two months since purchasing my original report for $3.99. Supposedly I am subscribed to their service. I never subscribe to their service. I simply purchased one report. I had no intention of ever subscribing yet now that they have my credit card number they continue to charge me I cant even log onto the site and try and find out how to get them to stop charging me, how can this company possibly have an A+ rating with over 350 complaints? The number of complaints, resolved or not, speaks loudly. Im beginning to question the legitimacy of the BBB. iI they are willing to give A+ ratings to companies with so many complaints. From what I understand all BBB has to do is contact the company, the company make some sort of comment and if the person who is the victim is not on top of things or doesnt get notified of the response by the predatory business, the BBB automatically considers the complaint resolved Maybe its time for BBB to reconsider the legitimacy of their role in allowing these businesses, to clear their reputation while continuing to victimize the unsuspecting public

  

  Business Response

  Date: 03/06/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  As a courtesy, we have cancelled all memberships and refunded ******************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/26/2023 I went on Truthfinder and paid $1.00 for a 5 day trial. I looked up several old friends that I had lost contact with and then thought I'd look mself up. The ONLY info correct in the report was my age and birthdate. The whole report under my name comes up with the name of my ex daughter-in-law, ******** Faranche ****, and all of her information. I called the number on the Truthfinder page and the person that answered said she couldn't handle this matter, to go to Truthfinders/Help. I did that. Was sent an email which I filled out an sent back. I wrote on another site I was sent to. After no response I cancelled my subscibption. Today I called again and was told there was nothing they can do about it. So...I guess anyone looking me up will see that I graduated from a school in a Latin Country, work in ************ etc., etc., etc. Not one true statement except my age and birthdate. I don't need my $1.00 back, I need my life back! I.E....my correct information on their site. How can I trust anything Truthfinders have in their reports??? Thus...Cancelled.

  

  Business Response

  Date: 03/03/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID *******. 
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  
  ************ *** request to have her information removed from the TruthFinder database by following this link to our ****************** *****************************************************.
  
  We have refunded ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 03/03/2023

  I have to accept it, but I'm not happy with the response.  Truthfinders is not a truthfinder.  Nothing about me was the truth except my age and birthdate.

  Would not trust their information.

   

  

  Business Response

  Date: 03/08/2023

  Dear ***********************************,
  
  This response is in regards to the complaint from ***********************, ID *******. 
  
  We would like to reiterate that we gather our information from numerous public sources. The information is then uploaded to our database. We cannot guarantee the content of the records that *** show up because we are unable to edit or correct that information. We simply present the information that is found.
  
  ************ *** request to have her information removed from the TruthFinder database by following this link to our ****************** *****************************************************. The details that she provides will only be used to assist in the removal of her information from the TruthFinder website.
  
  Additionally, we have refunded ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership. Come to find out. I needed to cancel two additional add on. I was charged for this month. I can not use the two additional add ons with out a member ship. It does not say anything about that when I was canceling membership. They know what their doing and scamming people out of money. I dont like to be rip-off and coned. Its under $10.00. The money is not the point. Its the principle of the situation and it is wrong. Thank you ***********************

  

  Business Response

  Date: 03/03/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********.

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

  We have cancelled all memberships and refunded ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I signed up for Truthfinder.com to locate public information referencing an individual and his potential involvement with my wife, which is affecting my three-decade-old marriage. However, although I was thorough in my search, my account was flagged and locked because I made too many inquiries. Well, isn't that the point of doing a public record search on an individual? It leads you to their public social media accounts, email address (which can be more than a dozen), criminal records, etc. Viewing what is already public should not be such a hassle. I would not recommend this site if you want to search for an individual thoroughly because you will be hampered in the end.

  

  Business Response

  Date: 03/03/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********. 
  

  TruthFinder is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than your personal use. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
  

  In the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  

  **************** account was determined to be in violation of our Terms of Use. We have cancelled all memberships and refunded all ******** to the payment option used to enroll. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site is nothing but scum. I paid for trial only and use it one time. After that, TruScummer started charging my card every month. I have to log in and cancel it, then call to customer service and request to cancel it again. After that, I got email with confirmation of cancelation. A month later (guess what?) my card was charged again. This time the scum company told me that the previous cancelation was made for pdf reports usage and now they will do cancelation for premium usage (what a shameful BS excuse!). I got another email of cancelation and I do not know now how much more the ******* will try to charge my card.

  

  Business Response

  Date: 02/24/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from **********************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that on January 15, 2023, Danylo ********* only cancelled one of the active subscriptions. This is why additional charges were made to the payment method on file on February 18, 2023.
  
  I can confirm that all subscriptions have now been cancelled. As a courtesy, we have refunded *********************** account in full back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  
  
  

  Customer Answer

  Date: 02/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **********************
  
   
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to look up a report and I cant open it. Later I connected again and it says that the report cant be open. Tried over and over and its not opening. Scammed. I want my refund.

  

  Business Response

  Date: 02/24/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from **********************, ID ********.
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  

  We have issued a full reversal to *********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  TruthFinder Support

  
  

• Initial Complaint

  Date:02/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be removed from the list and remain private and opt-out on anything from this a company We were unable to change preferences for email address *************************** for the following reason:We were unable to find a record associated with this email.This, however, means that we do not have information associated with this email to share. Your request is considered complete.Thank you , ******************

  

  Business Response

  Date: 02/19/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ******************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for  ******************'. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 02/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Jermmie *****
  
   
  

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder is posting not only my private information online but it also has a lot of wrong and old outdated information. They also make it very hard to opt out or remove your information. I submitted a request to suppress and it still displayed my name and allowed me to download a report if I paid for it. I submitted an opt out and delete request and they denied it. I want all of my information to be removed from their website immediately. All of it, both the correct and incorrect information. All of it.

  

  Business Response

  Date: 02/19/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for  *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 02/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a background check on myself and after agreeing to pay $28 for the service and spending half an hour filling out everything they wanted me to agree to a subscription to continue indefinitely for $3.99 a month. I had the option to cancel it after the fact. I declined, thinking they would refund the $28 or give me the report without the continued subscription, they did neither. They've taken my $32 (including taxes) and won't give me my report. I want the report without having to pay an extra $4 or I want my money back. I consider adding on a mandatory additional $4 at the end fraudulent.

  

  Business Response

  Date: 02/17/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********. 
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ******************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice from my security system that Truthfinder had leaked my information on my email including password on the dark web. The account was ********************* Numerous attempts to contact the business have resulted in no return calls. I want them to delete any and all information they have and to notify me they have done so. . I also have no idea how they even have this information since they were never provided it by me and so apparently seem to be at least grossly negligent.

  

  Business Response

  Date: 02/17/2023

  Dear ***********************************,

  This response is in regards to the consumer complaint from ***********************, ID ********.

  Our response to the security incident and the most recent information regarding our security protocols can be read at ***********************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.

  Additionally, we understand that ************** would like to delete any ********* ********************** maintains for him. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.

  To exercise this right, ************** can visit our ************** at *************************************************. In the middle of the page he will see a section titled Right to Delete with instructions. ************** should enter the email provided to TruthFinder when creating his account and click Delete My ********* to begin the process.

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,

  TruthFinder Support

  Customer Answer

  Date: 02/17/2023

  the response is unacceptable.  I have no idea if what information the group maintains and their failure to maintain proper security measures led to my password being divulged.  Please simply inquire if I need to file a law suit to get a response to the question I asked, not the question they wish to respond to.    If they refuse to provide the information again, Inwill withdraw this complaint and file a complaint with the attorney general. 

  

  Business Response

  Date: 02/23/2023

  Dear ***********************************,

  This response is in regards to the consumer complaint from ***********************, ID ********.

  The details of the security incident and our response with security protocols can be read at ***********************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.

  Additionally, we understand **************** concerns and he would like to delete any ********* ********************** maintains for him. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.

  To exercise this right, ************** can visit our ************** at *************************************************. In the middle of the page he will see a section titled Right to Delete with instructions. ************** should enter the email provided to TruthFinder when creating his account and click Delete My ********* to begin the process. Follow this process to ensure **************** ********* is removed and deleted from *********************** database.

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support